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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

Mythirion said:
I mean, if you're the person who I think you are, you were being quite rude and not listening to what the CS guy was saying - no point being horrible to him when he's taking time out his day to answer questions.
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I am the person you're thinking of, and i was hardly being rude, i was trying to come off as neutral instead of rude, but hey ho, sometimes things get lost in translation when trying to read intent through text, but banning and removing without a warning or even a mute is insane, a company shouldn't be handling customers like that
 
OwenJD said:
So, i was just on the Discord, asking a few questions, and all of a sudden, I'm banned, I understand the admins not wanting to repeat themselves, but they've got genuinely miffed off customers, if they're just going to ban and ignore them in the discord, i can understand the OCUK staff putting people on hold for so long now as well, they're just juggling us around and keeping us on the hook as long as possible, I've been fairly calm up until being treated like a piece of trash on the discord :/
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I just saw you get banned, there is no reason to talk to the staff like that, I understand your frustration but it's not their fault that stock isn't coming in
 
Joltil said:
I just saw you get banned, there is no reason to talk to the staff like that, I understand your frustration but it's not their fault that stock isn't coming in
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I was Smoke House projector, I wasn't cussing at the staff or anything, just asking awkward questions for them, sorry they couldn't handle that line of questioning
 
Well on twitter Palit seem to apparently be sending cards basically weekly to the UK. Yet I didnt move positions for 3 weeks. I finally moved from 28 to 18 last week but wouldnt expect that
 
OwenJD said:
I was Smoke House projector, I wasn't cussing at the staff or anything, just asking awkward questions for them, sorry they couldn't handle that line of questioning
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It's not like the customer support agent knows if the stock is coming in and when, where I work we don't make an announcement when anything is coming in for delivery because it is not their job to worry about it which the member of staff was tried to explain 3 or 4 times even before your comments
 
Mythirion said:
He was having a moan, he got reminded that we were in the sales-queries channel and to only keep it to sales queries, and he said (paraphrased) "well i'm trying to give you advice on your sales expedition"
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I think you'll find I was asking about the process of the expedition, and asking if the GPU procuror was working as hard as we all think he is, as soon as I got a response to the question i asked I stopped the conversation, then found I was banned, seems pretty childish if you ask me, like I said, I was, trying, to come off as neutral, and if customers services reaction is to ban and remove immediately when faced with a slightly inconvenient customer, then I honestly stick with my claim of, this isn't how you're supposed to handle customers
 
Joltil said:
It's not like the customer support agent knows if the stock is coming in and when, where I work we don't make an announcement when anything is coming in for delivery because it is not their job to worry about it which the member of staff was tried to explain 3 or 4 times even before your comments
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Could just be like me.. "If you hear of the EVGA stock coming in, would you please let me know? Thanks" lol
 
OwenJD said:
I think you'll find I was asking about the process of the expedition, and asking if the GPU procuror was working as hard as we all think he is, as soon as I got a response to the question i asked I stopped the conversation, then found I was banned, seems pretty childish if you ask me, like I said, I was, trying, to come off as neutral, and if customers services reaction is to ban and remove immediately when faced with a slightly inconvenient customer, then I honestly stick with my claim of, this isn't how you're supposed to handle customers
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I have my own questions and advice that I could probably give on the state of things but I don't because it's rude, it's not welcome in a channel about querying the status of your sale, and really just common sense. I don't know why you're surprised you got banned.
 
i would've thought customer service would've had a daily (at least) updated spreadsheet of the exact status of every 3080 model, how many were ordered, when they're expected etc etc.

if their only response is "i don't know, the only person who knows is the chief buyer who i'm not in contact with" then i'm not sure what to say.
 
Humbucker said:
i would've thought customer service would've had a daily (at least) updated spreadsheet of the exact status of every 3080 model, how many were ordered, when they're expected etc etc.

if their only response is "i don't know, the only person who knows is the chief buyer who i'm not in contact with" then i'm not sure what to say.
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Either way, it's not the customer service rep's fault they don't have this information. People should think before speaking.
 
I just put my negative review up for ocuk on trustpilot and it looks like they are requesting people who have had delivery's of normal stock to give them a good review by given them a few haribos in a bag so all the bad reviews don't dominate their page on there lmao
 
Mythirion said:
I have my own questions and advice that I could probably give on the state of things but I don't because it's rude, it's not welcome in a channel about querying the status of your sale, and really just common sense. I don't know why you're surprised you got banned.
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Because there was no warning, bar the one about me asking about them getting notification about their deliveries 24 hours beforehand all of my questions were sales related, and were asked in some form of way about the sales, after i'd been warned about keeping to sales queries, I did, and then was banned, sorry if I feel little ****** off about it, like I said, I've tried to stay calm, and honestly not take part in most of the moaning until now, until when I asked a few difficult questions for a CS person, they get miffed off and remove me from the discord server, something that's bigger than just a Customer Service receptacle, that's supposed to be more than just a place where customer service people get to feel like they have power over customers
 
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