RMA problem. Please please help

Cleeecooo · 13 Jan 2011 at 16:02

Hi, as you may recollect i had a major issue eith my 6970 temps. I finally listened to all of you and rma'd the card. It has been returned nff. My card would easily idle at 80 degrees but ocuk said they couldnt get it over 90. I am aware that there is another thread like tgis but it is a different card so i started a new one. His said it was definitely broken as the cooler was displaced and told me to return it to retailer. What exactly should i do now? I am certain the card is faulty as i tried everything i could and it still overheated badly.

Cleeecooo · 13 Jan 2011 at 16:17

1 degree

Cleeecooo · 13 Jan 2011 at 16:38

Anyone else got any advoce as i am really desperate to resolve this problem

Cleeecooo · 13 Jan 2011 at 18:11

PLEASE. ANYONE?

Cleeecooo · 13 Jan 2011 at 18:44

Yes. They said they tested it and it never got above 90. Is possible that because their test rig is flat that the cooler may have stayed in place? I am going ti test extensively when the card arrives tomorrow in another system. I did this before and got same results. I have no idea what to do now. HIS are complete ***** and they dont provide any contact info. I managed an email and that took 1 week to be replied to

Cleeecooo · 13 Jan 2011 at 18:50

As i said i have already called ocuk and talked to the person who tested it. Will ask on the support forum though

Cleeecooo · 13 Jan 2011 at 18:58

Is there anything in particular that i should mention to ocuk on the support forum?

Cleeecooo · 13 Jan 2011 at 19:20

Do you know whether or not OcUK will possibly just give me a £260 voucher for my card and put me out of my misery?

Cleeecooo · 13 Jan 2011 at 19:42

Jay85 said:
When was the card bought and did you purchase it in shop or online?

Online

Cleeecooo · 13 Jan 2011 at 19:44

MoodyB said:
Why did you ask for a refund & not a replacement ?

If it was found to be faulty they'd just have replaced it with the same model anyway.

I am fed up with these high end cards. Will just go for an old, reliable card. Also, HIS CS was absolutely appaling - i don't know why people always seem to complain about XFX when HIS is absolute ****. The Hong Kong phone no. doesn't even work! I just ant a 460 or something from a reliable brand

Cleeecooo · 13 Jan 2011 at 19:52

Hmmmmmm. Odds are against ocuk on this one. Anyway they have supreme cs si im sure they will sort me out

Cleeecooo · 13 Jan 2011 at 20:04

Thanks for that link. My mobo is compatible! Exact make and model aswell

Cleeecooo · 13 Jan 2011 at 20:05

Hang on. Just read the title. My mobi doesnt work. Exaxt make and model aswell!!! Guess ill have to wait for a 560

Cleeecooo · 13 Jan 2011 at 20:10

killer_uk said:
There are two sides to every story.

Please post in the support forum and we can discuss this further.

Ok, 5 min

Cleeecooo · 13 Jan 2011 at 20:21

killer_uk said:
There are two sides to every story.

Please post in the support forum and we can discuss this further.

Done

Cleeecooo · 13 Jan 2011 at 20:33

I did. I attached a note to the card. Asked them on the phone twice aswell. TBH, the reply from HIS was kinda ruched ad felt like it was copied and pasted, however with all the problems i faced - it seemed pretty much correct.

Cleeecooo · 13 Jan 2011 at 20:50

Well it's a good sign that Killer UK wants me to post there. atleast i won't be ignored. Normally they do answer all my queries which is highly impressive seeing as i ask very many stupid, repetetive and impatient questions

Cleeecooo · 13 Jan 2011 at 23:15

killer_uk said:
There are two sides to every story.

Please post in the support forum and we can discuss this further.

Btw, if you mean yourself personally i would greatly appreciate it if you did. Thanks. Otherwise, please do not ignore tje thread

Cleeecooo · 13 Jan 2011 at 23:40

Doing this on phone and edit button isnt working atm for some reason

Cleeecooo · 14 Jan 2011 at 00:37

I am oerfectly capable of building my own. I just seem to be really really unlucky with graphics cards. The last time a computer ****** up it was my dads fault as he decided to trh and format the main hdd. I have had many many more problems with a dell pc than i have had with my current one. I do admit that i do have a tendency to occasionaly ignore crucial facts but that isnt really a major problem most of the time.