Seagate Expansion Code 43.

[Digital X]

My stepdad's seagate expansion drive has stopped being recognised in Windows.

Showing a code 43 and the device descriptor request failed. It has all his Steam games on and with his new GPU he cannot enjoy them.

I have tried:

Rebooting
Uninstalling the device in Device Manager and rebooting
Uninstalling both USB 3 Root Hub's in Device Manager
Tried both USB2 and USB3 ports
A different power socket
Fast boot is disabled
It's set to 0 in "shut off time" for the HDD in Power Plan settings
USB Selective Suspend is disabled


A power light comes on on the drive in blue, but it gives 2 beeps.

Any ideas what else to try? I have not yet tried it on my PC which I'm about to do.

Edit: Not recognised on my PC either.

It spins up, I get 2 beeps while it seeks and I can hear it do that, then the spinning dies down.

 

[ANDARIAL]

https://backup-plus.com/seagate-error-code-43/
any good?

 

[Digital X]

I'll have a look thanks. The BIOS is still F50, I doubt upgrading it to F62b would help right? Since it doesn't mention drives at all.

Regarding the USB cable, it's USB one end and a flat Y shape the other. Are these proprietary connectors? It's worth a shot if I can get another one.

Only thing I haven't tried is a Virus/Malware scan and making sure chipset drivers are OK, but the rest of the USB devices (mouse, keyboard) function fine.

 

[ANDARIAL]

I think the cable you are describing is called a micro usb3,fairly common