RMA Offering of B-Grade cards seems wrong

[random_matt]

Please show me where I said you didn't? I was simply clarifying the actual facts on warranty replacements.

Though this does seem to imply you would expect a new replacement.

After a measly 6 months and you have to have a used scratched model? No thanks.

Assumptions are the greatest of all **** ups.

 

[SuperElectric]

3. You may wait, but the outcome is very unlikely to change, as we don't enforce our customers to wait for replacements, our internal processing of items back to our suppliers has also changed, meaning when we have to send items back to repair centres, we can consolidate the shipments, this however takes longer for us to do, how long exactly varies. So generally we make the offers of the B-grade items as its the best option available.

I dont understand this. So, the OPs card could just be sitting in the warehouse, waiting for other KFA2 cards to come in, so that OCUK can save on shipping costs?

 

[dpwrussell]

Which is why the OP should be engaging directly via email replies.

I am awaiting a reply by email. I just reached out here initially because I was concerned about the offer I had received where the details of warranty etc were not made clear. I'm certainly planning to ensure that my personal support case has every important piece of information in writing.

 

[Feek]

I've just removed a number of competitor hints, please remember the rules regarding this.

 

[Bicepo]

I am awaiting a reply by email. I just reached out here initially because I was concerned about the offer I had received where the details of warranty etc were not made clear. I'm certainly planning to ensure that my personal support case has every important piece of information in writing.

If you DM me your ticket ref, I can pick it up for you.

 

[dpwrussell]

If you DM me your ticket ref, I can pick it up for you.

Hi, That would be great, but I do not appear able to send a DM on these forums. Potentially as I'm a new user. Can I get it to you some other way?

 

[gavinh87]

Is the term like for like just referencing the model number of a card?
I'd be ****** if I'd spent £500 more to have an Asus model just to get sent a zotac model in return.

 

[ICDP]

Assumptions are the greatest of all **** ups.

Instead of the snippy pointless comments maybe you should clarify what you mean then. Because I'm reading this as a whine about getting a used replacement

After a measly 6 months and you have to have a used scratched model? No thanks.

 

[Bicepo]

Hi, That would be great, but I do not appear able to send a DM on these forums. Potentially as I'm a new user. Can I get it to you some other way?

Hi, I've sent one to you, so hopefully you can reply to that.

 

[willhub]

I'd be concerned if I had for example a GPU with 5 years warranty, and it went fault 2 years in and I then ended up with 2 years 90 days warranty. That would be very concerning when buying a GPU brand new.

 

[Vertigo]

All of this chatter is making me increasingly glad I bought an FE

 

[Marine-RX179]

All of this chatter is making me increasingly glad I bought an FE

Nvidia would probably only at best offer a new gen card with similar performance but with smaller bus size/less vram or something if the faulty card was discontinued.

 

[KompuKare]

I'd be concerned if I had for example a GPU with 5 years warranty, and it went fault 2 years in and I then ended up with 2 years 90 days warranty. That would be very concerning when buying a GPU brand new.

I think the OCUK have clarified the 90 day part now (you get the remaing warranty).
Some of this seems to be poor communication from OCUK.

Still, as already mentioned if someone bought a 4090 and paid £100s more for a Asus Strix, Gigabyte Waterforce, or MSI Suprim Liquid etc. I imagine they would not be happy with a total budget model. That's hardly like for like, and if I had paid such a premium I would rather take my chances with the AIB warranty process.

But anyway, the returns department should sort out what they write in their email as what was sent and what was clarified is quiet different.

 

[Blackjack Davy]

A lot of daft responses here saying the OP is entitled to a brand new card, no they aren't necessarily. The warranty terms may vary and could state they are entitled to a like for like replacement where possible and that the replacement may be a refurbished item. You are not automatically entitled to a brand new replacement, just a like for like under any warranty. It is just sometimes easier to replace with new stock but why would any rational person assume or demand they are entitled to a brand new replacement for their potentially very used item?

Under UK consumer law it is perfectly legal and acceptable to offer a like for like (ie. used replacement). Read the warranty terms.

No its not my car is 15 years old and knackered I demand a full replacement from the dealer!

 

[subbytna]

Do you need 24 gig for work?
Did you get offered B-Grade replacement?
Accept their offer of 4080 Super with less vRAM and smile

 

[Dreadi]

Yeah, this practice has to stop tbh. The reason a lot of people shop with ocuk is customer service.

Customer service is the sole reason I try and avoid OcUK if possible...

 

[pc-guy]

Don’t take B grade card what so ever.

It comes with 30 day warranty which might as be nothing.

You have 2yr warranty left - ask for cash or like for like replacement for a new product.

 

[Dreadi]

Don’t take B grade card what so ever.

It comes with 30 day warranty which might as be nothing.

You have 2yr warranty left - ask for cash or like for like replacement for a new product.

Trying reading the thread?

 

[Tinek]

Trying reading the thread?

Reading hard! ;( That said, I wonder what happens with Zotac cards, when one has to register it within 30 days of purchase to get 5 years warranty. If it then gets replaced with another Zotac by OCUK directly, that one might not have been registered (very likely), hence warranty is suddenly only 3y and not 5y. I hope OCUK did think about that too.

 

[Tetras]

Reading hard! ;( That said, I wonder what happens with Zotac cards, when one has to register it within 30 days of purchase to get 5 years warranty. If it then gets replaced with another Zotac by OCUK directly, that one might not have been registered (very likely), hence warranty is suddenly only 3y and not 5y. I hope OCUK did think about that too.

In the terms for the registration, Zotac say that the extended warranty period must be handled by them directly, so I would imagine (at a minimum) they would expect paperwork of some kind to prove that a replacement Zotac card was issued by the retailer? If OCUK would accept handling the 3-5 year period of the warranty at their discretion, even if they replaced it with say, an Asus,.. I don't know.