I've actually used them before successfully, they have some right bargains, I'd probably use them again too. Its the same with pretty much all etailers really, I don't think anyone escapes a bad experience with at least one of the major players. The problem is that nowdays many of them don't actually stock anything themselves, they get it drop shipped from other suppliers. Nothing wrong with it from a business perspective, just that if complications do arise then it can get a bit messy with all the third parties involved.