More bad news for my area. Openreach are pretty useless now!
Hi Mr **********,
I hope you’re well and thanks for bearing with me while I spoke with our build teams.
How things stand right now
As you are aware, we are currently in the process of installing FTTP all over the UK, with an aim to provide 25 million homes with full fibre by 2026. Sadly, the project concerning your address has faced delays and we are now aiming for the technology to be delivered around April/May 2025. Delays are not uncommon as we have strict budgets and deadlines we need to adhere to, and there are numerous factors which may result in the delay.
Things such as extensive civils work, road closures and traffic management, and damaged network may result in significant delays in projects. In addition to this, if an area exceeds our commercial model budgets, we will look to push the dates back and revisit it at a later date. Due to the above reasons, we cannot and will not guarantee a date as to when FTTP will be available, as we understand circumstances may arise that are out of our control which can impact the delivery of the project. However, after speaking with the project team we are now aiming to have the project in your area completed in September 2026.
I realise that this news will be very disappointing, especially given the length of time that you have been waiting for the upgrade to happen but we do make clear that our plans can and do change.
Once again, I’m so sorry I haven’t been able to provide you with an immediate solution but I trust this answers your query. Please feel free to let me know if there is anything else I can help with; of course I’ll be happy to help.
I will arrange for this case to be closed on the 22/10 by 5pm, but anything you need please do not hesitate to reach out.
Thanks,
***********
Executive Complaints and Escalations team
Openreach