From Wednesday 27th May, Sky is taking another big step in it’s ongoing commitment to bring the best viewing experience to our customers. We are excited to be launching new High Dynamic Range (HDR) content, giving Sky Q customers even better Ultra HD picture quality.
HDR offers a larger range of displayable colours and brightness. For modern TVs this allows for more realistic images, full of impact, creating the ultimate in-home viewing experience.
This marks the beginning of Sky Q’s HDR journey and we will look to increase the HDR on demand range in 2020, with the following coming before the end of the year:
• More Nature shows
• A selection of Sky Originals
• A selection of blockbuster movies in time for Sky Cinema Christmas.
We are also aiming to bring HDR to the Disney+ and Netflix apps over the coming months as well, so watch out for that.
Get closer to Nature than ever before with HDR
As part of the new Sky Nature channel launch we are excited we are excited to reveal the new on demand HDR shows, Gangs of Lemur Island, Pridelands: Wilderness Reborn and Malawi Wildlife Rescue.
Customers will be able to view these shows
• In “The Natural World in UHD” rail within the Sky Nature collection (27/05-14/06)
• In the Ultra HD rails and sections within Q Home and On Demand
To be clear, the Sky Nature channel itself will not be in HDR.
Who can get HDR?
For a customer to enjoy our new content in HDR they will need:
• A Q experience or Ultra HD subscription (for Ultra HD, the customer will need HD)
• A compatible Sky Q box. Our newer Sky Q 1TB UHD and 2TB boxes support HDR
• Their TV will need to support HDR (HLG format) and have this setting switched on. Sky Q doesn’t currently support HDR10 content.
Some of our older Sky Q boxes do not support HDR. For more information on which boxes don’t support HDR, visit https://www.sky.com/help/expert/articles/check-which-sky-q-box
What if the customer wants to upgrade to a compatible Sky box?
If a customer’s box doesn’t support UHD, follow the normal process to upgrade the customer to a UHD subscription. As part of this upgrade the customer will then receive an HDR compatible box.
If a customer has an old UHD box that doesn’t support HDR, we’re not currently able to upgrade it to a newer HDR-compatible model. We’ll look to support this as we introduce more great HDR content on Q.
How does a customer view in HDR?
The customer doesn’t need to setup anything on their Sky box to view HDR, the settings will automatically be enabled if the customer has a compatible Sky box and pack.
The customer does however need to turn on the settings on their TV. They can check their TV’s manual or manufacturer’s website for help. If they’ve correctly setup their TV for HDR, they might see an alert flash up on the screen for a few seconds when they start watching HDR shows, but this depends on what TV the customer has.
HDR offers a larger range of displayable colours and brightness. For modern TVs this allows for more realistic images, full of impact, creating the ultimate in-home viewing experience.
This marks the beginning of Sky Q’s HDR journey and we will look to increase the HDR on demand range in 2020, with the following coming before the end of the year:
• More Nature shows
• A selection of Sky Originals
• A selection of blockbuster movies in time for Sky Cinema Christmas.
We are also aiming to bring HDR to the Disney+ and Netflix apps over the coming months as well, so watch out for that.
Get closer to Nature than ever before with HDR
As part of the new Sky Nature channel launch we are excited we are excited to reveal the new on demand HDR shows, Gangs of Lemur Island, Pridelands: Wilderness Reborn and Malawi Wildlife Rescue.
Customers will be able to view these shows
• In “The Natural World in UHD” rail within the Sky Nature collection (27/05-14/06)
• In the Ultra HD rails and sections within Q Home and On Demand
To be clear, the Sky Nature channel itself will not be in HDR.
Who can get HDR?
For a customer to enjoy our new content in HDR they will need:
• A Q experience or Ultra HD subscription (for Ultra HD, the customer will need HD)
• A compatible Sky Q box. Our newer Sky Q 1TB UHD and 2TB boxes support HDR
• Their TV will need to support HDR (HLG format) and have this setting switched on. Sky Q doesn’t currently support HDR10 content.
Some of our older Sky Q boxes do not support HDR. For more information on which boxes don’t support HDR, visit https://www.sky.com/help/expert/articles/check-which-sky-q-box
What if the customer wants to upgrade to a compatible Sky box?
If a customer’s box doesn’t support UHD, follow the normal process to upgrade the customer to a UHD subscription. As part of this upgrade the customer will then receive an HDR compatible box.
If a customer has an old UHD box that doesn’t support HDR, we’re not currently able to upgrade it to a newer HDR-compatible model. We’ll look to support this as we introduce more great HDR content on Q.
How does a customer view in HDR?
The customer doesn’t need to setup anything on their Sky box to view HDR, the settings will automatically be enabled if the customer has a compatible Sky box and pack.
The customer does however need to turn on the settings on their TV. They can check their TV’s manual or manufacturer’s website for help. If they’ve correctly setup their TV for HDR, they might see an alert flash up on the screen for a few seconds when they start watching HDR shows, but this depends on what TV the customer has.