They are doing the discount/upgrade emails in Queue order so your friend should not have been allowed to jump the queue so to speak, it is entirely unjustified to get a discount he was not yet entitled too.
The people answering the webnote should have been diligent in assessing the situation, now they will likely be flooded with requests, which is what the batches of emails were to prevent.
The people answering the webnote should have been diligent in assessing the situation, now they will likely be flooded with requests, which is what the batches of emails were to prevent.