more than willing to take that paper weight off your hands for a reasonable value
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Soldato
more than willing to take that paper weight off your hands for a reasonable value
Even just the offer to test it.
How much RAM has your RTX 9090 got in it?
Soldato
No worries buddy
more than willing to take that paper weight off your hands for a reasonable value
Haha well I paid £899 + postage so would only ever be that value at moment
With that I would have got the 6800xt tbh but since was out stock when been trying gave in to get this.
Soldato
litterally the opposite got the cpu... dont got the GPU
Haha so what we share? I will take the weekdays (need for work) you can have the weekends lol. I mean I could get a CPU but ain't paying more than £750 for it as it already ridiculous price at that and having overspent on GPU cause fed up of waiting or missing when I need to get this build done. Tbh I may well end up with a real cheap temp CPU but will feel like such a letdown which why holding out as best as can.
Soldato
There was all sorts available including 6800XT's etc, but nobody outside the US stood a chance due to their "country not available" bug, so it was all an absolute non starter for anyone in Europe.CPU's i think were briefly available from AMD aswell when GPU's released , though i was too busy clicking/refreshing/getting blocked to try and see if it was actually for sale
Does anyone have any idea how frequently new stock usually becomes available?
I've been waiting for a GPU upgrade for a while, and was waiting for the 6900xt, but failed to get through the checkout process on Tuesday (even though I had one in my cart for about an hour).
I was really hoping I could place a back-order, then wait patiently for one to be delivered when it becomes available, even if it takes a couple of months. I don't know why no one is doing this.
Back-order
Surely it makes more business sense to offer back-orders and have happy customers!
I've been waiting for a GPU upgrade for a while, and was waiting for the 6900xt, but failed to get through the checkout process on Tuesday (even though I had one in my cart for about an hour).
I was really hoping I could place a back-order, then wait patiently for one to be delivered when it becomes available, even if it takes a couple of months. I don't know why no one is doing this.
Back-order
- I browse the site add one to my cart
- Checkout, and pay
- Customer waits patiently and gets on with their life
- A few weeks/months pass
- Stock becomes available for customers stock position in back-order queue then gets delivered
- Happy customer
- Race to get to the site at launch time
- Refresh the page like a maniac waiting for the product to show
- Get server errors
- Finally find one add to cart
- More server errors
- Try to get through checkout
- More server errors
- Repeat steps 6-7
- Stock sells out
- Frustrated unhappy customer
- Repeat from step one at next restock time
Surely it makes more business sense to offer back-orders and have happy customers!
Associate
- Joined
- 8 Oct 2020
- Posts
- 225
No because the amount of hassle your customer services team gets from the customers waiting months for their product just is not worth it. Constant calls, emails etc saying where is my product, when are you expecting more in, how many are coming and most of the time the supplier is not getting getting any useful information from the manufacturer!!
Then although not the fault of the supplier it leads to a very poor customer experience as people think oh I waited months for my card from them last time I wont be using them again!! When actually it was a supply problem further up the chain that they had no control over but they have to deal with the angry customers!
Associate
- Joined
- 14 Aug 2017
- Posts
- 1,195
Just got my shipping notification for a 5950x I bought at RRP+£20 on release day. Looks like backlogs are being cleared, but it might be a couple more weeks before retailers start showing stock again.
Soldato
Interesting. Hopefully things start to come through so I can get the build finished up over the xmas break but seems a little too soon unless I get lucky.
Associate
- Joined
- 8 Oct 2020
- Posts
- 225
I'm sorry I have to disagree, putting the customer first should be top priority.
Also, you could easily have customers hassling the customer services team asking: do you have any in stock?; when are you getting some?; I can't buy the product because your website keeps crashing; etc.
Also, if you take a step back and think it through from a customers perspective you can mitigate the hassle from the customer services team.
For example, when an order is placed, you could tell the customer their place in the queue (based on order date time).
You could then perform mail-shots when new stock arrives to inform waiting customers that new stock has arrived and orders up to a certain queue number are currently being fulfilled.
From that the customer can see that things are progressing and how far their order is from being fulfilled.
AMD's website was a sh*tshow
Yes, exactly, and as you can guess that was where my main criticism was coming from about website crashes.
I guess it's the general change to not be able to preorder/backorder that added the frustration.
Associate
- Joined
- 8 Oct 2020
- Posts
- 225
Under normal circumstances with regular deliveries coming in then yes that sounds like a great idea. However the launch of these graphics cards has been a **** show with no stock and no indication from manufacturers when stock will be coming in.
So under your plan you just keep sending out emails to your customer stating that their queue position hasn't moved. So all you have is then angry customers ringing and emailing your customers services team saying where is my stuff, when is is coming in, etc. No problem just wait on your email next week saying that your queue position hasn't moved again. You also add on top those customers who choose to stop waiting and go for refund. Suddenly your accounts team has hundreds of extra refunds to process every day which puts more pressure on them if they don't complete them quickly. Then customer is again ringing up, emailing etc saying where is my refund why haven't I had my money back yet?
Ok, I guess it is a fair point if quantity supplied from manufacturer is orders of magnitude different to demand will likely lead to a lot of overheads processing refunds.
Maybe I'm in the minority that I will happily wait patiently for months without hassling support while stock becomes available.
Associate
- Joined
- 8 Oct 2020
- Posts
- 225
Yeah I would guess the majority of people would not be so patient if they had dropped £500-£1500 on a product and months later had nothing to show for it! Nvidia and AMD to blame but the poor supplier has the angry customers on the end of the phone!