Honestly, could PDP be any more useless?
Phone was supposed to arrive Monday but went back to depot. Fair enough, these things happen and with traffic especially, drivers can run out of hours. The chat bot on the PDP app says it'll be delivered the next day, Tuesday. Nothing turns up and the app still says it's at the depot so I speak to a human and they upgrade the delivery to a 8.30 to 10.30 slot today.
Guess what? Still no phone and it's still saying it's at a depot (although after the upgrade it moved to a closer depot than the one on Monday & Tuesday).
They believe it's on a van and not at the depot and sometimes drivers don't scan all the packages onto the van when there's a lot of parcels.
To be honest I'm not best pleased with Samsung. They're the ones sending a near about £2K phone via PDP 2-3 delivery, why they can't send via RoyalMail I don't know.