Problem with Overclockers wont help me!

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Althought it shouldn't have come this far and made public for action to take place, but it is commendable to see OC come in to take responsibility directly and try to resolve this issue for their customers.

By doing so, many readers here will be reassured that OC won't be hell to deal with.
 
makebelieve said:
Althought it shouldn't have come this far and made public for action to take place, but it is commendable to see OC come in to take responsibility directly and try to resolve this issue for their customers.

By doing so, many readers here will be reassured that OC won't be hell to deal with.
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I would be lying if I said we did not get it wrong from time to time, but we are always willing to sort it out if the customer is genuine.

Not heard anything yet, will be around on MSN till around 6:30 before I leave tonight so be quick. :p
 
Its refeshing to see threads such as this remaining on the OCUK forums together with helpful posts by those at OCUK to resolve the matter. I for one would like to see more threads of this type rather than the approach of "If its anti OCUk its deleted" being taken.

Nice one OCUK!
 
The reason I use OcUK is that when things have gone wrong they have always sorted it out and that means more to me then always having the cheapest price..
 
Agreed, nice to see a good reaction to this. I think a section of the forum dedicated to "shop talk" where the users could only see their threads (like the "reccommend products" section) and have a member of staff monitoring it and replying as necessary would be great.
 
Richdog said:
Agreed, nice to see a good reaction to this. I think a section of the forum dedicated to "shop talk" where the users could only see their threads (like the "reccommend products" section) and have a member of staff monitoring it and replying as necessary would be great.
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It is certainly something we have considered, however we would have to dedicate staff to this method of contact to provide good response times.

The best way is still to send in a webnote as they all get replied to by the end of the working day.

truthseekers have just tried calling your mobile from your order details as you have not been able to get in touch but unfortunately it seems to be dead. :(
 
Hopefully all sorted now. :)

A collection has been arranged for Monday for the Hazro screen which is being returned for a refund.

A small goodie bag has been sent out in the post due to how long we have messed truthseekers about with this RMA.

Should never have gotten this far but it is all sorted now. :)
 
truthseekers said:
Overclockers sold me a hazro 26inch widescreen 1920x1200 screen, that lasted 7 days due to dead PSU. Overclockers support kept taking my calls and promising to send out PSU by contacting Hazro for me. Then Three weeks later, no PSU and many calls and Overclockers denied ever having taken my calls, no records on my file, denied that they would offer to get PSUs from Hazro. (
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I had a similar problem with another site - don't think I can name them here because of competitor rules. They have notorious customer service and a reputation for not answering the phone at all though if that jogs memories!

Couple of years back, ATI graphics card and the fan connector melted off the thing. Tried about 5 times a day on the phone for a month and I also had an RMA request on the website which was there over 6 weeks unanswered. Then they deleted the request entirely as if it was never there!
 
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