Sky Fibre Optic

Zbornak said:
Am I right in saying that you can only see if you're eligible for Fibre Unlimited Pro if you call Sky up?
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The only way to order it is by phone. You can get an idea if the 80/20 package will be worth it by using this checker.

Zbornak said:
I want to switch from Virgin to Sky. I presume I still need to call Virgin!? Do you mean you leave the switch date to your new provider to sort out?
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The new migration system doesn't include Virgin Media.

http://help.virginmedia.com/system/...&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

http://www.ispreview.co.uk/index.ph...dband-and-phone-provider-after-june-2015.html - see caveats.
 
Amraam said:
Yup we realise that, but it's too late - they've already severed our connection and cut us off. Originally I stupidly contacted them and asked to cancel as I didn't realise that the new ISP would sort it. However, we got back in touch 10 days before the termination date and asked them not to cancel - they confirmed they wouldn't, and that we would go on to a rolling monthly basis. They're now denying any knowledge of this and are saying we'd have to wait 2 weeks to have the line reactivated. So frustrating.
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OK, this is still your girlfriend's account? You can't legally disconnect her account, it's nothing to do with you, on the assumption that she did arrange the disconnection then it's her who would need to cancel that disconnection - they wouldn't take the word someone other than the account holder.

Without wishing to make this some sort of personal attack this process should have been a very simple 15-30 minute job. Speak with Sky and get a deal you're both happy with, if not arrange a migration to another ISP using TCB/Quidco. You've managed to get the service cut off, loose her phone number and cost yourself more money by having the line ceased and left yourself with no connection till the new install takes place, it takes real effort to get things that badly wrong.

KIA said:
The only way to order it is by phone. You can get an idea if the 80/20 package will be worth it by using this checker.

The new migration system doesn't include Virgin Media.

http://help.virginmedia.com/system/...&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

http://www.ispreview.co.uk/index.ph...dband-and-phone-provider-after-june-2015.html - see caveats.
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http://www.sky.com/shop/offers/switch-to-sky/ <-- Sky offer the switcher option, essentially you do it all online but still call VM to cancel the BB/TV, no MAC codes required and it's not within the scope of a BTO migration process to cater for non BTO maintained connections.
 
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Avalon said:
OK, this is still your girlfriend's account? You can't legally disconnect her account, it's nothing to do with you, on the assumption that she did arrange the disconnection then it's her who would need to cancel that disconnection - they wouldn't take the word someone other than the account holder.

Without wishing to make this some sort of personal attack this process should have been a very simple 15-30 minute job. Speak with Sky and get a deal you're both happy with, if not arrange a migration to another ISP using TCB/Quidco. You've managed to get the service cut off, loose her phone number and cost yourself more money by having the line ceased and left yourself with no connection till the new install takes place, it takes real effort to get things that badly wrong.



http://www.sky.com/shop/offers/switch-to-sky/ <-- Sky offer the switcher option, essentially you do it all online but still call VM to cancel the BB/TV, no MAC codes required and it's not within the scope of a BTO migration process to cater for non BTO maintained connections.
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Trying not to take it as an attack, but you do seem keen on nitpicking what I'm saying to ensure it's my fault... Whilst you're right about it being a simple task, I didn't know about the ISP switching programme as it's the first time I've had to do this before myself. That is indeed my fault and I accept that responsibility, but when you're then told verbally and written that you will not be cut off at the end of contract, and then in fact are, that's a fault of theirs, not mine.

Life lesson and all that. Aside from ten days without Internet, it actually worked out in our favor anyway. £50 back from Sky as an apology, no activation or installation fee from BT and cashback deals (Quidco £120 and BT £50). We're really not fussed about the number changing either. Ex directory and we never use the landline anyway. Worst case, we give her and my parents the new number.

Essentially works out (averaged out over 12 months) about £21 per month for 80/20. I know for the future now so all is good.

I do appreciate your help.
 
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Avalon said:
It was £125 from BT + £126 from TCB when you first asked :(
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Correct. But what was the monthly cost for infinity 2? It was more than £25pm. I don't use TCB, and the £50 sky + (12*5)=60 savings cover the difference more or less on the cash back you mentioned. I'm happy with the deal I got, so let's just drop it now.
 
Recently upgrade from Sky BB Pro to Sky Fibre Pro, took 4 weeks to get upgraded, and whilst on the BB Pro package I had 5500hrs uptime with no issues at all, was getting 20/1.2 flawless service.

Since being switched over to Fibre I'm starting to get a lot of drop outs, is this by design of the 10 day tuning period? Im always re-syncing at max speed 80/20 as I'm very close to the exchange and Fibre cabinet (brand new and built for the exchange only lines, there is hope for you people!)

sky.jpg
 
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Amraam said:
Correct. But what was the monthly cost for infinity 2? It was more than £25pm. I don't use TCB, and the £50 sky + (12*5)=60 savings cover the difference more or less on the cash back you mentioned. I'm happy with the deal I got, so let's just drop it now.
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Have to ask why you dont use TCB. It's free, easy to use and can earn you free money. I have collected just over £500 from it in the past year just by shopping normally.
 
pepp77 said:
Have to ask why you dont use TCB. It's free, easy to use and can earn you free money. I have collected just over £500 from it in the past year just by shopping normally.
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In honesty, I kept meaning to and just never did. Procrastination, laziness, not caring...

