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Ryzen 5000 crashes - anyone getting them?

So... I'm having the exact same problem. Newly built PC with a 5950x randomly rebooting.

I finished the build 10 days ago, flashed the MSI bios with v14 and it was all working well except for the power supply (Corsair RM850) which had a really annoying whine.
RMA'd the PSU and bought a Seasonic. It arrived two days ago. All good, no noise, great. But after a bit, it booted unexpectedly. I tried to turn off the RAM xmp, update all drives and even update the Bios to v15.

Before updating, on some reboots I've got a white CPU light on the motherboard, but it doesn't always happen.

Even if it gets stable for a short while, after 10 min or something it boots again. Can anyone help me?
Should I try to RMA the 5950x? Is that done directly with AMD? I ordered this from Germany (out of stock here) and it was a nightmare until it arrived. I really don't want to rely on the shop for that.

Are you getting the same errors I was?

WHEA 18
Eventlog 1101
Kernel-Power 41
Eventlog 6008
 
Event logs and these fatal errors are new to me. But I've seen the WHEA 18 and Kernel power errors.

The WHEA 18 message is :
"A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error type: Cache Hierarchy Error
Processor APIC ID: 4"

I have also experienced APIC ID: 5 on some of them.

Did you manage to fix this?!
 
So... I'm having the exact same problem. Newly built PC with a 5950x randomly rebooting.

I finished the build 10 days ago, flashed the MSI bios with v14 and it was all working well except for the power supply (Corsair RM850) which had a really annoying whine.
RMA'd the PSU and bought a Seasonic. It arrived two days ago. All good, no noise, great. But after a bit, it booted unexpectedly. I tried to turn off the RAM xmp, update all drives and even update the Bios to v15.

Before updating, on some reboots I've got a white CPU light on the motherboard, but it doesn't always happen.

Even if it gets stable for a short while, after 10 min or something it boots again. Can anyone help me?
Should I try to RMA the 5950x? Is that done directly with AMD? I ordered this from Germany (out of stock here) and it was a nightmare until it arrived. I really don't want to rely on the shop for that.
If you want any kind of meaningful help then please use some common sense and list your FULL specs including case and cooling.
 
If you want any kind of meaningful help then please use some common sense and list your FULL specs including case and cooling.

CPU: *AMD Ryzen 9 5950X 3.4 GHz 16-Core Processor
CPU Cooler: *Noctua NH-D15 CHROMAX.BLACK 82.52 CFM CPU Cooler
Motherboard: MSI MAG X570 TOMAHAWK WIFI ATX AM4 Motherboard
Memory: G.Skill Trident Z Neo 32 GB (2 x 16 GB) DDR4-3600 CL16 Memory
Memory: *G.Skill Trident Z Neo 32 GB (2 x 16 GB) DDR4-3600 CL16 Memory
Storage: Samsung 980 Pro 1 TB M.2-2280 NVME Solid State Drive
Storage: *Samsung 980 Pro 1 TB M.2-2280 NVME Solid State Drive
Video Card: MSI GeForce RTX 2070 SUPER 8 GB GAMING X TRIO Video Card
Case: *NZXT H710 ATX Mid Tower Case
Power Supply: SeaSonic PRIME PX 850 W 80+ Platinum Certified Fully Modular ATX
Operating System: *Microsoft Windows 10 Home OEM 64-bit
 
Are you running two sets of 32GB ram? Or are they a set of 64GB?

populating 4 dimm slots and overclocking are a struggle as it is. If you get lots that isn’t 4x then you are asking for trouble. Plus getting 4 sets to work at 3600 speed is a tough ask.

Mehta setting have you used in bios for those ram?
 
CPU: *AMD Ryzen 9 5950X 3.4 GHz 16-Core Processor
CPU Cooler: *Noctua NH-D15 CHROMAX.BLACK 82.52 CFM CPU Cooler
Motherboard: MSI MAG X570 TOMAHAWK WIFI ATX AM4 Motherboard
Memory: G.Skill Trident Z Neo 32 GB (2 x 16 GB) DDR4-3600 CL16 Memory
Memory: *G.Skill Trident Z Neo 32 GB (2 x 16 GB) DDR4-3600 CL16 Memory
Storage: Samsung 980 Pro 1 TB M.2-2280 NVME Solid State Drive
Storage: *Samsung 980 Pro 1 TB M.2-2280 NVME Solid State Drive
Video Card: MSI GeForce RTX 2070 SUPER 8 GB GAMING X TRIO Video Card
Case: *NZXT H710 ATX Mid Tower Case
Power Supply: SeaSonic PRIME PX 850 W 80+ Platinum Certified Fully Modular ATX
Operating System: *Microsoft Windows 10 Home OEM 64-bit
I have a similar spec (although less RAM sticks) and it seems like a RAM issue to me.

1) Disable XMP in BIOS see if the crashes stop. If crashes stop it could be 4 sticks causing instability. Have you updated to the latest BIOS?
2) Take out all of your RAM and try one stick only in Slot 1 or 2. Use your PC for a while and see if the reboots stop.
3) Then try two sticks (total) in slots 1 and 3 or 2 and 4. If it still runs without a problem then it could be that it doesn't like running 4x stick or one of your sticks could be bad.
 
It looks like HWInfo and similiar sensor trackers are causing crashed atm, make sure you disable HWInfo and all sensor tracking software for the time being
 
It looks like HWInfo and similiar sensor trackers are causing crashed atm, make sure you disable HWInfo and all sensor tracking software for the time being
I am not saying what you write isn't true, but will you please start providing actual links/evidence for statements you make? :rolleyes:
 
I have a similar spec (although less RAM sticks) and it seems like a RAM issue to me.

