Openreach engineer visit oddity

android-fan

android-fan

android-fan

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23 Nov 2011
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Had an Openreach engineer come today, on behalf of TalkTalk, to upgrade my house to full fibre.

Visit was due between 8:00 and 13:00, comes about 12:45.

Discuss location of new fibre master socket, decide on back bedroom (which happens to be my work office), which is a few feet from current master socket and will involve moving cables outside.

Make some room in the office for him, spends 10 minutes drilling for the new socket, mounts it and then says he now needs to do some work outside.

Disappears off and does not re-appear (now over 2 hours since he went).

Seemed annoyed right at the outset, said had 3 more jobs to do. Guessing he's got some targets to hit and went to complete some "easier" jobs?

All very odd and feel pretty annoyed with the situation.

Anyone here work at Openreach and could explain why he may have disappeared (without any explanation at all)?
 
From experience Openreach engineers get allocated more installs per day than is actually feasible to complete hence why they often don't turn up.

But as for one turning up and then disappearing mid job....have you checked he hasn't run off with half your belongings? :p
 
May have come across a problem that a more trained engineer has to attend to sort, but rather than doing the decent thing and letting you know has just kicked the job back to control.
 
Lol

No, being wise after the event but he took all his tools with him when he left as well, so appears had no attention of coming back.

Spoke to TalkTalk who say the engineer notes will only be available after 24 hours.
 
android-fan said:
Lol

No, being wise after the event but he took all his tools with him when he left as well, so appears had no attention of coming back.

Spoke to TalkTalk who say the engineer notes will only be available after 24 hours.
Click to expand...
good luck with talktalk......horrid company to deal with.
 
Seems the story with them lately - we've had an ongoing issue for months and had a bunch suddenly decide they need to do something at the exchange mid way through the visit and never return - and then the next one starts the process all over again from the start rather than continuing where the last one left off...... and now the last 3 appointments no one has shown up at all......

Utter shambles and I'm having to turn to ELC now.

Gigaclear is supposedly running fibre here in the next few months so guess we'll be ditching BT, hopefully GC turn out to be reliable...
 
I believe they have to go to the exchange and then the connection to your house has to be activated at the main exchange. There could have been a problem with either of them causing problems and time.

Apologies, i misread. I thought he had come back.. lol..
 
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The master socket (if that's what it's called for Fibre) is connected internally only. He still has to drill through the wall to connect to the pole, which I'd assumed he's gone outside to do. No tweaking at the exchange will make things work until he's done that.
 
A lot of Openreach bods still think they are working for the old nationalised BT from yesteryear. They think they can do what they like with no come back.
 
Was it definitely a direct openreach employee or was it a sub contractor? Openreach use contractors I.e. Kellys (amongst others) for some provision work.

They shouldn't just abandon you, that's just not on. If it did require extra work they should have informed you and not just left you hanging.

I cant guarantee anything as I'm not really on the fibre side for Openreach, but if you're comfortable PMing me your address I can see if I can find out what's happened.
 
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