Hello there lesteph,
This is something which can be done on the laptop
Can you provide me with your OcUK order number please?
Do you also give me permission to pass on your contact details to the Aorus/Gbt support so they can get in touch to assist with the issue?
Regards
Bailey
Hi there my invoice number is 4605372 And yes I give permission to pass my details on for support. Thanks.