Remote support software

Delvis · 9 Jan 2021 at 09:14

Bouton Aide said:
To be fair team viewer isn't free for businesses either.

Correct, hence why were not using it.

Deleted member 77746 · 9 Jan 2021 at 09:16

Delvis said:
Correct, hence why were not using it.

I would put a spreadsheet up of the costings per machine if I was researching business remote support. This is usually the business model pricing for most but on the odd occasion you might get site pricing as well. Most systems just require a client installed and then they controlled from a control panel.

nightmare99 · 9 Jan 2021 at 13:04

Splashtop SOS or Splashtop Business.

Repta · 9 Jan 2021 at 13:31

Use ISL online at work now as apparently teamviewer upped their prices significantly. In my opinion it is one to avoid, quality is poor and a lot more input lag than teamviewer

Robert T. · 9 Jan 2021 at 13:57

Not free, but we use Beyond Trust (previously known as Bomgar). Paid, but for enterprise is quite good

Delvis · 9 Jan 2021 at 19:37

My issue is I'd rather avoid a client, as we have SCCM bit this is purely because of COVID and people using their own kit.

Zefan · 9 Jan 2021 at 19:43

andshrew said:
I just use Quick Assist these days given its built in to Windows 10.

Any reason why this was ignored?

Delvis · 9 Jan 2021 at 19:46

Zefan said:
Any reason why this was ignored?

I believe I responded somewhere....yeah it works great, but only if the user has it installed already

Teams works also, but crap if you need to install something with elevated permissions

Deleted member 77746 · 9 Jan 2021 at 19:59

Zefan said:
Any reason why this was ignored?

I didn’t even know this existed! Waaaaaa I’ll have to check it out.

Zefan · 9 Jan 2021 at 20:14

Delvis said:
I believe I responded somewhere....yeah it works great, but only if the user has it installed already

Teams works also, but crap if you need to install something with elevated permissions

I might be misunderstanding this, but are you after software which allows you to elevate permissions on a remote machine... Without having previously installed software on that machine? Sounds like malware to me, outside of a Microsoft product such as SCCM as you've outlined.

Deleted member 77746 · 9 Jan 2021 at 20:25

Delvis said:
I believe I responded somewhere....yeah it works great, but only if the user has it installed already

It looks like it's built in. I never installed it so must have been through an update of some sort.

Delvis · 9 Jan 2021 at 20:28

Bouton Aide said:
It looks like it's built in. I never installed it so must have been through an update of some sort.

It is but not every OS has it, or it's been stripped at some point historically. No idea if it's in Windows 7 either

Deleted member 77746 · 9 Jan 2021 at 20:34

Delvis said:
It is but not every OS has it, or it's been stripped at some point historically. No idea if it's in Windows 7 either

oh I don't care about old operating systems. I don't support anyone under 10.

bledd · 9 Jan 2021 at 22:35

andshrew said:
I just use Quick Assist these days given its built in to Windows 10.

Yup just press CTRL + Winkey + Q, get remote user to do the same, then give the remote user your code. Simple

Deleted member 77746 · 9 Jan 2021 at 22:39

bledd said:
Yup just press CTRL + Winkey + Q, get remote user to do the same, then give the remote user your code. Simple

Good luck getting the user to know what a winkey is lol

darael · 9 Jan 2021 at 23:14

andshrew said:
I just use Quick Assist these days given its built in to Windows 10.

Nice, never knew this existed. Shame it needs a Microsoft account to be able to use it though.

Deleted member 77746 · 9 Jan 2021 at 23:20

darael said:
Nice, never knew this existed. Shame it needs a Microsoft account to be able to use it though.

only the person sending the code.

bledd · 10 Jan 2021 at 10:29

Bouton Aide said:
Good luck getting the user to know what a winkey is lol

Even our 'more challenging' users know what it is, or 'next to ctrl'

Deleted member 77746 · 10 Jan 2021 at 10:42

bledd said:
Even our 'more challenging' users know what it is, or 'next to ctrl'

I can safely say there's probably millions who don't lol