I've just got off the phone with Parcel Farce - Apparently I paid my customs charges too soon!
I was told that I can pay the customs charges as soon as the item is showing in the local depot. On the morning of the 19th, the status of the parcel showed as:
18-01-2013 22:29 - Received at delivery depot
so, at 9:18 I paid the fees... and waited for a confirmation email. Email arrived shortly afterwards confirming delivery for 22nd.
Fast forward to 21st the package status changed AGAIN:
21-01-2013 12:54 - Awaiting payment of charges
A quick telephone call this morning and all becomes clear - the payment charges have not been associated with the parcel until the status is changed to Awaiting payment of charges. Customer services have said that they will contact the local depot, and get the parcel cleared for delivery on the 23rd... Sheesh!
Next time I'm going to let the blighters fail to deliver and then go and pick it up - I'd have had it by now!
I was told that I can pay the customs charges as soon as the item is showing in the local depot. On the morning of the 19th, the status of the parcel showed as:
18-01-2013 22:29 - Received at delivery depot
so, at 9:18 I paid the fees... and waited for a confirmation email. Email arrived shortly afterwards confirming delivery for 22nd.
Fast forward to 21st the package status changed AGAIN:
21-01-2013 12:54 - Awaiting payment of charges
A quick telephone call this morning and all becomes clear - the payment charges have not been associated with the parcel until the status is changed to Awaiting payment of charges. Customer services have said that they will contact the local depot, and get the parcel cleared for delivery on the 23rd... Sheesh!
Next time I'm going to let the blighters fail to deliver and then go and pick it up - I'd have had it by now!