Seagate HDD Initialization Problem

Noakesy85 · 23 Oct 2017 at 13:14

Yeah it's strange, I bought the drive as an individual item, not part of a system.

I'm guessing the retailer I bought it from had it supplied to them with the intention of it being used within a pre-built system?

ED209 · 23 Oct 2017 at 14:07

Sounds like it, Maybe go back to the company you got the drive from and ask why the old you a OEM HDD when it was not part of a system you bought.

linktoinsanity · 23 Oct 2017 at 14:10

Noakesy85 said:
I got an email back from the company last night. Turns out it is out of warranty by 4 months

It is out of warranty by 4 Months? When did you buy it?

I would certainly contact Seagate Support on this.

ED209 · 23 Oct 2017 at 15:00

linktoinsanity said:
It is out of warranty by 4 Months? When did you buy it?

I would certainly contact Seagate Support on this.

He already did, they told him it was a OEM HDD supplied to a company to be used in a system so pointed him back to the suppliers of the HDD

this is what they said

Noakesy85 said:
I tried Seagate, this is what i got...

Component
The product you identified was sold as a system component. Please contact your place of purchase for service. Seagate sells many drives to direct OEM (Original Equipment Manufacturer) customers. These products are usually configured for the OEMs only, as components for their systems. You must contact your place of purchase for any warranty support on these drives.

Look like I'm **** outta luck on this one

linktoinsanity · 24 Oct 2017 at 09:50

ED209 said:
He already did, they told him it was a OEM HDD supplied to a company to be used in a system so pointed him back to the suppliers of the HDD

this is what they said

<Quoted older post>

That looks to be an automatic response from entering a product ID into a website, which is why I made my suggestion about contacting Support, especially as there has not yet been another reply from the Seagate rep in this thread since the post, which you have quoted. It states he tried Seagate, not Support so if he hasn't actually spoken to support he should, if he has, yes, he is out of luck.

Either way, I cannot understand if it was bought in May, how the warranty can by out by 4 months with the company he bought it from, even if it is OEM?

spolsh · 3 Nov 2017 at 17:40

Maybe it was an open box clearance item (or unboxed clearance item, if it's OEM), with a reduced warranty ? But even so, they must have been a sucky company to buy from.

Admetos · 4 Nov 2017 at 02:52

Noakesy85 said:
Yeah it's strange, I bought the drive as an individual item, not part of a system.

I'm guessing the retailer I bought it from had it supplied to them with the intention of it being used within a pre-built system?

Name and shame, who did you buy the drive from?

Noakesy85 · 23 Nov 2017 at 08:49

JasonM said:
Name and shame, who did you buy the drive from?

I bought it from Amazon originally... Learnt my lesson the hard way I suppose

Anyways, I bought a replacement drive from OcUK, it took a week to arrive (but I do live in Cyprus so a week is pretty damn good!) I installed it the other night and it formatted first time without any issues. Finally after a year of buying components I now have a fully functioning PC

Just a shame I've had to pack it all away again prior to moving back to the UK early next year.