o2 won't play ball with my upgrade...

_Jimlad_ · 30 Jun 2007 at 20:04

i have a deal that ends next month...

500 any time mins x 500 text that came with the k800i for £20 a month, if i want that deal again i need to pay £35 with the k810i! - i have tried 3 or 4 times on the phone, and even said i'm leaving and asked for the addy to write to in order to quit..... any ideas or have the days of a good haggle and deal gone?

Immsy · 30 Jun 2007 at 21:38

They are not interested these days in existing customers. All they are bothered about is the number of new connections they get each month.

Raptor · 30 Jun 2007 at 21:57

Crazy Fool said:
i have a deal that ends next month...

500 any time mins x 500 text that came with the k800i for £20 a month, if i want that deal again i need to pay £35 with the k810i! - i have tried 3 or 4 times on the phone, and even said i'm leaving and asked for the addy to write to in order to quit..... any ideas or have the days of a good haggle and deal gone?

35 notes for that phone and deal don't seem bad to me.

Long gone are the days of "free free free, to keep you here"

I seem to have to change after every contract, and I'm a big spender

eg last contract, T-mobile Flext 45 per month every bill over 130 still wouldn't give me a free N95 at upgrade time. Their loss, Oranges gain

Scream · 1 Jul 2007 at 14:21

I know a few people who have recently got an N95 for free with O2 as an upgrade on a £30 & £35 pm contract. Also some of them are getting 500-600 minutes with it.

Phones4U were being nice to some of them.

Now, my father upgraded to an N95 last week for £60 on a £25pm contract with free itemised billing on Vodafone. They offered him that since he was a loyal customer who has been with them for the past 11 years or so, but I don't know if you would actually call that a good deal for a loyal customer, would you?

sid · 1 Jul 2007 at 16:48

I got a K810i for free on a £19pm contract lol

But I don't get 500x-net mins, just 50mins as I don't call anyone. But I do get 500 texts.

I didn't like the K810i but some one on the bay paid me £198 for the pleasure of owning one.

sid

Dolph · 1 Jul 2007 at 18:19

Immsy said:
They are not interested these days in existing customers. All they are bothered about is the number of new connections they get each month.

You'll probably find that they are interested fundamentally in profitable customers, rather than those who they effectively have to pay to be with them... Better to take a chance on a new guy who might make a profit than run with an existing customer you know won't.

_Jimlad_ · 2 Jul 2007 at 12:24

i'm just gutted it has to go up 50% to stay with them - for me that is well out of order, but i can see what you mean about spending money with them, my bill never went over £20 as i had the 500 x net mins and 500 texts

Raptor · 2 Jul 2007 at 21:33

Dolph said:
You'll probably find that they are interested fundamentally in profitable customers, rather than those who they effectively have to pay to be with them... Better to take a chance on a new guy who might make a profit than run with an existing customer you know won't.

Not true in my case

Very strange way to run a business, I spend a whopping 1500+ a year on my personal mobile.

Dolph · 2 Jul 2007 at 21:54

Raptor said:
Not true in my case

Very strange way to run a business, I spend a whopping 1500+ a year on my personal mobile.

That certainly is a bit odd, as you'd be a good customer for any network most likely

Dolph · 2 Jul 2007 at 21:55

Crazy Fool said:
i'm just gutted it has to go up 50% to stay with them - for me that is well out of order, but i can see what you mean about spending money with them, my bill never went over £20 as i had the 500 x net mins and 500 texts

Think about that, at £20 a month it's £240 a year, the phone is probably worth more than that on it's own, without the network usage and upkeep.... £35 a month gives a much better chance of not actually paying you to be there.

Raptor · 2 Jul 2007 at 22:13

Dolph said:
That certainly is a bit odd, as you'd be a good customer for any network most likely

Certainly is, They only wanted 20 notes, but it was the princible of it.

Orange now have my business, and so far... Very impressed

_Jimlad_ · 3 Jul 2007 at 09:51

Raptor said:
Certainly is, They only wanted 20 notes, but it was the princible of it.

Orange now have my business, and so far... Very impressed

yeah i'm prob gonna go to Oranage - seeing as i have Oranage BB and pay £18 a month for that i may aswell get it free!

Jimbeam3678 · 3 Jul 2007 at 16:37

Crazy Fool said:
yeah i'm prob gonna go to Oranage - seeing as i have Oranage BB and pay £18 a month for that i may aswell get it free!

Shudders at thought of orange BB

_Jimlad_ · 3 Jul 2007 at 21:25

divaboy said:
Shudders at thought of orange BB

it's not that bad i'm already on it! - i have the 8mb unlimited pack for £18 a month - it was wanadoo until until they brought them out - just don't like the idea of a 18month contract!

the-void · 4 Jul 2007 at 12:23

Ask for your PUK code. Watch them throw the best mobiles at you then.

Ewanb75 · 4 Jul 2007 at 15:02

Am due my upgrade, and when I phoned last month I said i was thinking of cancelling, (I have 3 Contracts :rolleyes:

) and the guy I spoke to said that seeing as i had been a good customer for 3 years, I could have any phone and they would drop my £35 a month to £20, and the tarrif i'm on is quite good anyway so.. win..

Lets just hope they stick to it when i call them in a week or 2.. then again next month to cancel my other contract

garyh · 4 Jul 2007 at 16:29

the-void said:
Ask for your PUK code. Watch them throw the best mobiles at you then.

I think you will find if you ask for your "PUK" code, the only thing they will be throwing at you is the unlock code for your SIM

R.O.S.S.I · 4 Jul 2007 at 16:41

garyh said:
I think you will find if you ask for your "PUK" code, the only thing they will be throwing at you is the unlock code for your SIM

LOL

jhmaeng · 4 Jul 2007 at 17:42

the-void said:
Ask for your PAC code. Watch them throw the best mobiles at you then.

That only works if they want to keep you as a customer. Quite often these days, if they don't think you're worth keeping as a customer, they really don't care whether you stay or not. Asking for a PAC code in this situation will merely get them saying "Certainly sir, it will be in the post for you".

sid · 4 Jul 2007 at 18:13

jhmaeng said:
That only works if they want to keep you as a customer. Quite often these days, if they don't think you're worth keeping as a customer, they really don't care whether you stay or not. Asking for a PAC code in this situation will merely get them saying "Certainly sir, it will be in the post for you".

well you dont hav to use it so no problem asking for it tbh.