Sky Fibre Optic

Frenzy · 15 Jan 2016 at 17:01

Guys... I have sky fiber with a separate modem and router. I want to replace the router but I'm stuck between Asus RT-68U / RT-87U and the Netgear D7000. I'm after better wifi. Any recommendations?

KIA · 15 Jan 2016 at 17:26

Frenzy said:
Guys... I have sky fiber with a separate modem and router. I want to replace the router but I'm stuck between Asus RT-68U / RT-87U and the Netgear D7000. I'm after better wifi. Any recommendations?

Have you checked for MER compatibility?

Frenzy · 15 Jan 2016 at 18:00

All three of those routers should be fine with sky.

tombrr · 19 Jan 2016 at 22:22

Hey all

So I decided to eventually upgrade to fibre unlimited and it was activated at just after 11am today after the text message and email saying it was ready to use but all I've seen all day after about 100 restarts etc is a flashing Amber light on the internet light.

Any ideas?

MissChief · 19 Jan 2016 at 22:36

tombrr said:
Hey all

So I decided to eventually upgrade to fibre unlimited and it was activated at just after 11am today after the text message and email saying it was ready to use but all I've seen all day after about 100 restarts etc is a flashing Amber light on the internet light.

Any ideas?

Have you called Sky just in case the order is delayed? Is it a Black hub you have?

tombrr · 19 Jan 2016 at 22:48

Hi,

I have not called them yet, I'm guessing there shut now so will do in the morning if things haven't changed.

Yeah it's a black Sky hub - the same that I used when I was on sky unlimited broadband as they said I wouldn't need any new hardware.

tombrr · 19 Jan 2016 at 22:54

So.....

The light just turned white! Finally!

Any idea as to why it would take nearly 12 from activation for it to actually work?

ic1male · 19 Jan 2016 at 23:26

Has anyone else's Sky Hub SR102 started behaving weirdly of late? About every ten days or so it won't send/receive internet data. I can connect to it and access the settings but can't reach the outside world. All the lights are white and the link says it up. A restart sorts it out but it's never done this since I had it in June.

Dsteviedee · 20 Jan 2016 at 10:41

tombrr said:
So.....

The light just turned white! Finally!

Any idea as to why it would take nearly 12 from activation for it to actually work?

Don't worry about it, took mine 10 days, when Openreach connected the wrong line at the cab.

Avalon · 20 Jan 2016 at 14:58

Dsteviedee said:
Don't worry about it, took mine 10 days, when Openreach connected the wrong line at the cab.

We lost service for 36hrs because BT gave OR the job two days before we were supposed to be switched from Sky... While OR did the switching they only did what BT told them to do in our case.

hux · 20 Jan 2016 at 18:45

Quick question folks, I've ordered sky fiber but needed a new line [don't ask]

So I think i'm having sky talk with fiber unlimited for £27pm then £37 after 12 months?

Does this sound like a typical deal, I think the one I'm having gives me up to 40mbit?

Avalon · 20 Jan 2016 at 19:19

hux said:
Quick question folks, I've ordered sky fiber but needed a new line [don't ask]

So I think i'm having sky talk with fiber unlimited for £27pm then £37 after 12 months?

Does this sound like a typical deal, I think the one I'm having gives me up to 40mbit?

Use Quidco and get up to £100 cash back on top of that offer.

hux · 20 Jan 2016 at 20:25

Avalon said:
Use Quidco and get up to £100 cash back on top of that offer.

It was ordered a few days ago am I too late?

ChrisD. · 21 Jan 2016 at 08:17

hux said:
It was ordered a few days ago am I too late?

Yes, unless you cancel and then reorder.

Avalon · 21 Jan 2016 at 14:48

Misschief would have probably hooked you up with friends/family offer as per the post above or Quidco would have paid you £100 cash back, both require you to be a new customer, or at the very least taking a full new install.

Amraam · 4 Feb 2016 at 08:35

Really not impressed with Sky now. We called up to tell them we would not be renewing the contract at the renewal date. We then called up and wrote to them to confirm that we would go to a rolling contract until we decided which ISP to go to and they said that's the case - this was about 2 weeks ago. Woke up this morning on the date of contract end, and what do we find? No internet, no phone line - all been cut off. This has stopped our house alarm working also so it's important that it's online. Rang up Sky, complained and they're saying they cannot reactivate the line for two weeks. Will an engineer have been out to the cabinet already?!

What can we do to get Sky to reenable the line ASAP?

Amraam · 4 Feb 2016 at 15:31

Amraam said:
Really not impressed with Sky now. We called up to tell them we would not be renewing the contract at the renewal date. We then called up and wrote to them to confirm that we would go to a rolling contract until we decided which ISP to go to and they said that's the case - this was about 2 weeks ago. Woke up this morning on the date of contract end, and what do we find? No internet, no phone line - all been cut off. This has stopped our house alarm working also so it's important that it's online. Rang up Sky, complained and they're saying they cannot reactivate the line for two weeks. Will an engineer have been out to the cabinet already?!

What can we do to get Sky to reenable the line ASAP?

Anything we can do guys? Sky aren't really budging and are refusing to do it. They are claiming they have no record of us calling to ensure they wouldn't cancel despite it being made about 10 days ago via 150 on the landline...

KIA · 4 Feb 2016 at 15:41

Amraam said:
Really not impressed with Sky now. We called up to tell them we would not be renewing the contract at the renewal date. We then called up and wrote to them to confirm that we would go to a rolling contract until we decided which ISP to go to and they said that's the case

You don't need to do any of this. You'll be moved to a monthly contract once the 12 month contact ends.

When it comes to switching provider, the new provider will contact the old provider. You don't need to do anything.

Amraam · 4 Feb 2016 at 15:49

KIA said:
You don't need to do any of this. You'll be moved to a monthly contract once the 12 month contact ends.

When it comes to switching provider, the new provider will contact the old provider. You don't need to do anything.

Yup we realise that, but it's too late - they've already severed our connection and cut us off. Originally I stupidly contacted them and asked to cancel as I didn't realise that the new ISP would sort it. However, we got back in touch 10 days before the termination date and asked them not to cancel - they confirmed they wouldn't, and that we would go on to a rolling monthly basis. They're now denying any knowledge of this and are saying we'd have to wait 2 weeks to have the line reactivated. So frustrating.

Zbornak · 4 Feb 2016 at 16:00

Am I right in saying that you can only see if you're eligible for Fibre Unlimited Pro if you call Sky up?

KIA said:
When it comes to switching provider, the new provider will contact the old provider. You don't need to do anything.

I want to switch from Virgin to Sky. I presume I still need to call Virgin!? Do you mean you leave the switch date to your new provider to sort out?