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*** NVIDIA GEFORCE RTX 3080 SERIES STOCK SITUATION - NO COMPETITOR DISCUSSION ***

We're all going to be having a miserable time till late November. Will probably see some larger shipments around then for those of us 1000+ in any queues.... I'm not hopeful. First 500 might be in with a sliver of a chance pre-Christmas. Rest of us are probably look at Feb/March.

Wonder how the AMD launch will shake things up with their availablility. Pre-order cancellations may reduce queues a fair amount.
 
Nigel Franklin said:
LoZeno,myself and many others who have received no email at all have already done this. Customer service, as has already been said, won't/can't/have been told not to/can't be bothered to/not at ail interested in doing anything about it.

When OC finally get eagles in, I know without any doubt at all that I will not receive an email with a new queue position. That's because they haven't done anything about it at all. But its ok, if we don't like it we can cancel. They have taken great delight in telling us that bit.

Customer Service which seems to have no interest whatsoever with customer retention.
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Out of curiosity, have you tried calling. Yes, you have to wait on hold, and yes, the hold music adverts being constantly inturrupted by a "your call is important to us" message is one of the worst hold experiences I can remember (at least let the aweful advert run through rather than inturrupting it. Or better yet just use music like everyone else), but the 4 of us that we identified with "dodgy" queue numbers found that while the forum/web note responses barely acknowledged the issue, let alone did anything to try to fix their mistake, calling had the issue looked into and dicussed with higher up staff (MD for me, IT guy in charge of the queue for others) and 3/4 got promises that it would be/was being fixed.
 
I dont understand why the updates are so vague. A small amount .. an OK amount. Why not just say the number of cards received so people can look at their queue positions and work out an estimate for delivery. Its almost as if they are being vague on purpose which cant be for a good reason.
 
SaintTJP said:
I dont understand why the updates are so vague. A small amount .. an OK amount. Why not just say the number of cards received so people can look at their queue positions and work out an estimate for delivery. Its almost as if they are being vague on purpose which cant be for a good reason.
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Would you switch to a competitor if you knew they were getting more stock in more frequently? I know some websites HAVE given out raw numbers so OCUK not doing it makes you pause for thought.
 
SaintTJP said:
I dont understand why the updates are so vague. A small amount .. an OK amount. Why not just say the number of cards received so people can look at their queue positions and work out an estimate for delivery. Its almost as if they are being vague on purpose which cant be for a good reason.
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The claim is they aren't allowed to give exact numbers. There has been no clarity on WHO doesn't let them, and other etailers seem to give more details, but they may be contractually obliged by the distributor or something and can't tell us. Or maybe they just don't want to.
 
Get spare gpu's to tide you over until the end of October (Those of us who are near the front). Flog em after you get your card.
Forget about delivers for now, you will just annoy yourself and Look forward to the Zen 3 release too (expect maybe a bit of irratation there too).
 
Lastof said:
Out of curiosity, have you tried calling. Yes, you have to wait on hold, and yes, the hold music adverts being constantly inturrupted by a "your call is important to us" message is one of the worst hold experiences I can remember (at least let the aweful advert run through rather than inturrupting it. Or better yet just use music like everyone else), but the 4 of us that we identified with "dodgy" queue numbers found that while the forum/web note responses barely acknowledged the issue, let alone did anything to try to fix their mistake, calling had the issue looked into and dicussed with higher up staff (MD for me, IT guy in charge of the queue for others) and 3/4 got promises that it would be/was being fixed.
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Yes, I have spoken to them about this twice.

To be honest I've pretty much given up with everything. The card was for my son's 18th birthday, I have now given him the £660 over the weekend and shown him the messages etc and explained the difficulties.
If I get the card soonish then I will surprise him with it for Xmas unless he gets hold of one himself before then or whether he follows my advice and buys big navi.

OC have left me with a very bad impression. Everyone makes mistakes but to not even attempt to remedy them is pretty shocking. I won't name names but 2 or the 3 OC staff that I have had interaction with have treated me with contempt. I did speak to someone (who sent out the email to us all on the 18th September whoever that may be) who was trying to be helpful but the other 2 have been shocking.
 
Last edited:
Your both right. Other people have given actual numbers. I dont know how this helps in the long run. Sure less people will cancel if they are vague right now but surely people ill be burnt by this and not order again. With the AMD processes and GPUs upcoming if your a new customer like me why would I order again from here?

Im not salty about the delay or situation it just seems the customer service is really poor.
 
deuse said:
https://www.overclockers.co.uk/foru...deliveries-how-to-cancel-your-order.18899277/

So nothing this week again...
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The max lead info we are given on a delivery seems to be a day (for the ASUS and MSI cards last week). Others there has been nothing official till after shipping them out, and I don't think last week's Zotac cards were ever officially acknowledged. So I wouldn't be all doom and gloom yet... mostly doom and gloom, but I'd be surprised if there weren't one or two more tiny deliveries this week.
 
