Soldato
- Joined
- 25 Jun 2006
- Posts
- 4,353
That's disgusting. Hope you get it sorted 
Origin Permaban for Nothing!
- Thread starter Solaris
- Start date
Associate
Wow i thought origin wasn't bad until i read this, i am sorry that this is happening ot you OP, i only have 2 games on my Origin BF3 (Which is soon to be uninstalled) and FIFA12, as much as i hate Origin now my love for FIFA means i will always be suckered into using Origin until something like this happens to me. hope it gets sorted.
Wow positive news. After posting this on multiple forums (Here, PAX, PC Gamer, RPS, Reddit, etc) And then pointing the guys on EAs twitter feed at it they decided to resolve the situation very quickly. Just a shame it had to come to that. Needless to say I'm going to stop using paypal with them now 
Thank you for contacting the OcUK forum about this matter, unfortunately we are very busy at this time. We have passed your thread details to our moderating team and if they can be bothered they will assess your thread and give a reply in 3 years time (or you will be banned). We hope you continue to use the forums as your opinions mean nothing to us.
Thanks, OcUK.
This is what would happen if EA bought OcUK. Best of luck getting it sorted.
Thanks, OcUK.
This is what would happen if EA bought OcUK. Best of luck getting it sorted.
Wow positive news. After posting this on multiple forums (Here, PAX, PC Gamer, RPS, Reddit, etc) And then pointing the guys on EAs twitter feed at it they decided to resolve the situation very quickly. Just a shame it had to come to that. Needless to say I'm going to stop using paypal with them now
I wouldnt really call it too positive, the only reason they responded after all that is because of how much negative reputation they were getting in all the places you posted it. If you hadnt bothered to do that, they would have done nothing.
EA are still scum.
Reminds me of a situation between customer and evga in the graphics card forum
Associate
Hope you get it sorted. This is what has always scared me when I moved to pc (or propper as I call it now) gaming. EULA and such. I would cry if I got banned from my steam / origin account. It's a mad world. Tesco don't put a force field around my apples if I question a pricing error 
I think this is one of the things that is hurting the PC gaming market right now. It's far more complicated than buying your PiSh3/Eggbox games and placing them in your console.
Good luck getting it sorted.
I think this is one of the things that is hurting the PC gaming market right now. It's far more complicated than buying your PiSh3/Eggbox games and placing them in your console. Good luck getting it sorted.
notsureifserious.gif
Just in case.... look for the https / padlock / security certificate on any pages asking for card details: http://www.webopedia.com/TERM/S/SSL.html
EVERY online merchant must be PCI DSS compliant:
https://www.pcisecuritystandards.org/security_standards/why_comply.php and PCI DSS FAQ
Online card payments now have a password system similar to chip and pin.
Use it.
http://www.visaeurope.com/en/cardholders/verified_by_visa.aspx
http://www.mastercard.us/support/securecode.html
Associate
- Joined
- 19 Aug 2011
- Posts
- 871
I hate to play devil's advocate, but Origin didn't really do anything wrong here.
You bought a product from them which took a while to show up, so you bought the same thing again. I'm sure if you check their T&C, it'll say that there's no refunds allowed. You should've sent them a message asking them to sort out the original one rather than buying again.
Once you'd payed for something which you know (assuming you read the T&C) you can't get a refund from and you contact them asking them to refund you and get the T&C layed out for you, you then take back the money you agreed to pay for the product.
If someone bought something from you, then took back the money after you'd given them the item, I'm sure you'd be pretty annoyed. Origin's a huge company with a lot of users, it's a lot of time (and thus money) to contact everyone and ask what's happened, then even more time and money to sort out who's telling the truth and it's a genuine mistake and who's lying to try and get a scamming account re-instated.
Agreed, they should've looked at your case and said "ok, let's give him a chance, it was obviously a mistake to buy the second lot of points", but you did agree to the T&C and a business is out to make money, it's not in their interests to give you back money you've already agreed can't be refunded. And if you take money from them (which by getting a refund from paypal, you did) then they have every right to ban your account, again, that's in the T&C.
Sorry if you feel like you're innocent in this, it's annoying that it all stemmed from a small mistake, but I don't think Origin are being the evil masterminds they're being made out to be on this thread. They've done nothing that they haven't warned about before buying or signing up to Origin.
You bought a product from them which took a while to show up, so you bought the same thing again. I'm sure if you check their T&C, it'll say that there's no refunds allowed. You should've sent them a message asking them to sort out the original one rather than buying again.
Once you'd payed for something which you know (assuming you read the T&C) you can't get a refund from and you contact them asking them to refund you and get the T&C layed out for you, you then take back the money you agreed to pay for the product.
If someone bought something from you, then took back the money after you'd given them the item, I'm sure you'd be pretty annoyed. Origin's a huge company with a lot of users, it's a lot of time (and thus money) to contact everyone and ask what's happened, then even more time and money to sort out who's telling the truth and it's a genuine mistake and who's lying to try and get a scamming account re-instated.
