Hey guys,
I will try and avoid a wall of text but here it goes
I live in a house separated into 2 flats I'm on the first floor the other tenant lives on ground floor, i had a major problem last week in terms of a major flood from my toilet caused by the ballvalve sheared off causing mains pressured water to flood the bathroom, naturally the water can only go to one place and that is downstairs, i managed to cut the water off and call my landlords plumber out to fix the problem was done in a few hours.
Here is where it gets awkward the woman downstairs is deaf making communication problematic i went down to her flat to check out the damage apart from water on the kitchen floor and mains tripping no major damage i explained to her that the problem has been fixed she just needs to wait for it to dry in a few hours and toggle the switch for power to those appliances again and i even offered to help clean but she declined this, so i went back up and thought nothing of it.
I obviously emailed the landlord and explained he said he will cover all costs and just needs to wait til the water dries to fully determine the damage and he advises he will cover all damage costs to downstairs, i was largely unaffected.
Next morning at 6am i had her buzz my frontdoor for aproximatly 15 mins this naturally made me really ****ed off and i refused to answer the door she had shoved a note under the door saying ''your water has made my roof brown you must by me white paint'' i put a note under her door after i got in from work and i explained my landlord will contact her landlord that owns the bottom half and is responsible for her as a tenant and all damage and costs will be covered by my landlord.
few days later i've just received another note under my door saying ‘’Hello, I have complained because my hot bath or shower is not working since the water from your toilet broke, so you have to be responsible’’
I was quite shocked about the manner of the letter but i am unsure what i can do as i have no plumbing knowledge at all and i cant exactly afford to cover costs off my own back for someone to fix whatever is wrong, and not only that my landlord has said he will cover all costs anyway.
I am trying to be understanding about her situation but she is making it extremely difficult i have no idea if her landlord has contact her yet or anything,
What would you guys do in my shoes?
I will try and avoid a wall of text but here it goes
I live in a house separated into 2 flats I'm on the first floor the other tenant lives on ground floor, i had a major problem last week in terms of a major flood from my toilet caused by the ballvalve sheared off causing mains pressured water to flood the bathroom, naturally the water can only go to one place and that is downstairs, i managed to cut the water off and call my landlords plumber out to fix the problem was done in a few hours.
Here is where it gets awkward the woman downstairs is deaf making communication problematic i went down to her flat to check out the damage apart from water on the kitchen floor and mains tripping no major damage i explained to her that the problem has been fixed she just needs to wait for it to dry in a few hours and toggle the switch for power to those appliances again and i even offered to help clean but she declined this, so i went back up and thought nothing of it.
I obviously emailed the landlord and explained he said he will cover all costs and just needs to wait til the water dries to fully determine the damage and he advises he will cover all damage costs to downstairs, i was largely unaffected.
Next morning at 6am i had her buzz my frontdoor for aproximatly 15 mins this naturally made me really ****ed off and i refused to answer the door she had shoved a note under the door saying ''your water has made my roof brown you must by me white paint'' i put a note under her door after i got in from work and i explained my landlord will contact her landlord that owns the bottom half and is responsible for her as a tenant and all damage and costs will be covered by my landlord.
few days later i've just received another note under my door saying ‘’Hello, I have complained because my hot bath or shower is not working since the water from your toilet broke, so you have to be responsible’’
I was quite shocked about the manner of the letter but i am unsure what i can do as i have no plumbing knowledge at all and i cant exactly afford to cover costs off my own back for someone to fix whatever is wrong, and not only that my landlord has said he will cover all costs anyway.
I am trying to be understanding about her situation but she is making it extremely difficult i have no idea if her landlord has contact her yet or anything,
What would you guys do in my shoes?
