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But, but, they get [a whopping] 40 hours of training. It even says so on their TV adverts.
Shout out to Richer Sounds
- Thread starter Kelt
- Start date
Soldato
My experience has been fantastic with them. On the sixth year of owning my TV it developed a screen fault which they said they couldn't fix but would let me have something worth the original purchase value from them. So I ended up spending an extra £30 to grab a decent Samsung. Which they then slapped another six year warranty on for free! Surely they can't offer the same again if this one breaks?!
Soldato
Told that story ere before
Suspended
But, but, they get [a whopping] 40 hours of training. It even says so on their TV adverts.
Repeat after me 1000 times. You need this really expensive monsta cable or your £200 TV wont look as good as it could.
Repeat after me 1000 times. You need an extended warranty as it will probably, no no not probably, but it just may break just after your warranty expires.
Takes days to get it right
Just make it up.
Soldato
Not sure Costco is that comparable to RS, unless you're after TV's and even then Costco's selection isn't massive nor always the cheapest place.
I honestly don't think you're missing much now; fuel is about the only reason i've still got a card.
Soldato
Look on avf many have to go seek help from the Rep
Soldato
Similar to most buy most AV kit from them, sometimes I use Peter Tyson, but I do love Richer Sounds. I had a problem with a new Harmon Kardon Citation amp that was screeching when turned on. Like a bad coil whine. They took it back no problem and helped me spec out a different item (Bluesound POWERNODE 2). Their customer service is good - that is why I also bought my first OLED TV (LG C3) from them. With a longer 6 year warranty it was a no brainer I thought in case anything were to go wrong. They seem to retain their staff as well. When I was shopping for the amplifier it was to replace an 8 year old monster that was taking up too much space. The guy that sold me that amplifier 8 years ago, was the same person that helped me out this time. Hard to find that nowadays.
The fact there is a rep is a good thing
Soldato
Costco depreciation formula on tv's i have not heard about just JL and Richer Sounds ymmv
Soldato
I bought my last tv from there. Always good customer service.
They go out of their way to accommodate people with disabilities when it comes to delivery and setting things up.
OC should consider something like that with a premium service. Because I had big issues with my water cooled pc leaking, which I suspect was because of a bad delivery.
They go out of their way to accommodate people with disabilities when it comes to delivery and setting things up.
OC should consider something like that with a premium service. Because I had big issues with my water cooled pc leaking, which I suspect was because of a bad delivery.
Exactly what I had to do to get a good outcome.
Few messages to the rep on there and he suggested it, next day a new replacement TV arrived and they took the old one away.
Soldato
I've bought my last 5 OLEDs for RS, great CS.
Though their website seems to be down atm
Though their website seems to be down atm
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Such terrible service
Soldato
Love em. Bought an Epson 6700 through them almost 6 years ago. Been back twice in that time (dust blobs first and snow/interference second time) second time they replaced something inside and projector like new. Always quick and easy to deal with.
Soldato
They offered great advice, have never been pushy with the sales, and don't try and sell £100 HDMI cables.
It feels like I'm talking to another enthusiast rather than a sales person.
I've never had an issue with anything, so can't comment on the after care stuff.