Problem with letting agent

Contact the landlady directly now that you have her e-mail address. I'm sure you can build a consensus that the letting agent is trying to rip you both off.
 
Thanks guys.

I am going to speak with my Mum about it all as well as she has been helping out with the other problems. She has told me not to worry at all after I told her about this email.

I will update everyone again when I have some news, just in case anyone cares :)
 
bsoltan said:
Sounds like the letting agent needs a good beating with said table leg.

Hope you get it sorted.
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Sounds like the table leg needs to be inserted into a certain orifice of the letting agent, from whenst the sun does not shine.

I hate them, really do. Got stung around £250 notes from my deposit when I left uni, ********!

I would contact the land lady mate, you have her details and from what she has wrote in the email seems a reasonable person. Explain that you moved the table and that you think the damage to the leg was indeed caused by the leccy.

Keep us updated, I imagine it will be on going for some time. Good luck!
 
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For those interested, an update.

I got an email saying that the landlady was now willing to accept £100 for the table. As above I was copied in on an email thread by accident, so I replied to the letting agent and copied in the landlady, this:

Me to letting agent said:
Dear XXXX,

Wardrobes

Thanks for organising delivery of the wardrobes, I appreciate that this issue is now moving to a resolution. Any Saturday would be convenient just let us know once you have a confirmed date.

Mirrored Table/Desk

I note your comments that the landlady is now prepared to accept, from us, a sum of £100, to replace the damaged table. I am concerned from the email thread below between yourself and the landlady that you are unfairly misrepresenting the situation to her.

As I have communicated to you in emails and telephone conversations since we moved into the property on 29th August, I do not accept any liability for the broken leg of the table and did not, as you have described to the landlady, “snap it off”. As the landlady has pointed out in her communications with you, she has made exactly the same comments to you that I have all along, that the electrician is responsible for the damage to the table and should cover all costs for the damage.

I will not be taking this matter to the dispute procedure with the Tenants Deposit Agency as you advised me to do as I have nothing to dispute with them.

I also agree with the landlady’s comments below that the cleaning is a completely separate issue and only serves to confuse the table issue by introducing the idea of “offsetting” costs against cleaning time, costs for which I am not liable.

We are very happy living here but I am keen to end the ongoing emails on the matter of this broken table in order that I can be left in peace to enjoy the remainder of the tenancy at XXXXX.
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Just got this back.

Letting agent to me only said:
I would like to advise that this was not miss represented. This table leg has been snapped off and there for you are liable for this.

The £100 offer was a gesture of Goodwin from the landlady after much discussion between us.

Please can you confirm that you are not willing to pay this cost.

As if this is the case when you move out we will take the amount for the table minus the £75.00 for the damage the electrician has caused out of the deposit.

If then you unhappy with this you can take it to the TDS at this time at which we will present the evidence to them.

I will await confirmation from you that you are aware of the situation
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Meh, bored now.
 
ScarySquirrel said:
For those interested, an update.

I got an email saying that the landlady was now willing to accept £100 for the table. As above I was copied in on an email thread by accident, so I replied to the letting agent and copied in the landlady, this:



Just got this back.



Meh, bored now.
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Ask her if she can prove that the leg was snapped off during your tennency and not when the electrician damaged the glass top.

Sounds to me like the letting agent never inspected the table properly after the electrician damaged it.

Might be worth sending a polite e-mail to the landlady letting you know where you stand and stating that it seems far more likely the electrician caused the damage and that the letting agents never inspected it properly.
 
ScarySquirrel said:
For those interested, an update.
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Please do keep us updated! This forum is pretty fast moving and lots of interesting threads are often left unconcluded :)

At the moment it sounds like the letting agent is being stubborn and unreasonable. Her parrotting "This table leg has been snapped off and there for you are liable for this" is not helping matters, since the table leg being snapped does not automatically make you to blame. Ask her to justify how come she's 100% sure it's you who did it and not the electrician.
 
I would be outraged by her emails, email her back and copy the landlady in on it so she can see the crap she posted. And is it just me or did that not sound like a threat. She is saying she will take the amount for the tabel what amount the 100 or the 175. She doesnt have a scooby. email the landlady ask for a phone call and speak to her.

"Please can you confirm that you are not willing to pay this cost.

As if this is the case when you move out we will take the amount for the table minus the £75.00 for the damage the electrician has caused out of the deposit."
 
Copy in the landlady and get some help from the CAB.

The LA are now threatening you with your deposit money, and I'm sure the deposit protection company would not take this lightly if they knew of the situation.

You have the e-mails between LL and LA which are of massive WINRAR to you.

But definatley try to get some advice from the CAB who will be able to give you some concrete advice that we can't provide. Don't give up, it may be tempting, but as is the case with most of these things they will give in, or if not, be screwed over by the system.

Such a small thing is always blown out of the water by greedy LA, but I got advice a while back that it is down to them to prove you snapped it off. Now how on earth can they prove it was you without detailed photos of said table, the actual bonding of the leg to table, and ideally a non-destructive testing assessment by a mechanical engineer :D:D:D
 
Dude, between landlord and agency, they have stitched themselves up very nicely.

Dont give up a penny.

Keep those emails, as they will be gold dust in any DPS or other dispute.
 
Minor update.

