Samsung KS7000 55inch just been delivered...

easyrider

easyrider

easyrider

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Installed it for my Mum and Dad and....

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The back panel has come away from the front. No damage to the box so doesn't look like its been dropped.

And Am I meant to be going wow with IQ?

Cause quite frankly compared to my 50" Panasonic Plasma its crap...:mad:

Any links to any decent calibration settings?

So Far I'm not convinced...
 
jpaul said:
you decided not to immediately send the photos to the supplier and initiate a return ?
.... albeit stuck with the old one for Christmas
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Thats the first thing I did.


And being not a naive noob I expected no reschedule before christmas so installed it.

I'm not even certain I want a replacement TBH.
 
Grimley said:
I would not be impressed by that fault, especially if it left the factory like that. Samsungs quality control would have to do better than that if they wanted my money.

Did you buy the telly from a high street shop? if so I would've checked the display model for something like that if I was aware of the problem, not that I would anyway it would've put me off.
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Bought it fro Currys online

So came straight from distributor.
 
I have certainly had my Plasma upgrade itch scratched...I won't be buying an LED under any circumstances now...OLED for me.

But for now MY 50" Panasonic blows chunks over this guff....

Mum and dad are coming from a 5 year old 42 inch Samsung.

TBH that TV is not far from this KS7000
 
rare said:
Return it. I have the 49 inch model and have had no problems with the back coming away, though I am aware its a big issue.

I've been largely impressed with the image on mine, after changing the settings around. Played Intersteller blu ray last night and was blown away by the full screen IMAX scenes.
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Really?
 
I unplugged it for 30 mins...Then plugged it in to calibrate it and got this message

The one connect message screen. Saying that the cable is disconnected when its not...

so....

Its all packed up ready to go back tomo...:mad:

What an horrendous day...I've had to put the old Samsung back...TBH its not Bad compared to something which is suppose to be "cutting edge" :o

I'm seriously thinking not getting another TBH...

The back plastic is so flimsy and crap for mounting it on a Vesa 400 mount.

Build quality is crap compkared to my Panny GT 50
 
What I did notice is that when mounting it on the VESA the design means that the TV is not totally Flat to the wall

The bottom is wider than the top so it looks odd on the wall...?

Slanted backwards...
 
kidloco said:
Samsung quality control is pretty poor, the back hanging off like that is crazy.

I recently upgraded my panny plasma v20 which had been great for 5 years. Nearly all the current crop of tvs I looked at just looked poor in comparison. Yes they look great fed with bright 4k content, but through in normal tv or testing dark scenes and watch they fall to pieces. Ghosting, haloing, backlight issues galore.

The top of the range new Sony ZD9 was nice and I couldnt see any of the issues that plague led tvs, but it's OLED money.

Ended up with the LG B6 65'' and I'm really happy with it.
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Any pics mate?
 
Just had my Refund email after taking it back to Currys in store.

For anyone thinking of buying from Currys then please think again.

They treated me with utter contempt. The Customer services guy was an absolute *****

Can you believe a store manager and customer services chump took the TV out the box and layed it Screen down on the work counter to inspect it?

I quickly took out my phone..Took a picture just in case any damage was thought to be my doing...Took a picture of the serial number of the box.

He then said we can get you a replacement but not until after Christmas. I said I want a refund and the manager said he couldn't give me a refund due to be buying it online.


The manager then suggested I take the TV home to watch over Christmas!!!!!!!

I said that is not happening. I'm not leaving this store with TV.

After some harsh words I basically told the manager to arrange collection form the store. Organise a refund and give me a collection reference number. I said I would then go to Richer sounds and Purchase a TV from them so My Mum has a TV over Christams. The Customer Services tool said "it wouldn't bother me not watching TV over Christmas"

The manager had a word with customer services tool to organise the return.I stood at the Counter while he rang through. It took him 15 mins to get through to somebody working at the same company.. as he put the phone on speaker as he repacked the TV.

While he was doing this a queue was forming.

The phone was finally answered and he started organizing the return...I just stood there waiting for the collection reference number...

While the queue got increasingly longer...

He finally said I have the collection reference number and Do you have a pen! I said why do I need a pen a grabbed the order email I printed out which he had written the collection reference number layed it out on the counter took a picture of it with my iphone and walked out.

Absolutely disgusting service on every level and I will never be buying from currys again. I only bought it from them due to getting 75 quid cash back...Never again!
 
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danyulland said:
Sounds like you where an awkward customer from how you have put it across...

It sounds like you went in the store to pick a fight and be awkward with them.

Even your original post comes over that way. Electrical things sometimes arrive faulty so what's new? Is it frustrating when it happens? yes!

Should we get angry and take it out on staff in a store? No!

I'm sure if they had one in stock they would have simply replaced it then and there.
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I went in with a faulty TV and asked for a refund...

I had driven 15 miles to be told to take the TV away again lol

Stop spouting crap.

My Humax Freesat box became faulty...Took it back to richer sounds .They didn't have one in stock. They gave me a temporary replacement a display model. No Questions asked.

48 hours later a courier dropped off a brand new one.

I got a phone call from Richersounds asking me if everything was ok with my new box and apologising for any inconvience caused.

That's customer service.

A few years ago...I asked for a replacement monitor from Viewsonuc due to backlight bleed...they sent a replacement next day...this had the same issue...they sent me a third with and enclosed cheque for the cost of the monitor telling me to keep the monitor.Apologising for my experience with their products and it would be investigated.

That's customer service.

My screen died on my old IBM thinkpad...IBM arranged to pick it up...7 days later the laptop was returned was fully functional fitted with a brand new keyboard...

I rang them to say thankyou...

It was 30 days outside warranty....

That's customer service.


I lost my Audessy mic for my 7 year old Onkyo 876 cinema amp.I rang onkyo and was transfered to pioneer...they took my serial number and a free mic was sent out next day via recorded delivery.

That's customer service.


I dropped a mic on to my £400 focusrite ISA one mic pre amp in my studio denting the metal chassis...

I rang Focusrite to purchase a replace metal cover...The technician posted one out next day for free saying accidents happen.

That's customer service.

I take a faulty TV back to currys to be told to take it home again...

Hmmmmmmmmm.....
 
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billybob89 said:
On a lighter note you have a lot of bad luck with stuff breaking!!!
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TBH the Monitor turned out to be free and I got paid for keeping it!:p

Having said that MY Dell Laptop is still going strong 8 years on!

The dropping of a mic was my fault and loosing my setup mic was my fault..But It goes to show these companies Like IBM and Pioneer and Focusrite really care abut their customers years and years after the product was originally purchased!
 
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