Sky Fibre Optic

adwol48 · 1 Jul 2016 at 11:05

I'm guessing its mainly software at sky's end mine was done within 24 hours and i cant see openreach being that quick some how if they need to mess around with actual hardware

ic1male · 1 Jul 2016 at 12:16

Crikey. 24 hours is good going. I doubt mine will be done that fast with it being a Friday. LOL. Haven't even had any acknowledgement email yet.

lemzip · 1 Jul 2016 at 18:10

Wonder why some customers got it and not others. Seems to be on individual accounts as you cannot ring and do it, it has to be done through the email.

V F · 1 Jul 2016 at 18:44

Is Sky acting flaky today? I'm getting lots of page stalls. Youtube is really bad. Never had this before.

troops · 1 Jul 2016 at 19:22

Hmmm Sky offering me 12mths free line rental and a promised appointment tomorrow from Openreach to sort it.

ic1male · 2 Jul 2016 at 11:16

@adwol48 When you did the fibre pro trial offer, did you get any email confirmation or indication on your Sky order page? It's now been 24 hours for me and I've not got either.

adwol48 · 2 Jul 2016 at 14:10

Got the offer email on the 29th then a confirmation email on the 30th that my product would be switching it the went live the evening of the 30th/morning of the 1st of july so minimal delay really i'd say its proba ly going to take longer to process over the weekend.

Wizzfizz · 2 Jul 2016 at 15:13

What's the max upload speed on fibre unlimited? Can't seem to find it. Cheers

ic1male · 2 Jul 2016 at 15:14

Wizzfizz said:
What's the max upload speed on fibre unlimited? Can't seem to find it. Cheers

Fibre normal is 10Mbits, Fibre Pro is 20Mbits.

Wizzfizz · 3 Jul 2016 at 12:36

^ Cheers

Mariusz · 3 Jul 2016 at 20:51

V F said:
Is Sky acting flaky today? I'm getting lots of page stalls. Youtube is really bad. Never had this before.

Having issues with Sky here. Have had fibre for a few years now since it first became available in my area & it's been rock solid, came in tonight and tried to download a game off Steam and speed was all over the place. Thought it was due to the sale, so logged into router and I'm only synced at 24000 kbps instead of the usual 40000 kbps, ran speedtest and same result. Upload speed is OK just download. Using a Netgear D7000 nighthawk on latest firmware and it's been fine since last October when I bought it to replace the white openreach modem and aging Sky router

ic1male · 5 Jul 2016 at 19:35

Looks like my Pro trial upgrade happened sometime today even though I wasn't aware of it even going down.

Rate - Upstream (Kbps):18514
Line Rate - Downstream (Kbps):75812

The down is about 10Mbits more than I was expecting so well chuffed!

V F · 5 Jul 2016 at 20:23

ic1male said:
Looks like my Pro trial upgrade happened sometime today even though I wasn't aware of it even going down.

Rate - Upstream (Kbps):18514
Line Rate - Downstream (Kbps):75812

The down is about 10Mbits more than I was expecting so well chuffed!

What is your line attenuation?

V F said:
Hmm, how do you manage that? I get 37.xx.

Connection Speed 40000 kbps 10000 kbps
Line Attenuation 23.7 dB 0.0 dB
Noise Margin 13.3 dB 7.7 dB

I'm not benefiting a great deal, while it is nice getting 50Mbps throughput than 37.xx, the upload is still the same speed. Though I do have a section of aluminium on my line somewhere between the 2 boxes before the fibre cabinet.

Connection Speed 53117 kbps 10380 kbps
Line Attenuation 23.6 dB 0.0 dB
Noise Margin 6.1 dB 6.6 dB

ic1male · 5 Jul 2016 at 21:10

V F said:
What is your line attenuation?

I don't know what any of this means - what constitutes high and whether high is bad or good.

The speedtest results are odd though - max down is 38Mbps and up is 17Mbps.

EDIT: speedtest is clearly borked as I am testing download rate from Steam and am getting around 8MB/sec.

benparker · 5 Jul 2016 at 21:13

troops said:
Just cancelled my 38/10 11ms after being perfect from the start then after a couple of months and a few Openreach visits later it gradually deteriorated to 24/3 40ms.
Line was capable of 92/28 shame really was good when working correctly.

How far in the contract were you when you cancelled? My cousin is having very bad problems with his sky connection and wants to leave

V F · 6 Jul 2016 at 00:50

ic1male said:
I don't know what any of this means - what constitutes high and whether high is bad or good.

The speedtest results are odd though - max down is 38Mbps and up is 17Mbps.

EDIT: speedtest is clearly borked as I am testing download rate from Steam and am getting around 8MB/sec.

The lower it is the closer you are to the cabinet. I'm betting those with 15dB and lower sync to the full 80/20.

Hop out and see if you can pull the house closer.

troops · 6 Jul 2016 at 09:03

benparker said:
How far in the contract were you when you cancelled? My cousin is having very bad problems with his sky connection and wants to leave

Contract was from Feb this year so 5 months.

ic1male · 8 Jul 2016 at 16:43

Yikes! I've lost 8Mbits overnight. It's down to 67 from 75 now.

V F · 8 Jul 2016 at 16:44

You're in the 10 day training period.

Ryan-3 · 8 Jul 2016 at 17:09

Last house had 80/20 until about a week in, it fluctuated a bit and I think it settled closer to 70. It prioritises a stable connection over outright speed.