Problem with Overclockers wont help me!

Status
Not open for further replies.
screen will be collected today

Spoke to Tom on Friday and he was very helpful and apologised for the COUGH COUGH support staffs' approach to me. Also sent out some goodies in the post which arrived on Sat morning. That was nice. Yeah Yewen (Tom) was a nice chap and knowing that there are some people like him at Overclockers does make me confident enought to re order now. Without having spoken to him I dont think I would have had the confidence to re use OC otherwise.

You know its a kind of last resort for me to make public posts like this and I think Tom seems like the type of guy who cares enough to try and sort out things so that its less likely things like this dont happen to others again.

If anything could be learned by this I would say it should be that support staff need to make notes on files when people ring, so there is a record of status of persons enquiries. Not for me to tell anyone their job but people like me just see red if they think they are keeping on calling and people are going "yeah yeah yeah" and then seems like to just get you off their back, then no record of you ever having called.

If I had been some old biddie who wasnt quite as pushy would I have just given up and walked away in tears and thought I had been done over.

Mind you it took me 5 hard months of dealing with Intel to get a processor returned on warranty, so OC are blessed and holy angels compared to them. Yeah thats 5 months without a PC thanks to Intel... innit! :D


So thanks again Yewen, your the man.
 
Last edited:
Well played OC.

I doubt very much whether this is a publicity stunt. It's common for people for the first time to post up on a company's forum if they have a problem.

This reminds me of the other day when the BFG support tech came here to the rescue with a GFX card problem. I can sense the christmas spirit. :)
 
not a publicity stunt

Nah its not a publicity stunt. I felt quite sad when things were going wrong as the Hazro was £500 and i just wanted it working... and then things didnt go well with support and I was just in despair so your right thats why I posted because I figured perhaps this was a way to find the best way to deal with the problem. I was right.
 
Damien. said:
Or he could be a new customer ?
Click to expand...

Exactly, who has registered on the forum due to needing some help and advice, like we all do.

RoEy said:
Yup, hence the reason why I said initial reaction. Very true, he could well be.

RoEy
Click to expand...

We have admin powers, we could make someone register in 2002 and have 5000 posts across the forums if we could be bothered. I do not get how people can think like this. For every one of these threads we catch on the forums 20 will slip through and never get help of here, it is why we recommend contacting the shop through webnotes.

truthseekers said:
Nah its not a publicity stunt. I felt quite sad when things were going wrong as the Hazro was £500 and i just wanted it working... and then things didnt go well with support and I was just in despair so your right thats why I posted because I figured perhaps this was a way to find the best way to deal with the problem. I was right.
Click to expand...

Glad to hear we got it sorted in the end. :)
 
ive got one question,i raised a webnote and got nothing,then i got my thread closed and now this is still open and ive still got a problem with my case !
strange how things go in this world.
 
Yewen said:
We have admin powers, we could make someone register in 2002 and have 5000 posts across the forums if we could be bothered. I do not get how people can think like this. For every one of these threads we catch on the forums 20 will slip through and never get help of here, it is why we recommend contacting the shop through webnotes.
Click to expand...

I didn't mean to offend you by my comments Yewen and I apologise if I have. Its just how it came across to me, thats all. I have nothing negative to say towards you on how you handle situations like this. You seem to very helpful and understanding.

RoEy
 
schizo220168 said:
ive got one question,i raised a webnote and got nothing,then i got my thread closed and now this is still open and ive still got a problem with my case !
strange how things go in this world.
Click to expand...

Every webnote gets answered, we have a program that shows them in order of receipt and you have to answer it before moving onto the next one. All webnotes received before 5:30 are answered on the same day. It is one of the key jobs of our sales and technical teams. The problem with the forums is that not all moderators work at the shop / know how to deal with the issues. I help out where I can but if a thread is found the rules say it should be deleted so it is. Pointless having 500 people who cannot help posting making the problem worse.

RoEy said:
I didn't mean to offend you by my comments Yewen and I apologise if I have. Its just how it came across to me, thats all. I have nothing negative to say towards you on how you handle situations like this. You seem to very helpful and understanding.

RoEy
Click to expand...

Not a problem, I don't have enough time to do all I would like to as it is.

