set up help

Associate
Joined
26 Nov 2008
Posts
1,090
So im helping out a friend set up their internet. They are on virgin but have an old bt hub router.

Cant get it working as the bt hub says no internet but the virgin box says its working. Is there a compatibility issue. What password would i need, the virgin one or the router one?
 
Associate
Joined
26 Nov 2011
Posts
1,121
Location
West London
What Virgin service, cable or ADSL?
What Virgin kit do they have, I assume a superhub?
What is the BT box? If it is just a router then it might be usable, if it is an ADSL modem then it won't be.
 
Associate
Joined
26 Nov 2008
Posts
1,090
they dont have anything apart from the bt hub atm. dont ask me why.

So they need a new router then.
 
Soldato
Joined
7 Mar 2007
Posts
9,915
Location
Belfast
Virgin will probably give them a Superhub (probably not a Superhub 2) if all they have is the old modem.
 
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