1) Disable XMP in BIOS see if the crashes stop. If crashes stop it could be 4 sticks causing instability. Have you updated to the latest BIOS?
2) Take out all of your RAM and try one stick only in Slot 1 or 2. Use your PC for a while and see if the reboots stop.
3) Then try two sticks (total) in slots 1 and 3 or 2 and 4. If it still runs without a problem then it could be that it doesn't like running 4x stick or one of your sticks could be bad.

This, 4 sticks of 8 Sr doesn't seem to be much of a problem but 4x16 seems to have issues with various boards. Could try bumping soc iod vddp etc up a notch and see if that helps.
 
I know everyone is trying to help, but this is turning into a witch hunt. I do have two 2x 16gb kits, but that's not the issue. I ran memory tests with the 4 sticks and no errors came up. I tried booting with all 4 sticks with/without XMP enabled and just with 2 sticks with/without XMP. The same thing happens every time.

I read people blaming avast, dragon center game mode, windows game mode, and now hwinfo. Even when you don't have them / switch it off / uninstall the same thing happens.

Really, let's face it, there are issues with the new line and some people are getting replacements that fix it.
Look at the numbers on this poll from another forum:
https://www.overclock.net/threads/replaced-3950x-with-5950x-whea-and-reboots.1774627/page-55
 
I have a similar spec (although less RAM sticks) and it seems like a RAM issue to me.

1) Disable XMP in BIOS see if the crashes stop. If crashes stop it could be 4 sticks causing instability. Have you updated to the latest BIOS?
2) Take out all of your RAM and try one stick only in Slot 1 or 2. Use your PC for a while and see if the reboots stop.
3) Then try two sticks (total) in slots 1 and 3 or 2 and 4. If it still runs without a problem then it could be that it doesn't like running 4x stick or one of your sticks could be bad.

1) Already did that. Yes.
2) Same thing happens.
3) Tested all scenarios. Same result.

I guess RMA is the only away.
 
I know everyone is trying to help, but this is turning into a witch hunt
A witch hunt? That's a really strange and unnecessary thing to write. We were giving you advice based on experience, practical things to try first BEFORE declaring a worst-case scenario of RMA time for a CPU or mobo.

You seem a bit ungrateful and haven't thanked anyone for trying to help you... so I'm out. Good luck.
 
A witch hunt? That's a really strange and unnecessary thing to write. We were giving you advice based on experience, practical things to try first BEFORE declaring a worst-case scenario of RMA time for a CPU or mobo.

You seem a bit ungrateful and haven't thanked anyone for trying to help you... so I'm out. Good luck.

C’mon, man... English is not my native language and that’s was just a way of saying we sometimes try too hard to blame the wrong things/people. Issues with the 5000series are affecting many people and there are reports where replacing the CPU fixed it.

Companies are pushing hard to launch new products and a lot of the times they fail to produce a faulty-free first batch. But that’s just my opinion. Thanks for taking the time to help and don’t take it personally.

If you get lots that isn’t 4x then you are asking for trouble
I know that ideally we buy the whole kit, but fast 64gb kits are out of stock everywhere. We should be able to upgrade a PC too, right?




I did, thanks. They are the 3600GTZN and I checked websites from G.skill, MSI and other sources.

A screen shot of the memory settings might help. Also have you received the replacement PSU?
Got it on Friday. It was a Corsair RM850 -> Seasonic PX 850w. Coil whine free now. I didn’t mess with any manual RAM configuration, either I tried after a clean Bios install without doing nothing or just enabling XMP.
 
Got it on Friday. It was a Corsair RM850 -> Seasonic PX 850w. Coil whine free now. I didn’t mess with any manual RAM configuration, either I tried after a clean Bios install without doing nothing or just enabling XMP.

So the PSU was faulty?

The issue is more than likely the configuration, but without more details it’s impossible to tell. Maybe try and find a decent repair shop and take the system to them. You’re English seems fine.

BIOS screen shots of the system configuration would probably help. The AMD 5000 chips are rock solid.
 
When you are running 4 sticks of ram dual rank as well you aren’t going to get fast.

what you are after is stability. You want Hynix stuff if you want max speed and stability.

anyway good luck with your endeavour. I am pretty sure it is something to do with your memory setup as those WHEA errors are basically saying something is up with your IO between CPU cores and memory.
 
So the PSU was faulty?
The issue is more than likely the configuration, but without more details it’s impossible to tell. Maybe try and find a decent repair shop and take the system to them. You’re English seems fine.
BIOS screen shots of the system configuration would probably help. The AMD 5000 chips are rock solid.
It was working, but with coil whine all the time. There are a lot of RMAs happening for AMD 5000 chips/builds, so I can't be that sure they are rock solid.

When you are running 4 sticks of ram dual rank as well you aren’t going to get fast.
what you are after is stability. You want Hynix stuff if you want max speed and stability.
anyway good luck with your endeavour. I am pretty sure it is something to do with your memory setup as those WHEA errors are basically saying something is up with your IO between CPU cores and memory.

If that was the issue, shouldn't resetting CMOS and using two sticks without enabling XMP work? I still get the same errors. Can't WHEA errors happen just because of the CPU? Why people having the same issue are reporting they fixed the issue by replacing just the chip, then?
 
I’ve seen zero faults with 5000 series CPUs and I come into contact with a lot more than most people and in many configurations.

@Journey Are you seeing many problems with Ryzen systems?
 
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