If anyone is having any trouble just add me to MSN/Xfire/Steam/Skype and I am more than happy to point people in the right direction. :p
 
I have also had a similar problem with OCUK,
I ordered a B-stock 24wi hazro and had all the usual problem with green snow etc!
i left web notes for OCUk and hazro and after a couple of weeks hazro finally picked up the display to repair it.
it then got lost by fedex until i finally received it back a couple of days back!
This times i still have the snow and the stand etc was loose. In despair i sent a web-note to OCUk asking for a refund, (keeping in mind the problem had been evident from day one) I get a not back saying sorry only 14 days warranty on B-grade! This was not listed on the items page or in the T&Cs.
So i call OCUk and get told cant do a refund as its not in warranty.
I told them my contact with them etc, they say i would have to send it to OCUk and then they would just send to hazro implying i would have to pay postage thus making it better for me to go direct to hazro.
I once again ask for a refund and tell them that sales of good act covers this nicely etc etc.
He then butts in when i cam talking and when i ask him to listen to what i have to say he slams the phone down on me!
Nice customer service there OCUK!!!

I then called a contact at hazro who i dealt with last time, and he was more than willing to help and called me back about an hour ago, outlining what the problems are and possible fixes! He also apologized many times for the service i had received from OCUK!
The stand being loose was apparently due to being damaged in transit and he is also going to sort that out!
Really nice guy and great service
I for one, just because of the attitude of OCUK will not be buying anything from OCUK again
Hopefully Hazro will sort out the problems but why would OCUK be so unhelpful?
I just dont understand it.

ben
 
benlawlor said:
He then butts in when i cam talking and when i ask him to listen to what i have to say he slams the phone down on me!
Click to expand...

If true then someone need's a talking too :eek:, I’ve only ever had to phone the store once to explain a slight bodge up with delivery, which was quickly resolved by a helpful chap...
 
benlawlor said:
I have also had a similar problem with OCUK,
I ordered a B-stock 24wi hazro and had all the usual problem with green snow etc!
i left web notes for OCUk and hazro and after a couple of weeks hazro finally picked up the display to repair it.
it then got lost by fedex until i finally received it back a couple of days back!
This times i still have the snow and the stand etc was loose. In despair i sent a web-note to OCUk asking for a refund, (keeping in mind the problem had been evident from day one) I get a not back saying sorry only 14 days warranty on B-grade! This was not listed on the items page or in the T&Cs.
So i call OCUk and get told cant do a refund as its not in warranty.
I told them my contact with them etc, they say i would have to send it to OCUk and then they would just send to hazro implying i would have to pay postage thus making it better for me to go direct to hazro.
I once again ask for a refund and tell them that sales of good act covers this nicely etc etc.
He then butts in when i cam talking and when i ask him to listen to what i have to say he slams the phone down on me!
Nice customer service there OCUK!!!

I then called a contact at hazro who i dealt with last time, and he was more than willing to help and called me back about an hour ago, outlining what the problems are and possible fixes! He also apologized many times for the service i had received from OCUK!
The stand being loose was apparently due to being damaged in transit and he is also going to sort that out!
Really nice guy and great service
I for one, just because of the attitude of OCUK will not be buying anything from OCUK again
Hopefully Hazro will sort out the problems but why would OCUK be so unhelpful?
I just dont understand it.

ben
Click to expand...

Any chance of adding me to MSN, I would most like a chat with you about this. :)
 
had a very nice short reply to my webnote saying that would not be possible, (a refund that is).
No alternatives etc etc
Yewen i wont be on my comp for next few days but when i am next which will most probs be sunday i will add you to have a chat
ben
 
benlawlor said:
had a very nice short reply to my webnote saying that would not be possible, (a refund that is).
No alternatives etc etc
Yewen i wont be on my comp for next few days but when i am next which will most probs be sunday i will add you to have a chat
ben
Click to expand...

I should be online on and off, got some last minute Christmas shopping to do though. :o
 
Unfortunately I cannot watch this thread for people wading in then never getting in touch with me.

Anyone with any issues feel free to add me to MSN/Skype/Xfire/Steam and I will help where I can.
 
Status
Not open for further replies.
Back
Top Bottom