Paying a garage to fix a problem and having the problem come back

[pepsilol]

Those points are completely relevent seeing as I have had experiences with the garage on a number of occassions, had my car in there and also seen and heard about the work done on many other cars. You just called me delusion, when in fact you are the one with no clue insulting me over a company and man you know nothing about.

The engine didn't even reach 3000 miles It leaked before getting to it. A month to fix due to parts.

Left him on the side of a motorway due to not checking over their work. And another leak found.

And to top it off a stolen radio, could have been stolen by the outfit, or it couldn't have. We don't know.

Seriously?

 

[jamoor]

Sell/Scrap it and buy a decent car that isn't a heap, ideally with a built in radio that you will notice has disappeared from the second you get in.

Second find a decent workshop that won't nick your stuff. I've left my wallet in my car once when I dropped it off at my mechanic, it was still there.

 

[IAmATeaf]

Sell/Scrap it and buy a decent car that isn't a heap, ideally with a built in radio that you will notice has disappeared from the second you get in.

Second find a decent workshop that won't nick your stuff. I've left my wallet in my car once when I dropped it off at my mechanic, it was still there.

What about the contents ?

There are some honest people around, honest I once left my wallet on the counter of a pound shop (or was it the 99p store) in Slough. Didn't realise until I got home, spent a few hours cancelling all my cards. Rang the store in the morning and somebody had handed the wallet in, everything in it was as was.

 

[Housey]

Not an amateur outfit at all.

Just seems there have been a catalogue of small errors and a shed load of bad luck for Muffinmonster!

The stereo thing is ridiculous though, chase it up with him, they should surely have insurance for when the car in on the premises. Not relenting on a stolen stereo would be very silly indeed and it's obviously gone!

Chase him up on it. Aftersales regarding the rebuild should not come into it, your stereo has been stolen with the car in their care/workshop. It's a totally separate issue.

A company shows how good it really is when things go wrong, not when it goes right. I expect it to go right each and every time for that is what I pay for, but I also appreciate the world is not perfect so when things go wrong how a company reacts and deals with it is a true test of customer service.

I don't castigate the business as I have no experience of them, but based on Muffin's story here they haven't covered themselves with glory and just because they helped you and your mates doesn't mean they are the best thing since sliced bread. They need to be given the chance to resolve his issues but if they have tried a couple of times now and failed then sadly no matter how some people might find them great they have failed this customer and if it were me I would not give them repeated chances, I would go elsewhere even if the world was telling me the are 'the best mate'.

I also appreciate that each story has two sides and Muffin does seem very dodgey it must be said, I suspect he collects spores and conka porn.

 

[[TW]Fox]

Frankly the whole thing has been unacceptable from the day something went wrong. Stuff goes wrong. It happens. Even the best business will make mistakes. It's how these mistakes are rectified that matters and this mistake appears to have been rectified by simply doing the job again, taking another month, leaving Muffin to tool around on the bus and spend a fortune travelling back and forth to the garage when something else goes wrong.

This does not strike me as the best way to make amends. He is out of pocket in terms of time, hassle and expense. He shouldn't be out of pocket by anything other than anything he chose to absorb himself through goodwill to them.

As for the radio, just.. what the heck? Surely there is a duty of car thing here.

 

[Locky]

And you guys are the textbook lynch mob who:

- Know nothing about said outfit.
- Have never purcahsed parts through them and had assitance with a DIY install.
- Have never had any work done there.
- No nothing about their excellent work and good reputation within the community.

Not denial, just putting things into perspective compared to your rash conclusions formed solely from the experience described in this thread. I'm not rushing to their defence, there are a number of problems that have happened throughout this process that need to be addressed, and I'm sure he'll look into them, but stop harping on about it in typical OcUK Motors forum geek fashion.


Muffin, feel free to PM on the other forum if you want a chat or any advice, I'm on the pc most of the day.

Got shares in them or something?

 

[[TW]Fox]

And you guys are the textbook lynch mob who:

- Know nothing about said outfit.
- Have never purcahsed parts through them and had assitance with a DIY install.
- Have never had any work done there.
- No nothing about their excellent work and good reputation within the community.

Muffin has specifically decided not to mention the garage name so that any advice given is completely generic and not detrimental in any way.

You probably are not helping by trying to make it more and more obvious that you know who the place is. Nobody else here knows who it is and thats the way it should stay.

 

[Noxia]

Were you heading to Japfest? They totally messed up the traffic control and loads of people got turned away. Glad I decided not to go this year.

 

[Muffin`]

I can see where people are coming from here and everyone has the best intention, but the garage is the equivalent of what Lepson's is to Alloys. There's no reason not to use them if you're in the South West and need some specialist work on a Honda. But I think it's right that I just find somewhere else, I don't have a negative thing to say about the place, just I had higher expectations in certain areas.

