Your talking out your rear end.
1) Communication has been 2nd to none with Gibbo posting updates of what stock is due in and when. He's also posted in updates not just on the whole backlog but by individual SKU's and maintained a convoluted custom queue for 9 months for 1000s of people so they can track their position.
2) OCUK have generously upgraded for free some people's back orders to higher end SKU's to help clear down the queue.
3) 3080's were never in the voucher system
4) You say you would consider switching to another card and paying the difference. Well then go right ahead there are 6700XT's and 6900XT's available to buy so call the main number and tell the sales agent which card you want and cancel your pre order.
Hello Freddie - you seem quite angry that someone may have a different opinion than your own. You appear to be an active forum member, so as the communication has been via your preferred medium, you likely have not seen an issue. To clarify my point:
1) The information provided is good, I have not claimed otherwise. My point is that checking the forums regularly is not a normal way to get updates for an online purchase, email is. The weekly queue position update is great, and I am by no means saying that every forum update should be pushed to email, but certainly things like a recommendation to cancel should be. Effective communication is the responsibility of the person talking, not the audience.
2) Again, I am not sure where I said this was not the case. This is fantastic, it was good, and not something that I criticised.
3) My mistake then. The issue is back to point 1 though, communication. I checked the forum and saw mention of a voucher system and couldn't verify what was being done or not as it was in the member's forum.
4) I'll take a look now, I wasn't aware that these cards were available to buy as it was not communicated to me as someone with a preorder in a potential route forward.
1. Thank you.
2. We have upgraded several hundred orders now, it loses us money but we make money elsewhere, balancing act, if we can get orders out, even with losses we do so as for us the priority is shipping a customers order.
3. Correct, we did three voucher deals to date, two private and one public, the latter failed miserably because as predicted the voucher code was leaked onto chat rooms etc and the majority attempting to buy were doing so to scalp, alarmingly several were forum members, we manage to catch several and cancel their orders, which subsequently resulted in their eBay post been pulled.
4. The best method would be people buy the card they see in stock whether it be OcUK or a competitor and then request a cancellation via the online form because the phone lines, webnote system are still busier than ever.
@Gibbo - The information you have provided and the actions you have taken to try and minimise the issues that are completely out of your control has been brilliant. The main point I am making is that checking for new forum posts vs even an email update to pre-orders every month or so makes it difficult to understand what options are available, or suggested actions someone with a pre-order should take (e.g. cancelling).
My frustration with the voucher system was, it seems, completely down to my misunderstanding of what was done. This misunderstanding was due to only finding out about it via a forum thread.
I would hope that the majority of people who have pre-orders are aware that supply issues are completely out of OCUK control and that you are actually going above and beyond to try to make right of the situation. While there are some points I think could be improved with how information is communicated, that does not change the fact that your response to the situation has been fantastic and something that should be proactively communicated to all those with pre-orders to ensure they are aware of how fantastic OCUK are being.
Thank you for all your work, as I can only empathise with what a pain in the backside it must continue to be for all involved.