I had a stroppy call from the Letting Agent asking me to never email the landlady again as it breaks Data Protection (NO, YOU broke data protection by giving me her email you silly ****er, NOT ME!!!)

Anyway, things have just been left now. She seems to think she has one up on me by suggesting they will take the full amount from the deposit (£210) at the end of tenancy, unless I wish to pay the £100 goodwin (sic - lol) gesture they made.

I asked her what evidence she has to prove I broke it. Apparently she can get statements from the landlady, the electrician and the painters (WTF? Why bring the painters into this) to say it was not broken before I moved in.

I kind of feel I am at a loss now. I am just going to leave it until we move out, I just feel you can't win against these people.

When a dispute is raised, with the deposit protection people contact me to ask me to provide my evidence? I am worried that things will be decided without me getting to tell my side of the story.

I ****ing hate this letting agent.

arknor said:
what type of leg was on this table? couldnt a carpenter just dod a new one for a lot less than 100 quid?
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Apparently it is beyond repair. Although they haven't provided proof from a professional that this is the case, despite me requesting it about 2 weeks or so ago.

Just emailed this:

Hi XXXX,

I hate to have to bring this up again but I feel that the longer we let this situation drag on, the more difficult it will be to resolve.

I wanted to ask if you have made any progress in getting hold of the information I requested regarding the table. As a reminder, I requested the following:

o Copy of the original receipt of purchase
o Confirmation from a professional that the table leg is beyond repair
o Confirmation of the quote you received to fix the table top?

I also wanted to bring up another matter which occurred whilst the new fire alarms were being fitted. There was a £10 note left on the radiator cover/shelf in the bedroom, and it had in fact been there for about two weeks or so. To my surprise I was unable to find this after the fire alarms were fitted, despite neither Lucy nor me moving it. The only other people that have been in that flat since I last saw the money there, were yourself, and the man who was fitting the fire alarm.

Where do we stand with regards to requesting that no one be allowed access to the property in future unless either Lucy or I are present?

As I am sure you will appreciate I do not feel comfortable with future work being carried out unless Lucy or I are present, as I wouldn’t want a more serious repeat of the above.

I understand that some work is to be carried out in the next couple of months to paint the skirting boards in the hallway and also repair the damage to the wall left by the fallen coat hooks. So I would appreciate your thoughts on this sooner rather than later.

Regards,
xxx
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Sounds like apickle to be honest. Defiantely try and speak to the CAB, as the LA might get statements from workers as they will be the ones payng their wages, so they won't want to **** the LA off.

But also LAs like to think they are big and can bully people out of their money. Try and speak to the LL and get on her side, as the LA really are being like out of order.

Definately speak to the CAB and also the deposit company.
 
ahaha sounds like the letting agent needs a punch in the ovary tbh.

Did you suggest to her that she originally broke DPA by including you on the emails and the fact that you wouldn't have been able to have emailed her without the initial breach? I would have rammed that back down her throat the moment she even suggested it.

You are doing the right thing, keep emailing, keep asking for those receipts/proof of repairs. She isn't coming up with the goods so far (how hard is it to get copies of things she supposedly has and send them)...unless she doens't have them?


I'm sure you know, but they gotta give you 24 hours notice before even stepping foot in the place. If they turn up at the door tell them to do one.

With regards to gaining access whilst you're not there I don't think you can win that one. As long as they inform you plenty in advance its really up to you to be at home if you want to be (which sucks).

Stay on her back mate, if its war she wants then give her it. If you are going to end up paying the stupid amount of money, you might aswell make the bitch fight for it :)



Also, not being funny, but surely the "statement" from the leccy stating the leg wasn't broken is a given? If he did break it and had to pay for the surface, he is hardly going to admit to further damages is he?

Good luck mate, your story really aggravates me because unless you go in fully prepared and armed to the teeth these lettings people take you for a ride.
 
Thanks guys.

I have called CAB - They said take it up with Letting Agent.
I have called the Deposit Protection people - They said we cannot raise a dispute until we move out.

So, I do have to just sit back and wait, in the mean time, I want as much proof of things as I can get. So we shall see :)
 
has the landlady come back to you after any of the emails you sent? it seems as if she is at least more reasonable than the letting agents.

i've had my fair share of rubbish with letting agents (hasn't everyone) but i can see it from the landlords point of view. when we left a house in Leicester, the owners came round to inspect the place and were actually astounded that we hadn't wrecked the place - bearing in mind that it was my girlfriend and I and we were both working - and gave us a full deposit and thanked us for being such great tennants!

can't give you anymore advice other than what's already been said, but good luck :)
 
well i have that all important e-mail to prove the letting agent trying to screw you , use it when you have tryed eveything else which looks like you have
 
Well, this is still ongoing. They just never get in touch with me about this. Just sent this:

Hi XXXX,

It has been nearly a month now since I first requested the information regarding the table (15th October) and I have still not heard anything from you with regards a copy of the quote, confirmation that the table leg is beyond repair, and a call to say that I can come and inspect the table myself.

Surely you have all of this information already as you would have needed it to work out that you wanted £210 from us in the first place?

I have also still not heard anything from you with regards the delivery of a wardrobe, which I was told you were arranging for a Saturday delivery well over 2 weeks ago.

Why does everything take so long? First there was the revised inventory which took 6 weeks to “be typed up”, then the delay with the wardrobe which is still ongoing, and now this.
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