-
Competitor rules
Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.
So I bought a 13700k, and OCUK demonstrate excellence in customer service
Soldato
It says it is being held in Stoke depot, which is very close to Newcastle-Under-Lyme.. D'OH
Well yes, but it should have arrived at OCUK on Monday, so I'm guessing it got sent to Newcastle first.
Soldato
Why would you randomly assume/guess it went to Newcastle up-on Tyne if it is being held at the Stoke depot? As per other threads couriers are facing an uphill battle this year with driver shortages and Royal Mail strikes.
+1
too many time retailers trying to pass on used goods.
Last edited:
A true measure of a company is not when things are going normally, but when things go wrong.
must be a fantastic company when things are going wrong very often?
People are only human. You can meticulously check every return for ten minutes each but there are 4 of you and 1000 returns a week. Things get missed. It happens.
1000 returns a week is concerning to say the least.
Not really, loads of people buy something online and return it later. Some clothes retailers like ASOS reckon over 50% of sales are returned within weeks. One look at the OCUK clearance section shows there are a lot of returns, although the 1000 figure was plucked out of the dark corner of my mind.
As I said in my OP, mistakes happen but it's how companies deal with them that is the difference. And Taryn did well and that deserves recognition.
I don't know about that, especially as I rang within minutes of having received it. Not enough time to have done anything with it.
And DPD are royally screwing up. They now say my return won't be delivered until Monday. I've spoken to DPD and the reason is that the Stoke depot is apparently overloaded. @Gibbo is there any chance you can cross-ship a replacement CPU?
Soldato
Quoting myself - so just to confirm it hasn't been to Newcastle-Upon-Tyne like you suggested.
Quoting myself - so just to confirm it hasn't been to Newcastle-Upon-Tyne like you suggested.
Actually, I'm fairly sure that it did.
I know a better place to buy from. One that if a mistake like this happened, which would more likely be genuine mistake and not them hoping to get rid of it to an unsuspecting customer, they'd ship you a new one without the return complete.
I'm confused by this thread. Peoples expectations of customer service is a very low bar. No wonder this country is going to the dogs. Mediocrity everywhere.
I'm confused by this thread. Peoples expectations of customer service is a very low bar. No wonder this country is going to the dogs. Mediocrity everywhere.
True, my Mrs always buys two sets of clothes/shoes online of slightly different sizes and sends the size that doesn't fit her back, or sends the lot back if she doesn't like it.
I'm guessing that it's just been delivered - or DPD have advised OCUK they've lost it - because I've just received an update from OCUK saying they're sending me a replacement. What a coincidence that this happens after having written to DPD's CEO, eh?
Last edited:
I had to get a replacement part from a retailer.
I told them the issue.
They send a replacement part next day delivery. Told me to return the failed part within a month.
I'd say thats better customer service.
Bit confused of the OTT praise for selling a returned product and then forcing you through length return procedure with no apology + gesture of good will.
I told them the issue.
They send a replacement part next day delivery. Told me to return the failed part within a month.
I'd say thats better customer service.
Bit confused of the OTT praise for selling a returned product and then forcing you through length return procedure with no apology + gesture of good will.