Agreed, they should've looked at your case and said "ok, let's give him a chance, it was obviously a mistake to buy the second lot of points", but you did agree to the T&C and a business is out to make money, it's not in their interests to give you back money you've already agreed can't be refunded. And if you take money from them (which by getting a refund from paypal, you did) then they have every right to ban your account, again, that's in the T&C.
Sorry if you feel like you're innocent in this, it's annoying that it all stemmed from a small mistake, but I don't think Origin are being the evil masterminds they're being made out to be on this thread. They've done nothing that they haven't warned about before buying or signing up to Origin.
just to point out that not every single etailer offers the verified by visa, don't know about secure code.
for those with halifax you no longer get the password option on their verified by visa, they used to have it but a little while back(think it was some time last year) they changed it so you no longer get the password screen. now the authorisation is based on the card number, expiry date and the 3 digit code at the back of the card(the ccv? number).
i know for a fact that barclay card has the password screen, not sure about other banks, credit card companies.
Burn the heretic!
Associate
- Joined
- 19 Aug 2011
- Posts
- 871
haha, that's pretty much what I was expecting when I posted.
I'm no fan of Origin, they managed to screw up my SWTOR account so I couldn't even log in and I never did get a response from the helpdesk. It's a **** product that really shouldn't be in use (and it's bull that if you get banned for one thing, you lose everything) but at least in this case they didn't break any of their own terms.
but at least in this case they didn't break any of their own terms.
Terms and conditions that may not actually be legal.
Associate
- Joined
- 19 Aug 2011
- Posts
- 871
In what way are they not legal?
I'm genuinely interested by the way, I'm no law graduate, nor have I read the T&C thoroughly (despite using Origin, I briefly read them to get the gist but didn't properly read through everything).
Halifax have moved to 'sometimes' checking. Along with a lot of the other banks they have added consistency checks but there still has to be a password set up. AVS and CV2 checks have been around a lot longer but you are right, 3dSecure is still optional on Visa & Mastercard. However it is the frontline where the banks and card schemes are fighting online card fraud.
Most card numbers are stolen through phishing and malware rather than insecure shopping sites these days and 3dSecure is designed to prevent these payments being successful.
I shouldn't derail the thread any further on this topic otherwise this qualifies as part of my day job w/o pay
.
Soldato
It all happened because of a program error/crash, Terms ands Conditions are not an excuse to have that level of support they gave him.
I'd like to know where they were right in banning him for phishing for free codes? He simply and rightly had a program crash and by mistake, bought two of something he wanted one of; I can think of a plethora of companies that would be understanding in this matter but EA fills it's greedy shoes here.
In any logical and right place they'd have understood his situation, maybe even asked for crash logs to coincide the time or simply understand that he's a customer, wanting to buy one item, not two and this probably wouldn't have happened if it wasn't for the crash.
I also understand that the ban was most likely automated and that they deal with an unconceivable amount of people but, that's no excuse in the long run once the customer presents a perfectly reasonable scenario of what's gone wrong and has direct communication with a support person.
Basically what they've shown is one little error in payment, or a simple misunderstanding from a customer support agent and your account is bye bye's unless you kick up a stink on multiple places. Oh that's great to know huh?
Though I've never had an issue myself with a ban, you wouldn't believe how annoying it can be buying from Jersey on Origin/Steam/other places; a few times on steam I have had to resort on using paypal because they wouldn't accept my location, or the jersey pull down wouldn't work but UK would, but not the Jersey Postcode, arghh! Can you imagine if they banned me for suspicious behaviour then? I'd be fuming.
They are being evil masterminds for banning players from the stuff they had rightfully paid money for because of their own systems malfunction.
What happened to me was effectively me walking into a game store, looking at a copy of a game, taking it to the counter and having the card machine crash mid transaction. Me walking away to a cash machine to check my balance and see nothing had changed, going back into the game store, buying the game again, then them actually going "hey, dude, when you were in earlier... The card machine magically started working after you walked out the door and printed you a new reciept! Here is a second copy of that game you just bought!" and then not letting me get a refund on either copy of the game.
You'd be pretty ****ed if that happened on the highstreet...
Oh and to make matters worse they then ban you from everything in your library!
That's like decking your house out with loads of furniture from Ikea... Then going to Ikea and buying the one last lamp... Getting into a small argument with their staff and returning home to find an empty house because Ikea felt you had broken their T&C in their store. HOW THE HELL DOES THIS MAKE SENSE???
This one passage from EA's reply immediately caught my eye:
"the contact history for your account shows a large amount of contacts in an ongoing effort to gather free items from EA."
As what you've described doesn't amount to and 'large amount of contacts', have you had such disputes with them before?
"the contact history for your account shows a large amount of contacts in an ongoing effort to gather free items from EA."
As what you've described doesn't amount to and 'large amount of contacts', have you had such disputes with them before?