Were you heading to Japfest? They totally messed up the traffic control and loads of people got turned away. Glad I decided not to go this year.

Same, the weathers nice but 4 hours in a que, no thanks!

 

[Noxia]

Edit:

 

[-Neil-]

When I had my Integra, I used the same garage that muffin is using many times and to date they are the best garage I've ever used on any car since.

Sounds like some really bad luck.

Neil.

 

[-Ad-]

I also appreciate that each story has two sides and Muffin does seem very dodgey it must be said, I suspect he collects spores and conka porn.

Nothing to argue with here Housey.

What I have tried to say is that this has been a one off. Granted there have been a number of problems with the rebuild, the car aferwards, the repair after that and the radio, but this is a one off with the company and the guy runnning it. This is the facts I'm trying to put out here, giving a little more info, but not too much

Got shares in them or something?

Clearly you're unable to read and just stirring. Take your unhelpful posts eslewhere

Muffin has specifically decided not to mention the garage name so that any advice given is completely generic and not detrimental in any way.

You probably are not helping by trying to make it more and more obvious that you know who the place is. Nobody else here knows who it is and thats the way it should stay.

It's obvious I know who it is as I've mentioned about me having work done there I haven't mentioned their name either and it's pretty obvious that I'm not going to, so your last paragraph is a moot point.

But surely it's now time to chastise -Neil- going by the reactions to my posts, as his post is far more glowing than mine have been

All that matters now is that the problems are resolved, quickly, efficiently and not at Muffin's cost, both in terms of money and his time. That includes the mechanical and (presumed) stolen stereo headunit. Then he can get on and enjoy the car, finally, after all the problems he's had with ownership of the great DC2! I had many problems, which cost 3 arms and 4 legs to fix, but now the car has exceeded every expectation I had and isn't something I'm likely to ever sell. I hope you can get yours to feel the same Muffin!

 

[Kenai]

I don't have a negative thing to say about the place

You're either the most forgiving man since Ghandi or you have low standards then, if this catalogue of errors leaves you with not a single negative comment about them

 

[pepsilol]

All that matters now is that the problems are resolved, quickly, efficiently and not at Muffin's cost, both in terms of money and his time.

Didn't Muffin spend a month getting around on a bus?

I really want to know, do you have low standards or a hand in the place?

 

[-Ad-]

Got shares in them or something?

Didn't Muffin spend a month getting around on a bus?

I really want to know, do you have low standards or a hand in the place?

1. See my response to Locky in regards to the end of your 2nd paragraph.
2. I live in Aberdeen, figure it out, it's not rocket science.
3. My standards are higher than Muffin's (no offence ) and my DC2 has had most things replaced/overhauled, at a number of specialists and by my own hands.

Tiring week I presume?

 

[Muffin`]

Did you break the rings in properly? Although its fine as they state, to keep the car under 5k for the first 500 miles, but you need large cylinder loads to create the best cylinder seal within the first 100 miles or so. If this isnt done you can often end up with a smokey oil burning engine.

What's large cylinder loads? Isn't bedding in a bit like economics? I.e. there's 'right' answer because it's different for types of engines?

 

[Howard]

What's large cylinder loads?

Hoon it like a loon

 

[Muffin`]

You're either the most forgiving man since Ghandi or you have low standards then, if this catalogue of errors leaves you with not a single negative comment about them

By negativity I mean for things that really matter. I personally can't fault the work its self, having the parts not take can happen every now and again and it's all been sorted FOC. Suspension work is fine, not had an issue the car feels amazing. The seals were just a faff and part of the package of such an old car, I guess it could be said they should have just been changed but that's the benefit of hindsight, Shirley?

My only gripe was the lack of communication, when the rebuild was going on I was updated a fair bit by PM on the forum, which was great. But ever since then it's been a bit weak I must say. Other people have said the same, I think he can improve there by perhaps employing someone on a temp basis purely with the task of keeping people updated on the progress of work or getting back on enquiries.

Also not having a coutesey car, yes I realize he's not a dealership and things are tight at the moment with people not spending but he's in such a bizarre location actually getting to him is a pain, along with the standard working hours.

This is stuff that would be nice but as we all know I don't have high expectations of people


He said I could buy some JDM beans off him too but I need to consult Ad first.

 

[Muffin`]

Hoon it like a loon

It's just not in me, I'm not that sort of fellow

 

[Conanius]

Wow Muffin, this isn't going well is it.

IMO, he is totally liable for your car when its in his hands. Absolutely... just wow about the radio. My S2000 had a few long sessions in garages having work done, and it was ALWAYS left locked inside their compounds at night.

I can't see how the stereo disappearing is anyone but his problem?