PC Reboots in games

clark0r · 27 Mar 2021 at 14:35

I bought a PC from Overclockers last year (June-July time) to play Warzone and Black Ops only.

If I try and play the game in any graphics configuration above minimum quality, the PC reboots without warning after a few minutes of playing, or even just sat on the menu screen.

The reboot is literally a click -> power cycle.

I am running the latest available BIOS and drivers. I have not overclocked. It appears that this happens when available video memory is low, but I would not have expected this to cause a total reboot of the machine.

The box is:

19-9900K 3.6GHz
Vulcan Z T-Force 32GB PC4-24000C16 3000MHz
Palit GeForce RTX 2070 Super Game Rock 8192MB GDDR6 PCI-Express

Does anybody have any thoughts or suggestions? I did raise a support query in December, but no response. Interested in any theories or suggestions.

Randomface74 · 27 Mar 2021 at 14:36

Sounds like a duff power supply. Get a replacement from ocuk.

Puppetmaster · 27 Mar 2021 at 14:38

What psu do you have?

Journey · 27 Mar 2021 at 14:39

How dusty is it inside? Serious question.

clark0r · 27 Mar 2021 at 15:07

That was quick

PSU - Not sure, not listed on order or on product spec (https://www.overclockers.co.uk/ocuk...ee-lake-refresh-ddr4-gaming-pc-fs-153-og.html is the one I got but with a few 'uplifts'), but IIRC it's 1000W.

I'm not against getting a better PSU...

BTW - No dust *at all*

Joxeon · 27 Mar 2021 at 15:46

clark0r said:
That was quick

PSU - Not sure, not listed on order or on product spec (https://www.overclockers.co.uk/ocuk...ee-lake-refresh-ddr4-gaming-pc-fs-153-og.html is the one I got but with a few 'uplifts'), but IIRC it's 1000W.

I'm not against getting a better PSU...

BTW - No dust *at all*

The one you got was probably one of those cheap kolink.

Try underclocking the GPU core and VRAM and see if it still crashes.

Gruffity · 27 Mar 2021 at 16:47

clark0r said:
That was quick

PSU - Not sure, not listed on order or on product spec (https://www.overclockers.co.uk/ocuk...ee-lake-refresh-ddr4-gaming-pc-fs-153-og.html is the one I got but with a few 'uplifts'), but IIRC it's 1000W.

I'm not against getting a better PSU...

BTW - No dust *at all*

You play games in a vacuum? There's always dust! Sounds like a dodgy cheap psu, I'd try borrow one from a friend and see if that works? If you can't just buy one you can always send it bsck

clark0r · 27 Mar 2021 at 17:02

Joxeon said:
Try underclocking the GPU core and VRAM and see if it still crashes.

this seems to have worked. i used afterburner to drop the GPU and VRAM clocks and turned the game settings to maximum ... no reboot yet

i'll buy a better PSU!

Journey · 27 Mar 2021 at 17:04

clark0r said:
this seems to have worked. i used afterburner to drop the GPU and VRAM clocks and turned the game settings to maximum ... no reboot yet

i'll buy a better PSU!

Could be a faulty GPU as well.

clark0r · 27 Mar 2021 at 17:06

let me try the cheaper option first

i would hope that OC would RMA any faulty parts, but they've not answered me yet...

Journey · 27 Mar 2021 at 17:06

clark0r said:
let me try the cheaper option first

i would hope that OC would RMA any faulty parts, but they've not answered me yet...

That was my point you should RMA the system if you bought it from them, after all the warranty is still active.

Joxeon · 27 Mar 2021 at 17:19

clark0r said:
this seems to have worked. i used afterburner to drop the GPU and VRAM clocks and turned the game settings to maximum ... no reboot yet

i'll buy a better PSU!

Try leaving the core clock at stock and just dropping the VRAM.

postmanfw · 27 Mar 2021 at 17:30

Have you checked temperatures of gpu and cpu at all?

clark0r · 27 Mar 2021 at 20:29

Some tests I've done, undereclocking with Afterburner and playing CoD:BO at full settings

Broken:
0 Core
0 Memory

Broken:
0 Core
-250 Memory

Working:
-250 Core
-250 Memory

Seems to be working:
-250 Core
0 Memory

Temperature in Afterburner can read as low as 35c and it will still reboot under 'broken' conditions.

Yes, there's a little dust in there, but it is very clean.

postmanfw · 27 Mar 2021 at 20:47

35c on gpu in game?

clark0r · 27 Mar 2021 at 20:57

Yes. I can have it sat on the CoD menu and it would reboot. CPU is practically idle.

montymint · 27 Mar 2021 at 21:08

since you got the system from OCUK and it's in warranty - raise a thread in here:

https://www.overclockers.co.uk/forums/community/ocuk-customer-service.116/

they'll advise best what to do, but you may end up having to ship the whole system back. However you may be able to pay them extra (if the PSU ends up being the fault) to upgrade it away from kolink.

clark0r · 27 Mar 2021 at 21:15

Yup - done that

In December, and now again in March

ASMB · 27 Mar 2021 at 23:01

You could disable xmp and any memory overclock on the ddr4 to see if it has an impact. Also use nvidia software to limit fps to 60, and so put less strain on the gpu. Both things that you shouldn't have to do, but if they stop the crashes you can highlight that to OCUK under warranty to help them with troubleshooting.

slim01 · 28 Mar 2021 at 04:03

Surprised no one has said it yet but drivers drivers drivers. Sounds more like a faulty gpu than psu to me.

Do you have another gpu anywhere you could try in there?

PC Reboots in games

Pet Northerner