Remote support software

[Delvis]

To be fair team viewer isn't free for businesses either.

Correct, hence why were not using it.

 

[Deleted member 77746]

Correct, hence why were not using it.

I would put a spreadsheet up of the costings per machine if I was researching business remote support. This is usually the business model pricing for most but on the odd occasion you might get site pricing as well. Most systems just require a client installed and then they controlled from a control panel.

 

[nightmare99]

Splashtop SOS or Splashtop Business.

 

[Repta]

Use ISL online at work now as apparently teamviewer upped their prices significantly. In my opinion it is one to avoid, quality is poor and a lot more input lag than teamviewer

 

[Robert T.]

Not free, but we use Beyond Trust (previously known as Bomgar). Paid, but for enterprise is quite good

 

[Delvis]

My issue is I'd rather avoid a client, as we have SCCM bit this is purely because of COVID and people using their own kit.

 

[Zefan]

I just use Quick Assist these days given its built in to Windows 10.

Any reason why this was ignored?

 

[Delvis]

Any reason why this was ignored?

I believe I responded somewhere....yeah it works great, but only if the user has it installed already

Teams works also, but crap if you need to install something with elevated permissions

 

[Deleted member 77746]

Any reason why this was ignored?

I didn’t even know this existed! Waaaaaa I’ll have to check it out.

 

[Zefan]

I believe I responded somewhere....yeah it works great, but only if the user has it installed already

Teams works also, but crap if you need to install something with elevated permissions

I might be misunderstanding this, but are you after software which allows you to elevate permissions on a remote machine... Without having previously installed software on that machine? Sounds like malware to me, outside of a Microsoft product such as SCCM as you've outlined.

 

[Deleted member 77746]

I believe I responded somewhere....yeah it works great, but only if the user has it installed already

It looks like it's built in. I never installed it so must have been through an update of some sort.

 

[Delvis]

It looks like it's built in. I never installed it so must have been through an update of some sort.

It is but not every OS has it, or it's been stripped at some point historically. No idea if it's in Windows 7 either

 

[Deleted member 77746]

It is but not every OS has it, or it's been stripped at some point historically. No idea if it's in Windows 7 either

oh I don't care about old operating systems. I don't support anyone under 10.

 

[bledd]

I just use Quick Assist these days given its built in to Windows 10.

Yup just press CTRL + Winkey + Q, get remote user to do the same, then give the remote user your code. Simple

 

[Deleted member 77746]

Yup just press CTRL + Winkey + Q, get remote user to do the same, then give the remote user your code. Simple

Good luck getting the user to know what a winkey is lol

 

[darael]

I just use Quick Assist these days given its built in to Windows 10.

Nice, never knew this existed. Shame it needs a Microsoft account to be able to use it though.

 

[Deleted member 77746]

Nice, never knew this existed. Shame it needs a Microsoft account to be able to use it though.

only the person sending the code.

 

[bledd]

Good luck getting the user to know what a winkey is lol

Even our 'more challenging' users know what it is, or 'next to ctrl'

 

[Deleted member 77746]

Even our 'more challenging' users know what it is, or 'next to ctrl'

I can safely say there's probably millions who don't lol