Lastof said:
The claim is they aren't allowed to give exact numbers. There has been no clarity on WHO doesn't let them, and other etailers seem to give more details, but they may be contractually obliged by the distributor or something and can't tell us. Or maybe they just don't want to.
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That is ******** we have essentially paid for the card's it is our right to know where the card's are no supplier, distributor can with hold this information it is our information to have. That is a ludicrous claim to make, absolutely the consumer has every right to know the process of which the product they have purchased is been supplied
 
WesleyBurns said:
Get spare gpu's to tide you over until the end of October (Those of us who are near the front). Flog em after you get your card.
Forget about delivers for now, you will just annoy yourself and Look forward to the Zen 3 release too (expect maybe a bit of irratation there too).
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This would be great advice for anybody. The 2070 or similar is going to hold its value until the 30's are sitting on shelves so rather than getting frustrated you may aswell grab a card that will play most things. Its not worth the frustration trying to cope with onboard gfx etc when you're used to better. You do then ofc start to wonder if you actually need a 30 lmfao :p

craig heanan said:
That is ******** we have essentially paid for the card's it is our right to know where the card's are no supplier, distributor can with hold this information it is our information to have. That is a ludicrous claim to make, absolutely the consumer has every right to know the process of which the product they have purchased is been supplied
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smoke and mirrors. nobody knows if the figures given by others are genuine. i'd like figures also but at some point you've just got to realise they are in a position where giving exact numbers will make a LOT of people jump ship and they don't want that
 
SaintTJP said:
I dont understand why the updates are so vague. A small amount .. an OK amount. Why not just say the number of cards received so people can look at their queue positions and work out an estimate for delivery. Its almost as if they are being vague on purpose which cant be for a good reason.
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Apparently aib's don't want him to give out stock info and also gives competitors info about what they get.

Though to be honest we probably do not really know what they do or don't get. They could be getting a lot more and sending it to a store in their group like caseking. I highly doubt every delivery they get is published or used to fill pre-orders.

End of the day this is business and they will try and get away with as much as they can to maximise profits. They just need to play a balancing game of short term profits and long term damage to reputation.

At the end of the day though this is mainly Nvidia’s doing, they launched too early. Seems to me they should not have launched any earlier than November. But again from a business point of view they did what they thought was best for them, not us.
 
craig heanan said:
That is ******** we have essentially paid for the card's it is our right to know where the card's are no supplier, distributor can with hold this information it is our information to have. That is a ludicrous claim to make, absolutely the consumer has every right to know the process of which the product they have purchased is been supplied
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Unfortunately this isn't the case. You do have a right to cancel your order and get a full refund, however.
 
RetiaryCloud said:
Man this sucks we only had 1 shipment of MSI gaming x Trios. Like come on now !!! MSi is taking their sweet time with them
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At least 2, one way back on the 18th, of only 5 cards, the other on the 29th, which with 30 cards I think was the second biggest shipment of anything we think they got (only beaten by the 50 Ventuses/Ventii, also an MSI card). The official update thread also listed some non-specific MSI on the 21st, so that could have included some Trios.

craig heanan said:
That is ******** we have essentially paid for the card's it is our right to know where the card's are no supplier, distributor can with hold this information it is our information to have. That is a ludicrous claim to make, absolutely the consumer has every right to know the process of which the product they have purchased is been supplied
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Morally sure, legally, probably not. If they have a contract with, say, Exertis, who I suspect are the distributor providing most of the cards they are getting, saying "no talking about exact numbers", then they aren't going to risk that relationship and getting less cards. They might be stuck between a rock and a hard place (and they might also not be, we have no way of knowing, which for me means I'm just not going to worry about the numbers past "that sucks" and "what can we work out from the details we do have"

VDVDVDVD said:
Im super annoyed no info on EVGA from them whatsoever! @Gibbo what's going on man?
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OC doesn't get their EVGA stock direct
Exertis are EVGA's UK distributor for non-direct customers
EVGA and Exertis have confirmed stock enroute for the end of the month
Only question now is if OC gets much/any
 
i just cant believe there is so many of us here sitting like school children waiting for the information that we rightly deserve, we put food on there table not the other way around something is seriously wrong in this company, the customer is always right and if the customer wants the information it should be given to them in clear english, Think i will be making a phone call this week to a few places to see what my consumer rights are and where i stand in this whole situation because at no point did i say here you go overclockers you enjoy my cash for a few months whilst i just sit and wait like a good boy.
 
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