Samsung 870 EVO any problems known
- Thread starter RobTi
- Start date
Yep, most of my SSD issues have showed themselves either when doing a backup, or on failed bootup (cant read OS boot files).
Backing up seems a fairly reliable way of showing up a failing drive.
The way SSDs fail is ridicolous with their bricking.
Last edited:
Associate
Requested May 7th
Response asking for additional info May 8th
RMA approved May 9th
Posted May 11th
Received BNIB 870 EVO 2TB received May 22nd (Manufacture date 2022.12)
Thought I'd given them enough to go off, but here is the full list for anyone raising a future RMA to save some time.
Name:
Address:
Email:
Phone:
Product Number:
Serial Number:
Detailed Reason for Repair:
Troubleshooting Performed:
Computer Specifications:
Bill of Sale: (attach)
Photo of the Label on the SSD for verification: (attach)
Please write YES in this field to denote that you have accepted our warranty terms and conditions: (read/confirm here)
*Please note that the questions with the star mark are mandatory. Without this information, it will, unfortunately, not be possible to proceed with the RMA
**Please note that the pictures of the drive should be clear, with high quality, we should be able to read the serial number and see the entire SSD back and front.
Address:
Email:
Phone:
Product Number:
Serial Number:
Detailed Reason for Repair:
Troubleshooting Performed:
Computer Specifications:
Bill of Sale: (attach)
Photo of the Label on the SSD for verification: (attach)
Please write YES in this field to denote that you have accepted our warranty terms and conditions: (read/confirm here)
- Please provide us with screenshots of any error messages or error codes.
- Please provide us with a short video clip showing the problem you are experiencing with your drive and any troubleshooting steps you may have performed, if possible.
- A screenshot of the Samsung Magician Drive Details page
- A screenshot of the results of the Diagnostic Scan (Please note that the Diagnostic Scan is only possible on the following models: 860 PRO, 860/870 EVO, 860/870 QVO, 970 EVO PLUS, 980 PRO, 980, 990 PRO, T1, T3, T5, T7)
- The SMART test result from the Samsung Magician.
Samsung Magician can be downloaded via the following link: https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
Please note that the software is only compatible with Windows and the SSD must be connected directly to the motherboard.
To obtain the SMART result, simply click on the 'SMART' button located at the top-right corner of the Samsung Magician Drive Dashboard page. - What is your country of residence?*
- Are you an end-user or re-seller of this drive?*
- Photos of the front and backside of the entire SSD clearly indicating the serial number on the label on the drive.**
- A close-up photo of the connector of the SSD.**
*Please note that the questions with the star mark are mandatory. Without this information, it will, unfortunately, not be possible to proceed with the RMA
**Please note that the pictures of the drive should be clear, with high quality, we should be able to read the serial number and see the entire SSD back and front.
After replacing your drive, Steam might go 'this library folder is not writeable' when you try to add it.
You can either delete the drive from "C:\Program Files (x86)\Steam\config\libraryfolders.vdf", or just recreate the path to match what is in that file.
This file also stores a list of the steam app ID's that were installed on that library, so you can probably re-install by app ID.
You can either delete the drive from "C:\Program Files (x86)\Steam\config\libraryfolders.vdf", or just recreate the path to match what is in that file.
This file also stores a list of the steam app ID's that were installed on that library, so you can probably re-install by app ID.
Last edited:
Did the DHL guy check the contents of the box ?
Do you have to hand him 2 forms ? The "Waybill doc" & the "Proforma Invoice" that they send you ?
Anyone know. TIA.
Associate
@sithlord, I took some pictures of how I sent it, I'll edit my post with an imgur link in a sec after I blank out my details (DONE)
Waybill was attached loosely so they can tear it off, but my collection guy said they no longer require them because they went paperless (using hand scanners/phones).
RMA barcodes were included inside and on the outside of the package (without my contact info on the outside as shown)
Possibly should've written my RMA number on the box itself, but I imagine they throw that away on receipt and label your SSD themselves, probably with a sticky label with a bar/QR code.
I didn't actually notice the line at the bottom of the invoice until you mentioned it! I was on RMA autopilot and was only really following these steps.
- Your RMA request will be received in our RMA department.
- You will receive an email within 48 hours with an RMA label.
- You will also receive an e-mail from DHL express with a DHL shipping label.
- Both labels must be printed and attached to the package.
- You will be contacted by DHL within 48 hours to schedule an appointment to retrieve the SSD. If DHL does not contact you, you can contact DHL in your country by providing your tracking number on the DHL label.
- Please make sure that you return only products to us. Because of logistical reasons we are unable to replace any accessories and original boxes.
- After receiving your SSD, you will be notified by Email.
- The SSD will then be formatted for data protection. Before returning your SSD, please back up your important data, if possible, because we do not provide data recovery services.
Last edited:
Associate
@sithlord just to add...
Whilst looking into re-installing my Steam library (contemplating a PowerShell script to share), the registry has a list of apps which would've been installed on that drive. Which should make the re-install process simpler, unless you're planning on starting fresh. All you need to know is which drive letter you were using.
Whilst looking into re-installing my Steam library (contemplating a PowerShell script to share), the registry has a list of apps which would've been installed on that drive. Which should make the re-install process simpler, unless you're planning on starting fresh. All you need to know is which drive letter you were using.
Code:
Get-ChildItem HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\* | ForEach-Object { Get-ItemProperty $_.PsPath } | Select-Object DisplayName,InstallLocationThanks for the info.@sithlord, I took some pictures of how I sent it, I'll edit my post with an imgur link in a sec after I blank out my details (DONE)
Waybill was attached loosely so they can tear it off, but my collection guy said they no longer require them because they went paperless (using hand scanners/phones).
RMA barcodes were included inside and on the outside of the package (without my contact info on the outside as shown)
Possibly should've written my RMA number on the box itself, but I imagine they throw that away on receipt and label your SSD themselves, probably with a sticky label with a bar/QR code.
I didn't actually notice the line at the bottom of the invoice until you mentioned it! I was on RMA autopilot and was only really following these steps.
- Your RMA request will be received in our RMA department.
- You will receive an email within 48 hours with an RMA label.
- You will also receive an e-mail from DHL express with a DHL shipping label.
- Both labels must be printed and attached to the package.
- You will be contacted by DHL within 48 hours to schedule an appointment to retrieve the SSD. If DHL does not contact you, you can contact DHL in your country by providing your tracking number on the DHL label.
- Please make sure that you return only products to us. Because of logistical reasons we are unable to replace any accessories and original boxes.
- After receiving your SSD, you will be notified by Email.
- The SSD will then be formatted for data protection. Before returning your SSD, please back up your important data, if possible, because we do not provide data recovery services.
DHL did collect the package and the guy was pretty casual didnt really look at the papers I gave him.
I had to RMA a 870 evo 2TB, I haven't had any problems with the RMA replacement; although its just a storage drive now. Got a Crucial MX500 2TB to hold my main data with a WD 10TB gold and freefilesync to backup. I always check updated files for corruption.
Soldato
I was going to purchase a 4tb 870 Evo in the morning, but having read this thread, I won't bother now.
AFAIK any made after November 2022 use a different manufacturing process and shouldn't have these problems... shouldn't...