RAJINTEK COMPLAINT

Danny75 · 13 Aug 2015 at 14:39

MichaelAwkward said:
Not really, as said earlier, it does seem that OcUK are as bad any other etailers unless you're an active member of these forums and shout loudly enough... otherwise you just get passed around from customer service rep to customer service rep.

It's unfortunate that it took the shouts this time and I really felt for thebennyboy (like others did) but anyone who can hold their hand up and say they messed up in how they handled it and take immediate measures to implement new procedures as from now on, is a big man/company in my book. However, I respect if you don't agree. I just feel that nobody is perfect and all we can do is admit imperfection and remedy it, when it's realized. I'm not going to bear a grudge on anyone who has the character to do that. It personally does restore my faith and more importantly thebennyboy seems pleased with the latest developments.

RJK's message: http://forums.overclockers.co.uk/showthread.php?t=18686861

thebennyboy · 13 Aug 2015 at 14:44

Ultimately happy that nobody else will have to put in as much effort as i did to keep things moving. Wouldn't want anyone else to experience that.

MichaelAwkward · 13 Aug 2015 at 14:53

Danny75 said:
However, I respect if you don't agree. I just feel that nobody is perfect and all we can do is admit imperfection and remedy it, when it's realized.

I'm just going off what I've seen. There's been a few threads with customers having quite serious problems with products/OcUK customer services and it only ends up getting resolved when an OcUK member of staff who's on the forums gets involved.

I'm just saying that shouldn't be necassary. The staff at OcUK who deal with customers face to face, over the phone or by email should be just as empowered and capable as the OcUK staff that frequent these forums. They shouldn't need to be instructed by rjk or Gibbo or whoever to sort problems out.

Bailey · 13 Aug 2015 at 14:59

thebennyboy said:
I am going into OcUK in person with my motherboard, CPU and RAM so it can be tested tomorrow. I'll keep you guys posted.

I collected the item from him last time free of charge.

I am personally going to test the whole system for Ben whilst he waits in the shop as he has asked if he can come up.

Bailey

MeatLoaf · 13 Aug 2015 at 19:02

thebennyboy said:
Ultimately happy that nobody else will have to put in as much effort as i did to keep things moving. Wouldn't want anyone else to experience that.

You'll like the shop lots to spend money on

If youre going in person you may as well take your GFX and PSU as well to cover any eventuality

sopran2 · 13 Aug 2015 at 21:04

edwarhys said:
Will do that in the morning got to get up at half 6
Thanks for help guys.. This is my first ever problem I have had, should have gone for corsair and spent more

I tried to use Corsair... Fail Fail and FAIL..... in year time one h80, one h100 and two h100i - DEAD. One was replaced in warranty, died after 3 weeks. One of them used just a week is still in lying around somewhere in my house. Took it out of my Wifes pc and built custom loop not to waiting when it will die again... Their pumps are rubbish. Luckily i use custom loops in my own PC's. AIO's i used in family member PC's - they were sad.

BTW little Zalman CNPS20LQ rebranded thing still runs nonstop in my daughters PC for 3 years - always ON
Corsair - FAIL!!

edwarhys · 14 Aug 2015 at 10:37

i'm coming up to the shop for the first time at the end of September as that is when i pass my test

thebennyboy · 14 Aug 2015 at 13:02

Just come out from the shop with a brand new Z97 MPower Max AC, two nvidia promotional games, OcUK mug and an OcUK mouse mat.

Very pleased. Met James Bailey too, top bloke. Very happy indeed.

Lustral · 14 Aug 2015 at 13:18

thebennyboy said:
Just come out from the shop with a brand new Z97 MPower Max AC, two nvidia promotional games, OcUK mug and an OcUK mouse mat.

Very pleased. Met James Bailey too, top bloke. Very happy indeed.

Result ! Make sure you don't get it 'wet' transporting it home

chippy08 · 14 Aug 2015 at 13:19

Glad your sorted now well done to overclokers for sorting you out in the end.

rjk · 14 Aug 2015 at 13:27

glad to hear you're sorted now.

fastboy · 14 Aug 2015 at 14:02

top result and well done ocuk

what was the outcome on your old mb then?

Danny75 · 14 Aug 2015 at 14:02

thebennyboy said:
Very pleased. Met James Bailey too, top bloke. Very happy indeed.

Brilliant.

And the mobo ain't bad either.

edwarhys · 14 Aug 2015 at 14:45

Lustral said:
Result ! Make sure you don't get it 'wet' transporting it home

hahaha

Bailey · 14 Aug 2015 at 15:03

thebennyboy said:
Just come out from the shop with a brand new Z97 MPower Max AC, two nvidia promotional games, OcUK mug and an OcUK mouse mat.

Very pleased. Met James Bailey too, top bloke. Very happy indeed.

Glad you are happy.

Rajintek have agreed to credit the motherboard you had so great work form all parties involved

Bailey

mushtafa · 14 Aug 2015 at 16:15

Glad this came to happy ending!

How would this work with old hardware that's not available now? For example, my X58 mobo?

~Mike~ · 14 Aug 2015 at 17:12

So pleased this has finally been sorted for you benny.

Shame it took so long but good on ocuk & Bailey in the end.

rjk · 14 Aug 2015 at 17:17

mushtafa said:
Glad this came to happy ending!

How would this work with old hardware that's not available now? For example, my X58 mobo?

we could only replace to the current market value or something similar.

tough call really. im sure bailey could answer better than me,

thebennyboy · 15 Aug 2015 at 17:45

The Mpower Z97 that i had was EOL so couldn't be replaced, Mpower MAX AC was the only version of that board available. Chuffed to bits though, it's a great board.

Danny75 · 15 Aug 2015 at 18:16

thebennyboy said:
The Mpower Z97 that i had was EOL so couldn't be replaced, Mpower MAX AC was the only version of that board available. Chuffed to bits though, it's a great board.

I have the Z87 MPower Max myself.