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Reading this FE appears to be the way to go.
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RMA Offering of B-Grade cards seems wrong
- Thread starter dpwrussell
- Start date
Is it though? How does NVIDIA deal with replacements of FE cards? I would assume, like all vendors, one gets refurbished one back, unless not produced anymore then possibly equivalent model and likely refusbished as well.
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Referb FE though not some other brand.
And I'd put a bit more faith in their process vs grabbing a random returned card off the shelf. Someone here bought a b grade a few weeks back and it was doa. I'd imagine factory refurbs have to run a test gauntlet at minimum.
As the OP I thought it important to explain the resolution here.
I agree with various posters and OCUK themselves that new for old doesn't seem fair on the vendor, it was never my intention to demand that.
An advantage of my card going to KFA2 for repair would have been that when returned, I would know the provenance of my card. I know I haven't stressed it through bitcoin mining etc. However, I can see this from OCUKs point of view, being able to issue replacement cards straight away instead of waiting a long time for KFA2 to return it, is a positive customer service step. I accept that sending individual cards to manufacturers may have become cost/time ineffective.
The warranty term of 90 days on B-grade cards only applies when it's purchased directly, not during a replacement like this. My warranty term remains unaffected. I think this is reasonable and OCUK should make this much clearer. Until this was mentioned in this thread by @Feek and confirmed by @Bicepo, I did not know that and clearly neither did almost anyone else.
It was clear that the only offers on the table were this replacement alternative card or to wait for an indeterminate period of time for it to be batch shipped to KFA2, then their processing time. Also, quite possibly it would have resulted in me being sent a B-Grade card anyway if they couldn't repair it.
The combination of a B-grade card of unknown provenance with a short warranty was totally unacceptable, but the B-grade card with my full remaining warranty seemed fair.
The card I received (ASUS TUF OC) was boxed with all accessories, spotless (literally not a spec of dust, it's hard to believe it had ever been used) and covered in the "remove before use" film. If it's been reconditioned I'd be very surprised. Even the display ports show no scratches or any sign of ever having been used. I have stress tested it and it passed with flying colours, so I am happy with this service.
In a bonus, I bought the KFA2 because it was what was available at the time. It's RGB was incredibly garish. The TUF is understated which I much prefer!
Thanks to all who offered advice and to @Bicepo for jumping into my RMA ticket and getting the new card out to me next day.
OCUK: Make the replacement warranty term clearer! Mention it in RMA emails and post it more prominently on your website!
I agree with various posters and OCUK themselves that new for old doesn't seem fair on the vendor, it was never my intention to demand that.
An advantage of my card going to KFA2 for repair would have been that when returned, I would know the provenance of my card. I know I haven't stressed it through bitcoin mining etc. However, I can see this from OCUKs point of view, being able to issue replacement cards straight away instead of waiting a long time for KFA2 to return it, is a positive customer service step. I accept that sending individual cards to manufacturers may have become cost/time ineffective.
The warranty term of 90 days on B-grade cards only applies when it's purchased directly, not during a replacement like this. My warranty term remains unaffected. I think this is reasonable and OCUK should make this much clearer. Until this was mentioned in this thread by @Feek and confirmed by @Bicepo, I did not know that and clearly neither did almost anyone else.
It was clear that the only offers on the table were this replacement alternative card or to wait for an indeterminate period of time for it to be batch shipped to KFA2, then their processing time. Also, quite possibly it would have resulted in me being sent a B-Grade card anyway if they couldn't repair it.
The combination of a B-grade card of unknown provenance with a short warranty was totally unacceptable, but the B-grade card with my full remaining warranty seemed fair.
The card I received (ASUS TUF OC) was boxed with all accessories, spotless (literally not a spec of dust, it's hard to believe it had ever been used) and covered in the "remove before use" film. If it's been reconditioned I'd be very surprised. Even the display ports show no scratches or any sign of ever having been used. I have stress tested it and it passed with flying colours, so I am happy with this service.
In a bonus, I bought the KFA2 because it was what was available at the time. It's RGB was incredibly garish. The TUF is understated which I much prefer!
Thanks to all who offered advice and to @Bicepo for jumping into my RMA ticket and getting the new card out to me next day.
OCUK: Make the replacement warranty term clearer! Mention it in RMA emails and post it more prominently on your website!
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Thanks for updating the thread as the last time I had to RMA anything was a Western Digital harddrive years ago and it was so simple as the serial number of the harddrive would tell you the warranty status and how long left on it on the website and setting up a RMA was very easy. I was worried when recieving the replacement and it was clearly marked as a refurb but it lasted a few more years than the original.
Its proberly changed abit now but it would be great if all PC hardware followed this as it would help with the confusion/bad service surrounding it as seems GPU's can be a nightmare though I always recommend a CPU with a IGPU as one would be limited on gaming on it at least you can use the system if you dont have another GPU to use.
Its proberly changed abit now but it would be great if all PC hardware followed this as it would help with the confusion/bad service surrounding it as seems GPU's can be a nightmare though I always recommend a CPU with a IGPU as one would be limited on gaming on it at least you can use the system if you dont have another GPU to use.
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Soldato
- Joined
- 21 Apr 2007
- Posts
- 2,542
I had to RMA a 4090 FE last year due to a fan bearing issue, it had to be shipped back to Hong Kong via FedEx and they sent me a new one took about 3-4weeks.
Soldato
- Joined
- 6 Feb 2010
- Posts
- 14,582
I guess the problem with the top-end is that the shortage in stock would always make the RMA turnaround time take longer, unlike the mainstream/mid to high range cards that are likely to be easier to offer replacement options