*****SANDYBRIDGE MOTHERBOARD CHIPSET ISSUE*****

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duncanm said:
By the way I notice that Newegg video puts a reasonable amount of effort into emphasising that there is a risk of data loss if you use the affected ports, especially if you regularly put them under heavy load.
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Regarding when I do receive my shiny new components; I have lend of a HD camcorder, nothing amazing I might add, and use this for recording our theatre group. I know the only heavy use will be when I edit the recordings on my HDD and simply using optical drives to read/write data certainly won't put any undue stress on the 'affected' Sata ports which is what the minority may worry about.
 
pingu666 said:
nice of intel to pick another confusing naming scheme :|

guess i should probably try and juggle my sata ports in my dads pc soon, sigh
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Fellow forum users know that X58 chipset was used for the 1st-gen i7, so the natural progression in chipset names is to use X68. The naming of the high-end boards Z68 isn't following the usual naming procedure but allows more overclocking options. Why they didn't choose Z67 I don't know. Is it a step towards X68, who knows. Frankly it doesn't matter and I don't care, it's what's on the board that matters. Don't worry about Z68 coming soon, its not due until June.

Since its a new chipset on the Z68, it is unrelated to the current P67 boards. And I'm sure they have new checks in place to test for 'any' potential issues. So far Intel have reacted really fast and every company has played their part as best they could. After all, your another potential customer once it's time to upgrade again.

You'll always hear about negative aspects, and never always the positive because they are happy and getting on with their lives. In the meantime, I'm getting my 2600k+P8P67 deluxe new build delivered today and I'm carrying on regardless :D
 
I have all the parts here to build my new comp except the motherboard which i held off on because of the problem that reared it's ugly head.
I have now re-ordered the mobo and will work round the issue so it does not occur for me.

It just didn't seem worth having all the parts here and waiting 2-3 months to build it when i can get cracking now. Also as another poster mentioned i think the new boards will be gold dust when they are released again making them hard to get hold of which in turn will make the prices higher. But the current owners should take priority when the new boards eventually surface.

Now for a noob question.... When they say all the parties above have Guaranteed Direct Swap Out of all P67/H67 Boards

What does that mean exactly? Will they send a courier with the new board to your home and have you hand over the bad board so a swap there and then?
Or maybe you would have to send the board back to the retailer so then they would send you a new one on receipt of it?
 
billyboyd said:
Now for a noob question.... When they say all the parties above have Guaranteed Direct Swap Out of all P67/H67 Boards

What does that mean exactly? Will they send a courier with the new board to your home and have you hand over the bad board so a swap there and then?
Or maybe you would have to send the board back to the retailer so then they would send you a new one on receipt of it?
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billyboyd, to me it sounds like once the new boards are ready in April, you can contact the manufacturer and they'll send a courier with the new boards to the same specifications. If they send a courier and have enough supplies, it's normally a speedy process. Depending on the manufacturer, you deal with them directly and not via Ocuk, as previously mentioned its much quicker sorting out a replacement (if needed) this way.

If that is the case, that's great for me and others here. It would go beyond what they would normally do. By that I mean having it collected by courier, then waiting for new board to be delivered by courier.

The board has to ideally be packaged in its original box to protect duing transport. Depending on the manufacturer, they may ask for a copy of the receipt to be included in the box with your name and address for their records and/or proof of purchase.
 
I'm pretty sure Intel have gone on record saying there is no data-loss risk and that all that happens is that the port may stop functioning. That's why New Egg are talking nonsense.
 
ScottiB said:
MSI Official statement: http://uk.msi.com/sandybridge/

we can swap your current Intel 6 series based product in a brand new MSI product which is based on the new B3 stepping of the Intel 6 series which solves the current SATA2 port issues. If you have an MSI 6 series mainboard you can – for the short term - connect your storage devices to the safe white SATA3 ports on your mainboard with no detrimental effect.

This MSI product you get swapped will have similar or better specs. These new MSI products will become available in April and this way you are free to keep using your current system until a replacement is available. This way we can ensure the smoothest possible transition, and the least downtime for your PC. You can identify the new products by a clear sticker on the colour box. We will release details about this procedure before the end of February. If you would like to be contacted via email as soon as more information on this service is available, please send a blank email to [email protected]

The exact arrangements for the exchange are still being investigated but you can contact us on the support line or support email address given if you have any specific enquiries.

again, we don't see this issue as anything to start a panic over and we are confident that Intel will resolve it soon so that we can arrange replacements and keep our MSI Sandy Bridge users happy.
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As well as that it does say:-

'As of the 31st of January MSI informed all our distributors, retails and reseller to stop directly the sales of Intel 6 series based products of MSI and to hold any products pending shipments to customers'

I know Overclockers have always said they wanted to leave it up to us the customers to decide whether we wanted to buy but that statement is quite explicit saying anything in the chain should be held back. Personally I can see why a manufacturer would take that stance as it's less for them to replace in future , can also see why retailers are happy to keep selling them after all for a lot of people it's a non issue. Is odd though...
 
fini said:
I'm pretty sure Intel have gone on record saying there is no data-loss risk and that all that happens is that the port may stop functioning. That's why New Egg are talking nonsense.
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I've asked Intel regarding data loss. I posted the answers to this 1-2 days ago in this very thread.