I'll be using QuidCo more often and have all my cards tied to it for highstreet cashback.
 
Getting annoyed with sky been with them since they introduced sky fibre and it was really good in the start... ..I am on the 40 down 10 up but since last year, when they did the exhange changes

I have been noticing a lot of drop outs from once in the day followed by another drop out, from 12am onwards. ..sometimes it reconnects after 10 mins but most of the time I won't get back online between 12am
And 8am .....same thing has happend again tonight
so... I checked sky forums and many people complaining about the same issue...I've had it with sky, gonna find another isp.....any suggestions?
 
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Have you tried reporting a fault to Sky? You could just have a line fault that needs investigating.

If you want another ISP how much are you willing to spend? If you also have TV with Sky you'll almost certainly end up spending more for what's effectively the same service.

Personally I still like Plusnet, but if there is a line fault changing ISPs won't help.
 
bremen1874 said:
Have you tried reporting a fault to Sky? You could just have a line fault that needs investigating.

If you want another ISP how much are you willing to spend? If you also have TV with Sky you'll almost certainly end up spending more for what's effectively the same service.

Personally I still like Plusnet, but if there is a line fault changing ISPs won't help.
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This.
 
called them ...and they checked the line before and it's fine....I mean I ve checked the forums...and many people getting this issue and even after an engineer has been sent out...today I did get back online until after 12pm....it's happening way to frequently..so I am totally fed up with sky don't mind spending more as long as I get Internet without these pathetic drop outs....!

and the worse thing is I can't even call them...as there customer service is shut from 8pm to 8am...but an engineer has been called out for tomorrow....but I won't be holding my breath on them fixing the probs from what I have been reading!
 
Solz said:
called them ...and they checked the line before and it's fine....I mean I ve checked the forums...and many people getting this issue and even after an engineer has been sent out...today I did get back online until after 12pm....it's happening way to frequently..so I am totally fed up with sky don't mind spending more as long as I get Internet without these pathetic drop outs....!

and the worse thing is I can't even call them...as there customer service is shut from 8pm to 8am...but an engineer has been called out for tomorrow....but I won't be holding my breath on them fixing the probs from what I have been reading!
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You've already got better service than BT/Plusnet customers who have issues. Colleague of mine had to wait 4 days for an engineer to come out who's with plusnet while his neighbour who's with sky had an engineer the next day. Turned out it was the same engineer that did both jobs.
I used to have your experience with BT. Line was never stable, always dropped out but since I went to Sky Fibre (38Mb package) not had any issues at all (touch wood). The crappy sky hub doesn't help things IMHO either
 
Solz said:
called them ...and they checked the line before and it's fine....I mean I ve checked the forums...and many people getting this issue and even after an engineer has been sent out...today I did get back online until after 12pm....it's happening way to frequently..so I am totally fed up with sky don't mind spending more as long as I get Internet without these pathetic drop outs....!

and the worse thing is I can't even call them...as there customer service is shut from 8pm to 8am...but an engineer has been called out for tomorrow....but I won't be holding my breath on them fixing the probs from what I have been reading!
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You have a trust message Solz.
 
V F said:
What is wrong with it?
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I'd hazard a guess the wifi isn't great, it's not gigabit, it lacks decent line stats and it's lacking enthusiast level features - not that they should be expected on a consumer class ISP supplied router per say, but officially you can't swap it out for something suitable and it doesn't support bridged mode (modem only) making people resort to either DMZ and/or 3rd party hardware.
 
marshalex said:
You've already got better service than BT/Plusnet customers who have issues. Colleague of mine had to wait 4 days for an engineer to come out who's with plusnet while his neighbour who's with sky had an engineer the next day. Turned out it was the same engineer that did both jobs.
I used to have your experience with BT. Line was never stable, always dropped out but since I went to Sky Fibre (38Mb package) not had any issues at all (touch wood). The crappy sky hub doesn't help things IMHO either
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Only been with virgin before sky but least they didn't drop conection.
Not sure about other isp's I guess it depends on location for stability...my conection was good as gold when I went with sky fibre ....I was getting 2 ms ping and never dropped but then sky made some changes last year to the exchanges my ping went up to 20ms for a month or two....but now I get 6-7ms

but since the changes to the cabinets or exhange there was a thread about the changes they made cant remember what its called now.
Its been drop out central....but your lucky it's working fine for you...but when your disconnected for 4 to 12 hrs at a time on a regular basis. ...I'm sure you would want to jump ship to..
 
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