rubbish machine

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Looks like the op was last seen
The day he posted
Somehow he doesn't seem too keen
On us helping him
Maybe expected everyone to be on his side
Even though we would have tried
To get it sorted without sending it back to ocuk
Just needed a little attitude adjustment for people
To sympathise more
 
joey1211 said:
This is why I could never work front of house or as customer support.
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Definitely. I did it for 20 years and am so glad to have it behind me now. Some/most customers can actually be a pleasure to deal with (and those usually end up with best result) but every now and then you get that one that just has unreasonable expectations and treats you like you personally have tried to inflict the issue upon them.
 
Typical of people today, expect everything to be handed to them on a plate with no effort on their part. Now he/she has gone off in a huff never to be seen again because nobody agreed with them. It's pathetic really, but you can't help someone who isn't willing to help themselves. What I would have done if it were me was firstly, fix it myself. If I didn't know how I would find out how to by doing some research just like I have done in the past. If I still couldn't fix it then I would contact the retailer and try their suggested fixes then if it still doesn't work go through a return which is covered by the warranty. I guess that's far too much effort in this case and they would rather bin/not use a two grand pc. How sad!!
 
pastymuncher said:
Typical of people today, expect everything to be handed to them on a plate with no effort on their part. Now he/she has gone off in a huff never to be seen again because nobody agreed with them. It's pathetic really, but you can't help someone who isn't willing to help themselves. What I would have done if it were me was firstly, fix it myself. If I didn't know how I would find out how to by doing some research just like I have done in the past. If I still couldn't fix it then I would contact the retailer and try their suggested fixes then if it still doesn't work go through a return which is covered by the warranty. I guess that's far too much effort in this case and they would rather bin/not use a two grand pc. How sad!!
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Yeah same here I gave advice printed some typical systems out he bought pre built from High street shop. Overpaid and bought intel 13th gen lol. proprietary motherboard and PSU so can't replace PSU won't work with his board. Can't upgrade GPU as won't fit into case and PSU not capable enough. He's already spent £100 to upgrade from 16gb to 32gb which should have bought a system with in the first place. Only 1tb drive could have got 2tb . Can't fit big cooler.

He's regretted his purchase but entirely his fault.
 
Wow sounds like the og poster needs to stick to ps5 or Xbox. Not willing to do anything to resolve the issue.
 
Ayahuasca said:
Sneaky feeling OP is just some competitor trying to throw shade at OCUK tbh.
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I also wondered if this was the case. Doing so little to fix it, saying they'd sooner throw it away than open it up, because they'd break something...
I'm sure there are customers like this, but it just doesn't sound quite right.
 
OP posted at 16:08pm and then has not been seen online again since 7:19pm of day of thread being created.

New account with only 2 posts so I doubt they had any intentions of coming back to do anything
 
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Emlyn_Dewar said:
It'll cost a bit. It'll also maybe need some time off work to have it collected, if it was packaged well.
I'd be asking customer support what the options were, as I'm sure they will come up with a solution, and perhaps OcUK can organise the courier. Maybe they wouldn't be so nice given the attitude of the thread. :D
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OCUK actually arrange the collection and cover the costs for prebuilds as part of the service should anything go wrong:

What warranty comes with my system?

Our standard warranty is a full three-year Collect & Return warranty including parts and labour. Be sure to keep the box in the event of a fault. If a faulty part is no longer in stock or available, we will contact you. Please note this warranty is not available outside of the UK.​


We also offer a labour free upgrade service should you wish to upgrade your PC during the warranty period. During the collect and return period we will arrange everything at no cost to you (UK Mainland only). We will pick up your system, repair and test it, then ship it back to you. Systems are usually fixed and shipped out within 72 hours of receipt at OcUK (can be longer during busy times). If you are outside the UK Mainland, you will be responsible for returning the system to OcUK.
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All it would potentially have cost him is a little time assuming he arranged for the collection to be during a day off.
 
Probably plugged the monitor into on-board video instead of GPU and hasn't tweaked his fan speed. PCs are simple nowadays with a few main bits. He could easily check and disconnect the main bits and put it all back together over an afternoon at his own pace to check it all out. Screaming into the void seemed a better option tho...
 
I have built many many machines and sometimes, the most stupid little issue can cause huge issues.
When you have bought one from somewhere like OCUK then you will surely know, that it is absolutely quite possible, and quite likely that the issue you are having might be something as simple as that it has had a knock in transit.

What this can do, is sometimes move a stick of RAM or a card, or even a cable slightly so that its not fitting in 100% perfectly.

This can, make something move a tiny tiny bit when the system warms up and that might cause it to crash randomly.

You might have installed something that is not 100% happy with a certain other thing and that might be the problem? - Unlikely but not impossible.

But to scream out about your PC is not going to magically fix it.

Where are you? Bexhill? Is that the one near Hastings? Thats only about 300 miles from me... Since your thinking of dumping it, I can happily pop round and take it off your hands!
 
FatRakoon said:
I have built many many machines and sometimes, the most stupid little issue can cause huge issues.
When you have bought one from somewhere like OCUK then you will surely know, that it is absolutely quite possible, and quite likely that the issue you are having might be something as simple as that it has had a knock in transit.

What this can do, is sometimes move a stick of RAM or a card, or even a cable slightly so that its not fitting in 100% perfectly.

This can, make something move a tiny tiny bit when the system warms up and that might cause it to crash randomly.

You might have installed something that is not 100% happy with a certain other thing and that might be the problem? - Unlikely but not impossible.

But to scream out about your PC is not going to magically fix it.

Where are you? Bexhill? Is that the one near Hastings? Thats only about 300 miles from me... Since your thinking of dumping it, I can happily pop round and take it off your hands!
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All great advice. But unfortunately, the issue here is not just a technical one ;)
 
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