Basically if a port fails during a data write that data write will be lost/corrupted but all other data will be fine.

In essence if a port fails during use its identical to having a powercut without a UPS, the only data that will be lost is the data been written at the time. If you were reading data no corruption will happen.

That means worse case is you'd loose only the data been written too at time of port failure.

Hence its my recommendation of connecting your HDD's to the none effected ports and run your optical devices on the effected ports as an optical drive will not suffer data lost issues unless you were in the middle of writing/copying a CD.

If you have more than 4 HDD's and the data is very sensitive, then people with such data will have very extensive backup solutions and as such be prepared for any such failure. If you don't have such backup systems in place clearly the data is not that important, you could simply disconnect the HDD's from the ports or if you really need those drives up and running buy a SATA card and run them of that or take your chances, afterall the risk seems rather minimal.
 
If people continue asking same questions, the thread will be locked, all the answers are within this thread, just search for replies from myself. :)
 
duncanm said:
How about explaining why Newegg's warnings are unwarranted scaremongering and backing that up with some evidence.

Or guaranteeing that OcUK will meet all costs associated with any data loss due to the faulty ports because you're so confident that there is 100% no risk of data loss. ( Yes this sentence is an obvious troll )

All I have done is voiced concerns and asked questions which obviously you don't want aired in public given the hostile responses.

BTW I haven't questioned the value of SB or that for many people it's a complete non issue since they don't need to use the ports. I haven't suggested people shouldn't buy SB systems either. I shall be solving my own issue without drama by buying a SATA controller now it appears to be potentially necessary. Enjoying the system and writing off the cost as being roughly equalled out by the fact that I end up with a later rev motherboard.

What I do have an issue with is that daring to ask questions you don't want to hear has gotten me personally attacked by OcUK staff. I didn't even disagree... just asked questions which were brushed off rudely.

A simple we don't know, Intel haven't told us anything specific would have been a fine answer that anyone could respect.

Well at the least I know my custom isn't welcome here and will be placing future purchases elsewhere.
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Personally attacked? Are you having a laugh?

if you read the thread you will find every question has already been answered.

The supposed "hostile" responces are justified as you are comparing us to competitors which whilst on OUR forum, is unacceptable.

So re-read the thread and find your answer and stop being so wet.
 
NathWraith said:
Personally attacked? Are you having a laugh?

if you read the thread you will find every question has already been answered.

The supposed "hostile" responces are justified as you are comparing us to competitors which whilst on OUR forum, is unacceptable.

So re-read the thread and find your answer and stop being so wet.
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Also now other said UK competitors have now put boards back on sale.........what does that say..............
 
I think the reality of still selling kit was the lost revenue OCuk would have taken by removing these from their stock.

I'd say sandybridge motherboards and CPU's make up a noticeable percentage of their sales right now.

Pull the motherboards and most people stop buying the cpu's and that's even more revenue loss.

Pull the motherboards and this stops people buying full systems, graphics cards and all the other things to build or kit out a new sandybridge build.

In other words not selling sandybridge is a big disaster for OCuk and their monthly sales figures.

Could they weather it for 2 months - yes. Would it be hard? Probably.

Can they get away with continuing to sell knowing what they know - yes.

Is it a bad thing - depends on who you are I guess.

If you don't mind buying a product you will have to return for RMA then great. Are you aware that any RMA will take DAYS to conduct. Are you happy buying something knowing it will have to be dismantled to RMA the board.

That means - remove CPU cooler, more heat paste, remove cards, remove from case. Package correctly, send off. Twiddle thumbs for few days/weeks. Wait for board to return. Rebuild.

For anyone that is a pain the backside. I'm sure for some it's not a big deal but for others it is too much.

Your best bet will be to buy a B3 then send your old B2 back for refund. Only way you can be up and running quickly.

This is not OCuk's fault but it is a disaster for everyone.

If nothing else OCuk are allowing people to continue to build sandybridge systems rather than completely removing it from the market for 2 months.

That's what should happen but it's crippling for everyone including intel and their market share won't like that.

Just my 2p
 
Aurhinius said:
Your best bet will be to buy a B3 then send your old B2 back for refund. Only way you can be up and running quickly.
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One problem with this, B3 won't be available for sale until all B2's have been recalled and swapped out as that will be the priority. Any B3's that do slip in the channel will be sold for huge premiums over the older B2 boards by any distributors/suppliers that get hold of them. :(

The recall is a no cost option to customers and manufacturers are working on a service of drop B3 board off with customer and collect B2 board, meaning the only downtime is the time it takes end-user to swap their board out. :)
 
Not sure why people are even upset anymore.

If OCUK want to carry on selling the boards, and there is an understanding from manufacturers that they will swap the boards out at any point during the warranty period if the problem manifests, then is there any harm?

I'm going to be using my Maximus IV Extreme now safe in the knowledge that come April ASUS will offer me a replacement. People who want to do likewise can still buy a board if they choose and exercise the same "swap-out clause" when they feel like it.

I assume come April OCUK will probably notify all customers who bought a motherboard that this swap policy is available so everyone will be in the same position whether they bought a motherboard before the news broke, or after.

*shrug*
 
well that is great news advance swap out is something the UK has needed for a long time.

I hope it comes true Gibbo but I'm not seeing indication of that with any of the board manufacturer press releases.
 
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