So its possible its gone to a nieghbours property by mistake - i assume the reciever has checked with the nieghbours?
Neighbours house is empty, he's checked with same number on adjacent street that has similar name
(road v close).
You could always threaten legal action againt RM, see if that helps. It sucks that the OP is out of pocket tho.
Maybe an option of last resort, although the cost could quickly become more than the item i'm claiming for I imagine?
But ill say this - i work in 4 diufferent branches of post office - and in that time not one RMSD item has ever gone astray - well not that i know of anyhow. Its a premium service and they give it huge priority.
I've always sworn by it, with over 5000 parcels sent with RM over the last 20 years on ebay
(based on my seller feedback, likely a little less), SD making a large part of that, i've only ever had 3 parcels go missing and they were regular 2nd class.
You deffo addressed it correctly didnt you?
Yeah, definitely, mildly OCD about these things and always check up addresses again before any parcel goes to the post office. Receipt again verified with right house number/postcode.
EDIT : looking at the buyers neg feedback i dont think id have sold to him in the first place.
While his feedback is low and marked by a prominent negative, looks as though it was something out of his hands entirely so giving him the benefit of the doubt.
Postie is the best source of the answer, and if buyer is genuine he won't have any issue following this up locally. All he needs is the tracking code, the depot can get all the info up locally from that.
This is a good point, i've exhausted what I can do from my side for the time being, 2 visits to royal mail centre, 1 to post office, 3 calls to RM of which I was waiting a good 25 minutes each time and a long chain of messages back/forth with RM and escalations that i've shared with the buyer.
@Apex apologies for tagging you in but based on The_Arbiters comments above, are you able to go directly down to your local RM hub and try and speak to someone? I'm stuck waiting for Postal Review at the moment and at a standstill.
Also, adding you into the thread gives you a chance to mention what you've done I might have forgot plus the other issues you've had with deliveries rather than myself parroting them.