Problem with Overclockers wont help me!

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truthseekers

truthseekers

truthseekers

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10 Dec 2008
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Overclockers sold me a hazro 26inch widescreen 1920x1200 screen, that lasted 7 days due to dead PSU. Overclockers support kept taking my calls and promising to send out PSU by contacting Hazro for me. Then Three weeks later, no PSU and many calls and Overclockers denied ever having taken my calls, no records on my file, denied that they would offer to get PSUs from Hazro. Because they had delayed me by 3 weeks this put me over 30 days of sales time and now they said they wouldnt accept a refund request because out of time.


A technician of Overclockers has now told me theres only one person on tech support and they deny ever having spoken to me and wouldnt have told me these things.

Overclockers wont refund me even though I went out and bought another monitor because after 1 month of waiting what can you do.

So I have been onto Hazro now who were much more helpful and said they would try and intervene. Hazaro said people must come to them direct for their warranty or support. So why did overclockers promise to get me a new PSU out then deny this??? Was it to stall me do I couldnt get a refund off them.

Hazro were very honest and told me that they have had problems with their PSUs which are failing at a 6% rate where the indurstry standard is 3%... Quite honest of them to admit this, but I thought I would give users the heads up on these 2 facts which might affect if you want to take the risk of buying hazro right now... because 6% is a high failure rate. Thats odds of 1 in 16 monitors being sent out will be knackered because of this. Quite a gamble, ok if you dont mind being on the waiting end of a PSU being sent out in the post and living with a dead monitor in the meantime.

So be warned Overclockers are noty beyond ermmm how to put this politely, not telling it quite the way it is whenb you call their tech support.

I am so unhappy I will never be dealing with overclockers again after this! Hope this helps others who are getting trouble like this with overclockers at the moment, especially on the run up to Christmas! :(
 
use support tickets from their site

always works better (with any company) than a phone call imo..

-also, shop matters are not allowed to be discussed on the forums
 
Phone trading standards up and they will tell you your consumer rights.

You will be surprised of some of the things you can claim for. They will tell you that you should not be out of pocket for trying to get a working screen. You can even claim expenses for going to get the replacement.

Write a nice letter to OCuk explaining what you want to be compensated for (trading standards will advise you what you can claim) If they fail to respond/deny/refuse you a refund then you can go to a small claims court to get your money back plus any expenses this situation has caused you.
 
Why would I not be serious?

Phone T/S up and ask them yourself, check their website if you don't want to phone. There are some loopholes that shops can use but WE the consumer are very well protected in this country!
 
Isn' a product that fails within the first six months deemed to be faulty from creation? Am sure I read that on the sale of goods act recently.

OCUK have always been very good to me if you are polite and give them all the information they need in the correct manner.
 
The fact that the fault was reported after such a short period of time means that they are obliged to act on the fault based on that initial contact period, not the time it takes them to deal with the matter.

By law, you are entitled to a refund when an item goes faulty after such a short period of time, if you accept a replacement, then you lose your entitlement to a refund, unless you keep having the same problem. Your contact can quite easily be proven as someone mentioned earlier, with phone bills. They can track time of call and call length.

This thread will probably get closed and/or deleted but stick with it, get trading standards involved at the earliest opportunity if you have problems. They have a lot more pushing power than the average consumer. Resist getting angry (which is the tricky bit) and just follow the recommended guidelines, you'll get better results.
 
Hi there

Now this has come to my attention I shall speak to people here and Hazro and get this resolved.

Sorry you have been messed around, but give me 24 hours and this will be sorted to benefit yourself.
 
truthseekers please add me to MSN ([email protected]) so I can have a quick chat about whats gone on.

Not acceptable at all and can't quite work out whats gone on here, we are more than happy to get this monitor back for a refund if thats what you require truthseekers; I will arrange it all myself if I have to.

Please get in touch so we can get this finally resolved for you, if you call please ask to speak to Tom or Gibbo in the purchasing department and we will get this resolved.
 
i did use webreply form

I did use the webreply form and was told on more than one occasion that I would not be able to get a refund, but I am far happier now I am hearing someone like you say they can deal with this. I have copies of all my correspondence and that user makes a very good point i do have a record on my phgone of the dates and time I called you into november and december.

I will happily call you now to sort this out as I was starting to get very frustrated. I didnt want to have to resort to pleading inb public here, but the staff on support were rather insistant on this 30 days return policy, which then became a 7 day return policy.

Many thanks.

Matthew Williams
 
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