While I agree there's many many self entitled people... I'm not sure this is necessarily a good example of that. If the mother is 89 that lady could easily be 70+ herself, I know plenty of people that age that are no longer confident enough to drive further than 2 minutes down the road to the newsagents and would definitely struggle to get a 89 year old up steps.
Didn't hear the call though so the full conversation might have made it more obvious she was just entitled rather than frustrated/struggling herself.![]()
In hindsight maybe I was being a bit harsh not knowing the caller's full background, but I do think there is a general theme where some people are not even slightly prepared to go moderately out of their way to help the greater good.