Sky Broadband Unlimited (20Mbps) but getting max 1.7mbps

Sajdood · 17 Oct 2009 at 13:51

Azuse05 said:
dB = decibel

Okay thank you,

If my dad gave me all the data protection information, would I be able to call them up myself and 'pretend' to be my dad?

My mum and dad are going to some event thing in the city :|

Sajdood · 17 Oct 2009 at 15:36

Ah okay, I guess ill wait for my dad then :\

Sajdood · 17 Oct 2009 at 16:22

Ooh, okay, is it the password that you use to log on to the website?

Sajdood · 17 Oct 2009 at 16:35

bifday2k said:
Nope its the one ur parents set up the first time they called sky.

Well, my dad gave me all the sky pieces of paper hes collected over the years. The oldest one is from 2003 :O

But the only password I see on the sheets is the sky.com password, which I changed a few weeks ago

Sajdood · 17 Oct 2009 at 17:00

alright calling now

Sajdood · 17 Oct 2009 at 17:28

eurgh,

The lady on the phone ended up getting me into command prompt and typing in 'netstat' and told me to count the programs. I counted 17 and she said that they're all using up my bandwidth? I only just got my new pc two days ago lol

Can anyone tell me how many programs they've got lol..

Sajdood · 17 Oct 2009 at 17:49

DJMK4 said:
Just lol!

phone back and ask to speak with someone who knows what to do

I phoned back and it's the same person again

but I told her that I got rid of all my programs except 2 (I didnt really) and she said that she doesn't know what to do, she's the only one there apparantly, so she told me to call back tomorrow.

Which I guess I will do...

ffs lol

Is the sky helpline even open tomorrow?

Sajdood · 17 Oct 2009 at 18:07

Okay, ill try that now

Edit: Just called them, they sound much more techier

, but, they said that my dad hasnt set a password so they wont be able to help me until my dad sets a password, hopefully when my dad's back, ill call them again. The lady on the phone said they close at 11pm ;D

Sajdood · 17 Oct 2009 at 18:28

bifday2k said:
well good to hear your moving in the right direction, so yeh guess its now wait for dad, and maybe sort it out tomorrow.

And btw those u got through to are the proper broadband techs, the free number is just normal sky.

Saying that if you get through to tier 2 tech, be ready to have ur head filled with a lot of tech talk, those guys really know there stuff, and will sort you out.

Im fairly sure you will have a much better connection shortly, or atleast tomorrow when they can properly help you once ur dads sorted what he needs too.

:O How much does it cost per minute? At least it's worth it though.
I'm just hoping my dad gets back soon, he and my mum have been gone for like4 hours now :/

gamesaregood said:
I called the free number this afternoon and the guy I spoke to was very helpful, manged to get my issues sorted...

Just tell them that your router is only connecting at 2mb and you believe you've been capped...

Ill try and call the free number again, if it's the idiot lady agian im hanging up lol

Edit: Idiot lady again.

WHERE ARE YOU DADDD!?!?

Sajdood · 17 Oct 2009 at 18:44

bifday2k said:
Price for that number is this, taken from skys site

I allways call that as its free for me, as im using there phone service too, not sure if u are, if not then it will be upto 5p pm

Ah, then its free for me, I got sky talk as well

edit: dads back

Sajdood · 17 Oct 2009 at 18:58

The guy on the phone is handing me over to the customer solutions team

-------

Basically, the max my line can handle is about 5mbs, I think they did pretty well? What do you think? And they said I dont have to plug it in to the master socket which means no messy front door area

Sajdood · 17 Oct 2009 at 22:13

Ryan111 said:
Thats quite a nice improvement don't you think?

What are pings like?

My pings are still the same, about 30-45 when I check on speedtest/pingtest

By the way, thanks for the help guys

Sajdood · 18 Oct 2009 at 23:12

Yeah man, thanks a lot!

Im getting windows 7 this week, but I only have xp = format drive.

I have to download aion online again which would usually take me 12+ hours now at this rate, id be done with it in 4 hours.

Thanks again

Sajdood · 19 Oct 2009 at 07:52

when I type my phone number on the sky website, it tellls me my max is like 5.5megs

also, what the hell? my speed dropped to 2752kbps :|

Sajdood · 19 Oct 2009 at 08:07

Thanks for the reply, i wont be able to do that since im getting reayd to go to school

. I'd be able to do that on a weekend though

Anyways. off now to catch the bus, bye byee

Sajdood · 19 Oct 2009 at 16:06

bifday2k said:
If your speed suddenly dropped, it may be beucase of DLM (digital line management), that useually runs for 1 week to find the best speed to errors setting for you.

But only if the sky techs set it to run again, if it dos'nt go back up within a week call them back.

Mmm your Line Attenuation is a good 8db lower then mine, and i get the same speed as you, all be it skys site say i can get only 3.5/4mb on mine lol.

But ofcourse there are many factors that customers and even sky have no control over. Im glad u mangaged to get them to increase your speed though.

Like said before if ur speed still stays low, ring them back and see if your line has DLM running, if it does ask them to turn that off, and to lock your stats at what they gave you.

Ah okay, thanks for that, I'll wait a week.

Mattey1 said:
Wouldn't take the sky site as gospel, they say I can only get 5mb on my line.

I get that 24/7.

Wow nice! :O

Sajdood · 19 Oct 2009 at 16:23

Little_Crow said:
Another thing to do is to leave your router on all the time for the next week or so, if you don't normally.

My brother had issues with the speed on his sky broadband. He'd phone up and they'd get fixed but over the next week or so the speed would throttle back again.

Apparently, switching off the router (as my brother was doing every night) while DLM is on is seen as a connection drop, and starts throttling back the speed, so you start getting back to your original speed again.

It could be complete rubbish, but that was what the Tier 2 techie told him, worth keeping in mind if you don't want to be on the phone to Sky again next week.

Hmm, ok, ill make sure I dont turn my router off just in case then

Sajdood · 19 Oct 2009 at 17:54

Here you go, I think I'll give sky a call then, but not right now, too tired + I have loads of homework!!:

Sajdood · 19 Oct 2009 at 18:12

bifday2k said:
mmm looks like its been capped, for what reason who knows, but yeh guess another call to sky is in order, hopefully u will get this all sorted.

Good luck again when u do call them.

Damn

Okay, I'll post back when I call them again, probably wont be for a while though

Sajdood · 19 Oct 2009 at 18:28

bifday2k said:
Yeh took me a few calls and stuff to get mine sorted abit ago, what i did was just told the fella i want the fastest possible my line can handle without errors, and he spent the next 5mins testing various speeds whilst we where chatting away, was a nice fella.

Just say that you previously called to get ur connection sorted, and that ur line was set at 5mb, but then it dropped and is what its at now.

Ask to be put through to Tier 2 support, and hopefully they will do that for you, and they can sort ur connection for you whilst ur talking with them.

Bare with it, you will get there eventully, allways remember your paying for the service, so they have to give u the best ur line can handle, and thats a lot more then 1.5mb.

Let us all know how it goes, but ofcourse HW comes first lol, good luck.

Okayy, thanks mate