I think there are many retailers who need to start looking at the state of their customer service when it comes to returns. Yes, OCUK has the forums and are usually friendly and able to help. But when there is a massive retailer out there that will take returns no questions asked and just refund/replace within 1 or 2 days (even after the 30 days period stated here) and who will price match when you ask them to, it makes me wonder why I should spend £500, £1000+ etc anywhere else. I know they are huge so they can take the hit from the loss they'll make, sending the card back for repair then having to sell it as clearance but that wins customers so they make more in the long run. Harder for a smaller retailer to go to that extreme but there needs to be something done.
I know for a fact in the next 8 months I'll be upgrading everything apart from my graphics card. I will not buy from somewhere that will make me follow some long winded RMA process if anything goes wrong a few months down the line. I've been shopping with OCUK for over 13 years, but their returns process has to catch up if I'm going to continue with big purchase. I'm not sure how they can do it, maybe an arrangement with the main companies (Gigabyte, MSI, EVGA etc) so that any costs associated with having to sell a repaired product as B-Grade is covered by them and not OCUK. I don't know, was just a thought... Something needs to change because I like spending my money here