Refusing Package at Door?

Hades · 9 Nov 2014 at 18:43

MOOGLEYS said:
I was talking to him about it when he lost his keys...

If delivery drivers are careless with their own keys then it's no wonder our parcels never arrive

One · 10 Nov 2014 at 09:34

Okay, they have ****ed up. They're trying to deliver it to me again today. Will most likely deliver it to a neighbour and now I'm going to have to go out of my way to return it. Excellent thanks Asda. I've already signed to refuse it once FFS!

FortuitousFluke · 10 Nov 2014 at 09:49

mtj111 said:
I've done it plenty of times before for varying reasons. Just say "Hi mate I need that returned to the sender". It's not like you're actually saying I REFUSE THAT PACKAGE!...

Although.....

STEP BACK VILE DPD DRIVER!
This package is days, I SAY DAYS LATE!
Remove thyself from mine property before I accost you physically!
I am a freeman of the land and if I am not heeded I shall unleash my hounds upon your person!

Must try this next time Royal Mail try to drop off a package for next door.

horrorwood · 10 Nov 2014 at 12:08

MOOGLEYS said:
DPD drivers are paid a salary, the chap that delivers to me says they get a bonus which they can exchange for vouchers.

I was talking to him about it when he lost his keys...

Not all of them are on salary.

horrorwood · 10 Nov 2014 at 12:09

One said:
Okay, they have ****ed up. They're trying to deliver it to me again today. Will most likely deliver it to a neighbour and now I'm going to have to go out of my way to return it. Excellent thanks Asda. I've already signed to refuse it once FFS!

Asda will get a notification that it has been refused, they probably told DPD to redeliver it... Nice!

One · 10 Nov 2014 at 12:12

I honestly think they've been trying to make this cancellation as difficult as possible so I just give in and buy it. I've had really difficult advisors on the phone and they've not made it straight forward or given me any confidence that they're actually going to cancel the order.

Nismo · 10 Nov 2014 at 12:20

Jesus, as a follow on from your other thread you really are paranoid and overly worry about stuff :/

RoboCod · 10 Nov 2014 at 12:25

Neo always doubted the real world though. He knew there was something fundamentally wrong and something more sinister lay beneath it all.

One · 11 Nov 2014 at 08:05

So they're trying to deliver it to me yet again! Wtf is wrong with these people!!!

Cosimo · 11 Nov 2014 at 08:17

One said:
So they're trying to deliver it to me yet again! Wtf is wrong with these people!!!

They've marked your card.

Gaygle · 11 Nov 2014 at 12:00

One said:
So they're trying to deliver it to me yet again! Wtf is wrong with these people!!!

This is exactly what happened with me a few years back with Amazon.

I rejected the parcel 3 times and instructed it to be returned to sender and eventually they delivered it next door whilst I was out. I then emailed Amazon to come and pick it up, which they didn't reply to the first time, so I emailed again and they said they'd pick it up. They never showed up.

I kept it for a few months and then disposed of it.

Xire · 11 Nov 2014 at 12:35

Just accept the XBOX one (assuming thats what it is) and return it to ASDA in store?

Or has someone already said this.

One · 11 Nov 2014 at 13:13

Xire said:
Just accept the XBOX one (assuming thats what it is) and return it to ASDA in store?

Or has someone already said this.

A person in my house kindly refused the parcel for me. Apparently the driver simply walked up to the door and took a picture and started to walk away, not even an attempt to push the door bell. I expect that sort of service from yodel but not from dpd, it's so disappointing. They had to open the door asap and shout for them to come back!

Anyway I'm going to phone asda at lunch and tell them I've rejected the parcel and they should now cancel my order. If it doesn't work then I will be forced to go many miles out of my way to return it to a store.

I simply shouldn't have to do that though.

mtj111 · 11 Nov 2014 at 19:23

One said:
Apparently the driver simply walked up to the door and took a picture and started to walk away, not even an attempt to push the door bell.

Wow, that's sounds very dodgy. DPD are normally very professional and their tracking service is fantastic.

Gaygle · 11 Nov 2014 at 19:41

One said:
Anyway I'm going to phone asda at lunch and tell them I've rejected the parcel and they should now cancel my order. If it doesn't work then I will be forced to go many miles out of my way to return it to a store.

I simply shouldn't have to do that though.

You should not have to go out of your way to return it. Call up ASDA and tell them that next time it appears at the door you will accept it and then they have X days to pick it up. If they fail to pick it up after this amount of time you will charge them a holding fee of £5 per day for 14 days and after that you will dispose of it.

It's their screw up, you shouldn't be forced to use your fuel up returning an item to their store because they A) can't deliver next day as promised B) understand that when you REJECT a parcel it goes back to sender.

horrorwood · 11 Nov 2014 at 19:51

Gaygle said:
Call up ASDA and tell them that next time it appears at the door you will accept it and then they have X days to pick it up. If they fail to pick it up after this amount of time you will charge them a holding fee of £5 per day for 14 days and after that you will dispose of it.

Which law does that come under?

One · 11 Nov 2014 at 20:01

Turns out the guy actually just left it at the door and walked off again. Person in my house caught them just in time to say it needed to be returned. When asked if he pushed the doorbell he said 'I saw you were in so didn't bother'. That means he would have signed for it on my behalf and left a £350 package on the doorstep ready for the first person that sees it to nick it. Pretty outrageous. Also he never asked for a signature to mark the parcel as rejected which means he forged the signature when he got back into his van.

I feel like I should make a complaint, I wonder how many parcels have been stolen due to his methods! Should I complain to DPD?

Anyway, I phoned up after it showed on the DPD website as being refused and Asda seem to have put a refund in motion (finally!) and I also complained about the amount of calls I've had to make (which weren't free on my mobile) so they gave me £15 voucher good will gesture which I can use for a game to play on the ps4 that they failed to sell to me.

I'd like to hope someone at Asda reviews this case and tries to figure out what the hell went wrong at the warehouse but I doubt anything will happen at all. Never mind!

horrorwood · 11 Nov 2014 at 20:12

Honestly this actually sounds unbelievable? Especially as it would be the same driver each day, he would know that you do not want the parcel? :S

One · 11 Nov 2014 at 20:42

I missed it yesterday (he didn't push the doorbell!!!). The day I refused it was Sunday so presumably a different driver?

Gaygle · 12 Nov 2014 at 21:57

horrorwood said:
Which law does that come under?

No law, it's an empty threat.

But if you have made reasonable attempts to get the item returned and the company are too inept to so, what does it leave? You can tell the company that can come and collect the item on day X, Y and Z, and if they fail to do so, you can't put your life on hold waiting for some delivery driver who may or may not turn up to take the parcel. As long as you have made reasonable attempts to return the item and there is no dishonesty in what you are doing you would be fine. I would suggest that alerting the company to the mistake and rejecting the parcel 3 times to try and get it returned to them would go a long way to show you had honest intentions all along. Let's face it, if he was dishonest, he would have accepted the parcel on the first occasion and never mentioned it to the company in the hope he could keep it.