Sky Fibre Optic
- Thread starter robfosters
- Start date
Write a detailed letter tonight and email it to Sky's CEO, Jeremy Darroch then watch as your issues get taken a lot more seriously:
[email protected]
I usually find when I'm in a bad mood, I can get a letter written very quickly. It's also quite cathartic getting it all down in writing.
I think nutcase is saying that it's 'effectively' Sky's responsibility as Sky are being paid for a service not being received, irrespective of the fact that the technical problem is actually at BT's end. The onus is on Sky to arrange for the faults to get rectified as a customer has no way of liaising with BT, nor should they have to.
I posted last week about my new fibre install, it initially synced at 38meg, however after 5 days we had a power cut, and it then synced to 32meg. It's been 14 days now since install and it's still showing at 32.
Is there a way I can contact sky to have them try it again at 38, as the only reason it dropped was due to a power cut?
Is there a way I can contact sky to have them try it again at 38, as the only reason it dropped was due to a power cut?
That magical device known as a "telephone" usually does the trick
I understand that, I guess I was asking if anyone has been successful with this.
This is where my knowledge of the difference between ADSL and FTTC shows 
My current ADSL connection is MER, will this be the same when I change over to FTTC? I've seen people can use the Asus N66U or AC66U with sky FTTC - but can someone confirm it will be ok if it's a MER connection as I can't see that specifically mentioned on Asus' website
Don't want to spend over £100 for something I can't use.
Thanks
My current ADSL connection is MER, will this be the same when I change over to FTTC? I've seen people can use the Asus N66U or AC66U with sky FTTC - but can someone confirm it will be ok if it's a MER connection as I can't see that specifically mentioned on Asus' website
Don't want to spend over £100 for something I can't use.
Thanks
This is where my knowledge of the difference between ADSL and FTTC shows
My current ADSL connection is MER, will this be the same when I change over to FTTC? I've seen people can use the Asus N66U or AC66U with sky FTTC - but can someone confirm it will be ok if it's a MER connection as I can't see that specifically mentioned on Asus' website
Don't want to spend over £100 for something I can't use.
Thanks
I'm currently on Sky Fibre and I'm using the N66U. If I remember right all Sky fibre uses MER/DHCP option 61. You will need the merlin custom firmware and a bit of fiddling about to get your username and password to set the N66U up though.
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The good news - Rebooted my router and modem last night when I got in from work and finally have now got my connection back. The bad news - It is now only syncing at 27/8 instead of the 40/10 beforehand. Not happy at all
Give it a few weeks and the connection speed should increase.
Is there anything that you need to do that the Sky router doesn't allow you to? I too had the intention of getting a new router but I found Sky's to work quite adequately.
From where?
People keep posting on here saying I've heard it's rubbish and can't back it up.
As a router I've got no complaints whatsoever.
2 main reasons - bandwidth too low and not dual band. Most of what is in the house is wifi, I don't think the ipad/iphone is capable of 5ghz but everything else is, and the 2.4ghz band is very crowded round here.
We do a lot of streaming from media server to the HTPC and that involves wireless, and it struggles to manage bluray quality with the current wap I have (Netgear wnap210) when someone else is also using the wireless.
The ac router would be overkill, but a bit more future proof.
We do a lot of streaming from media server to the HTPC and that involves wireless, and it struggles to manage bluray quality with the current wap I have (Netgear wnap210) when someone else is also using the wireless.
The ac router would be overkill, but a bit more future proof.