RAJINTEK COMPLAINT

rjk · 13 Aug 2015 at 10:28

Hi

I am aware of this thread, give me a few hours to see what I can do.

Bailey · 13 Aug 2015 at 10:37

I have updated RJK to whats gone on.

Bailey · 13 Aug 2015 at 11:26

I have been in contact with Rajintek on the phone and they have advised to send back the CPU, Mobo and RAM for further testing.

Bailey

Twirlywoos · 13 Aug 2015 at 12:17

thebennyboy said:
Have now sent OcUK and Raijintek a very strongly worded email as a last ditch attempt to get reimbursement for the damaged board. CAB advised me that my best course of action would be to initiate small claims proceedings, the adviser said at the point that the defendant receives the confirmation of court proceedings they would usually pay in full before it goes to court. Should this final letter fail to produce anything, i will be initiating small claims proceedings against OcUK.

I made a what I perceived to be a fair comment about avoiding these coolers and their potential disastrous consequences in the Youtube giveaway thread ran by OCUK a while ago. My comment was deleted but hopefully people will take note of this thread and see what poor QC their coolers have. I hope works out for you op, but do they not use non conductive solutions in their coolers?

However like everything things can become faulty and that is where customer service should shine through, let's hope that "Rain"tek get the issues resolved.

fastboy · 13 Aug 2015 at 12:28

hopefully its all non-conductive water under the bridge now

tezza1982 · 13 Aug 2015 at 12:30

Just read through this whole thread, Im not really surprised how Raijintec have been but really shocked at how bad OCUK have been here, really sorry for you guys having to deal with this. Really OCUK I expected better..

Bailey · 13 Aug 2015 at 12:43

tezza1982 said:
Just read through this whole thread, Im not really surprised how Raijintec have been but really shocked at how bad OCUK have been here, really sorry for you guys having to deal with this. Really OCUK I expected better..

I got his item back, arranged a collection (even though he didnt purchase it though us)

tested the board and even benched it and it was working fine

Informed every step of the way of how it was going so I cant see what more I could have done to assist and help.

Here is an extract from the C/S forum after I had helped him

Upon receiving the board back there seems like there may be an issue possibly with something else in the system.

And again I am going to test it as a whole (CPU, MOBO and RAM)

I do everything within my power to help all you guys

Bailey

Nickolp1974 · 13 Aug 2015 at 12:47

Twirlywoos said:
I made a what I perceived to be a fair comment about avoiding these coolers and their potential disastrous consequences in the Youtube giveaway thread ran by OCUK a while ago. My comment was deleted but hopefully people will take note of this thread and see what poor QC their coolers have. I hope works out for you op, but do they not use non conductive solutions in their coolers?

However like everything things can become faulty and that is where customer service should shine through, let's hope that "Rain"tek get the issues resolved.

I should imagine its non conductive once dry, at the time of wetness that could be a different story.

To be fair to OCUK it looks like there trying and i wouldn't expect anything less fron the #1 etailer, we dont know what business relationship/terms they have with Raijintek but i'm sure if Raij dont improve there quality then they may not get stocked in the future so its down to them to rectify this.

Edit: now thats interesting, good work Bailey/ocuk.
@ Ben what cooler did you use to test?? Did you possibly over tighten??

edwarhys · 13 Aug 2015 at 12:52

Bailey helped me

My Motherboard and Graphics Card was tested by Bailey.

GPU was dead and Raijintek replaced it via OCuk
Motherboard was reported by Bailey as working and it is still

Rebuilt my PC last night and it has been running fine.

Might stick with Air cooling though in the future

rjk · 13 Aug 2015 at 12:59

http://forums.overclockers.co.uk/showthread.php?p=28434774#post28434774

rjk · 13 Aug 2015 at 13:03

Twirlywoos said:
I made a what I perceived to be a fair comment about avoiding these coolers and their potential disastrous consequences in the Youtube giveaway thread ran by OCUK a while ago.

It was fair but we have been working on a solution so it was removed so we could act on it. competition threads arent the place to discuss product failures.

Twirlywoos said:
My comment was deleted but hopefully people will take note of this thread and see what poor QC their coolers have.

their coolers are amongst the lowest in terms of failure rate of all AIO coolers.

Twirlywoos said:
I hope works out for you op, but do they not use non conductive solutions in their coolers?

Any coolant is conductive as soon as it is put in a loop. no standard coolant is not 100% non conductive.

Twirlywoos said:
However like everything things can become faulty and that is where customer service should shine through, let's hope that "Rain"tek get the issues resolved.

see my previous post.

thebennyboy · 13 Aug 2015 at 13:18

Very glad with the response. It may actually be cheaper for me to get the train to stoke than the shipping costs of the mobo, gpu and RAM.

Unicorn · 13 Aug 2015 at 13:29

Hope u get it sorted guys, saw the main thread and came for a read. Seems Ocuk are working on it now odd how it worked on bench but not in your case. U didn't overtighten anything did you or short anything to ground by accident?

edwarhys · 13 Aug 2015 at 13:47

rjk said:
http://forums.overclockers.co.uk/showthread.php?p=28434774#post28434774

Thanks

i don't hate on Raijintek or put this against them , just at the time i was upset, disappointed in trying an AIO water cooler for the first time,

thebennyboy · 13 Aug 2015 at 13:50

Unicorn said:
Hope u get it sorted guys, saw the main thread and came for a read. Seems Ocuk are working on it now odd how it worked on bench but not in your case. U didn't overtighten anything did you or short anything to ground by accident?

Pretty sure nothing could have been over tightened, tried testing it outside of a case on a cardboard base. I used the Intel stock cooler to conduct the tests. ALL of the components used in the board are working fine in my backup board.

Danny75 · 13 Aug 2015 at 13:52

Good stuff 'Clockers. Faith restored.

Uther · 13 Aug 2015 at 13:57

thebennyboy said:
Very glad with the response. It may actually be cheaper for me to get the train to stoke than the shipping costs of the mobo, gpu and RAM.

I would ask for it to be collected at their expense.

MichaelAwkward · 13 Aug 2015 at 14:21

Danny75 said:
Good stuff 'Clockers. Faith restored.

Not really, as said earlier, it does seem that OcUK are as bad any other etailers unless you're an active member of these forums and shout loudly enough... otherwise you just get passed around from customer service rep to customer service rep like anywhere else.

thebennyboy · 13 Aug 2015 at 14:32

I am going into OcUK in person with my motherboard, CPU and RAM so it can be tested tomorrow. I'll keep you guys posted.

rjk · 13 Aug 2015 at 14:32

Uther said:
I would ask for it to be collected at their expense.

we can do that

MichaelAwkward said:
Not really, as said earlier, it does seem that OcUK are as bad any other etailers unless you're an active member of these forums and shout loudly enough... otherwise you just get passed around from customer service rep to customer service rep like anywhere else.

come off it.

I have been well aware of this since the moment we got the RMA details through. We sort out any customers with problems, it takes a while to implement terms like I have outlined in the other thread. It isnt an overnight thing.