Vidahost- One of those ups and downs....
This reminds me of why I'm with them, while at the same time being just a tad frustrating.
So, on a 9:30pm on a bank holiday evening, I decide to do a little spambot clearing and an upgrade on my site. Everything goes well, until I manage to accidentally delete the config file for my site :s
First obvious thing to do is to try the advertised integrated backup system- Not working (PHP file not found error of some description). Fair enough- I submit a low priority ticket, please can you restart the backups or whatever?
Transpires it's a known issue for some sites, and they're in the process of replacing it, with a 'superior system' but it would really be nice to have known that in the first place.
Can't fault the response and dedication of the guys there, especially at this time, but would have been nice to have known that in the first place.
-Leezer-