returning a router to shop

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Soldato
Joined
21 Nov 2004
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13,559
Location
Wishaw
recently bought a nice netgear router from the *oi competitor!*,



paid 50 pounds for a netgear wpn824 as advertised on their website,


anyways got the product home to notice that my receipt and a sticker on the bottom of the box which i had not noticed identify the product as preowned (which i didnt mind)

now after 2 hours on the phone to netgear technical it appears i have a fault with the product.

anyone know my rights in regards to returning this for either replacement or refund,

the website advertising for the product did not indicate it was pre-owned i paid the full price as per the website price for the router so feel a bit peeved that more than likely its been faulty then returned then sold on to me at full whack

where do i stand ocuk and what are the legalities?
 
If you go back stating you were not informed it was pre owned you can get a refund, if you go back as faulty they don't have to give you a refund, they could be an arse. Just take it back and say you plugged it in then saw it was preowned, and you want (whatever).
 
well what an interesting trip to oops competitor(nasty *oi competitor!* place)

Upon entering the fine and shiny *oi competitor!* shop (glasgow finnieston branch) I approached the worlds most unhelpful unknowledgable person "DONNA" after explaining that my poor netgear router was faulty and i required a replacement
i was informed that ooh this is preowned we dont change them,
I proceded to advise her of my rights under the sale of goods act and explained that this fine netgear product was not indeed fit for sale and as such i was requesting a replacement or refund, to which i was grudgingly told to go get another one off the shelf and she would put it through.
So off i trotted to find that all the wpn 824 routers for sale are indeed pre-owned and have the sticker placed on the "bottom" of the box (perhaps they hope that all customers will be as foolish as i and not notice,
So my replacement is being processed and she informs me that the price has wend up so i will have to pay the extra 10 pounds difference, i baulk and advise her that this would be most illegal of her company to do this. and i enquire if i can keep the free usb adaptor (wireless dongle) that came with the other modem )

Donna then afixes me with the gaze of death and says this box doesnt have it on the sleeve so no, so after much humming and hawing i go back to the shelf locate the oonly remaining netgear router(wpn824) with the free usb sticker on the front and return to the desk.imagine my horror when i am told that this model identical to mine(i retuend a wpn824) whilst still being pre-owned is actually 90 pounds and i have to pay the dirrefence, i enquire as to how 2 identical routers can have a 40 pounds price difference same model both pre-owned (btw pc world website lists them now at 59.99 to which i am told " ah this is the i model it has extra bandwidth" i explain that if i do not recieve 50 pounds in my hand within the next 2 minutes i will be phoning trading standards and a tabloid newspaper. quickly handed 50 pounds and ushered out the store.

popped 5 minutes down the road to the local computer place,
bought a tplink generic chinese router for a mere 22 pounds plugged it in and up pops a router confid screen identical to the netgear one, as far as i can tell its a netgear clone. working perfect and posting from it now :)

moral of the story *oi competitor!* deserve to die :)
 
sormicoft said:
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i had simmlar problem with *oi competitor!* with a new soundcard and they would not give me cash back regardless, i sent my bird in and she came out with cash

moto of the story, a woman will get u what u want from there buy shouting and making a scene
 
gumbald said:
Can't believe they wanted to charge you the difference too for an identical replacement!
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aah but it was the I model and had extra bandwidth :)

stupid woman

i feel a e-mail or phone call of complaint coming on here
 
They're just like your generic retail park mass sellers, the people there really don't give a flying ****. Buying online from reputable stores when you know exactly what you want it always, always better. Some local stores are run by cowboys, like round here.
 
And to think I considered going to purple shirt land the other day to buy a new PSU.

I doubt I'd still be alive if I did :eek:!

Tards TBH. I just can't believe people still buy from them, it really makes no sense to me.
 
danza said:
Tards TBH. I just can't believe people still buy from them, it really makes no sense to me.
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Exactly, and in a way, it's insulting OcUK by classing them as a competitor!

I only ever use them when I *NEED* something right here right now! (on saturday I realized I needed a 3 metre VGA cable for the sunday) -and thats not competing with a product/service that OcUK could provide!
 
I've had an exact opposite experience with them, which was odd! bought a skype wireless phone and it was pre-owned so was about 2/3 normal price. Got it home and loads of stuff was missing from box etc so took it back. not only did I get it exchanged no hassle, i managed to pick up a non-preowned (ie new), accidentally and they never noticed! :D

I was going in ready for a fight, like normal.
 
I go to them and see how much i can wind up the staff... I had a friend who used to be store manager and he always used to give me grief about it... He also knew about 1/10 that i did about PC hardware back then... Gimps the lot of them... Spotty ones are the best... You get 50 points for winding them up... :D
 
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