Because IME that is rare in this sector. I don't know why - I can guess, but it would be just that, a guess. Allegedly one of OCUK's competitors had a whole team dedicated to putting off customer returns. I once purchased a stack of faulty blank DVDs from one of OCUK's competitors in Luton. When I went to return them, I was refused a refund and there were over 100 people in the queues; I never purchased from there again. I could go on.
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So I bought a 13700k, and OCUK demonstrate excellence in customer service
Because IME that is rare in this sector. I don't know why - I can guess, but it would be just that, a guess. Allegedly one of OCUK's competitors had a whole team dedicated to putting off customer returns. I once purchased a stack of faulty blank DVDs from one of OCUK's competitors in Luton. When I went to return them, I was refused a refund and there were over 100 people in the queues; I never purchased from there again. I could go on.
Shop at better places
Like OCUK.
Sure you’ve definitely upgraded!
Now you can return your goods which has been unboxed and used as per the law!
Soldato
So all this tells me is that everyone who orders anything from OC needs to video the unboxing just in case...
Soldato
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- 14 Aug 2018
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- 3,547
Actually that was my first thought as to what would have happened if he hadn't videoed himself opening the box...
Associate
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- 29 Nov 2007
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- 513
nice, so my 13700kf is stuck in a dpd warehouse since the 21st dec and they are now cheaper on the overclockers website. We'll see how OCUK "OCUK demonstrate excellence in customer service" ,ive submitted a ticket 
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Soldato
nice, so my 13700kf is stuck in a dpd warehouse since the 21st dec and they are now cheaper on the overclockers website. We'll see how OCUK "OCUK demonstrate excellence in customer service" ,ive submitted a ticket
Now is your chance to change it for the K, from the KF the iGPU is 100% worth £10, you'd be mad to keep the KF at the price you would have paid.
Soldato
So is Quartz lying and he wasn’t sent a used CPU?
Where did I say that ? Please explain. I was referring to the binning of tray CPU’s which some people mistakenly think includes retail.
As for what happened with his CPU I have no idea.
Just had my email from OcUK. My order is held up at the stoke depot, and DPD are returning to OcUK (tracking even says that) . Email gives me the option of it being dispatched again, or a refund, once the return from DPD is received by OcUK.nice, so my 13700kf is stuck in a dpd warehouse since the 21st dec and they are now cheaper on the overclockers website. We'll see how OCUK "OCUK demonstrate excellence in customer service" ,ive submitted a ticket
Why am I having to wait?
This is DPDs failure, but it's how the retailer responds that counts.
I'm not feeling any love, and neither is my lad who missed his Christmas present.
Seems pretty bizarre for a company that clearly does very very well.
Soldato
So are these binned ones sold as new ?
Yep, but they should stay in the bin.
Soldato
But quartz has said his retail cpu that has been opened and resold. So are people mistaken? Your statement about how it’s been explained is irrelevant given quartz was sold a used retail cpu.
Permabanned
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A sold retail cpu that’s already been used, advertised as new? HELL NO.
That shouldn’t have happened in the first place.
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Retail boxed CPU's are sold as that and should be unopened. I would guess at a return mistakenly going back in the general stock. As for speed binned CPU's have a read of this.
Intel Processors
Whether you’re a gamer or professional an Intel processor is the perfect choice, with a wide range of CPUs that offer amazing performance for any workload.
www.overclockers.co.uk
I was curious about this a couple of months back and decided to check out what the prices were like, but I never see anything listed?Retail boxed CPU's are sold as that and should be unopened. I would guess at a return mistakenly going back in the general stock. As for speed binned CPU's have a read of this.
Intel Processors
Whether you’re a gamer or professional an Intel processor is the perfect choice, with a wide range of CPUs that offer amazing performance for any workload.
I am not sure they currently offer it at the moment, if you are interested you could drop CS a webnote to enquire
Or if @Gibbo is around he maybe able to give an update.
Hi there
To make some things crystal clear:
Retail CPU's are not touched by OcUK staff, they remain in their boxes sat in the warehouse until sold. If a box is open then it has been opened before it arrived with ourselves or by the courier on the way to the customer.
OcUK does sometimes speed bin CPU's and for this only OEM (tray) CPU's are used which we keep in very large volumes and are no longer made for sale online.
However in the past year or so no speed binning has been done as we found there was little to no demand for it so have ceased doing it.
As a customer if you receive a product that should be in a sealed box but has clearly been opened, you should inform us upon delivery and RMA department will arrange to have DPD collect it and you can be issued a replacement or refund.
To make some things crystal clear:
Retail CPU's are not touched by OcUK staff, they remain in their boxes sat in the warehouse until sold. If a box is open then it has been opened before it arrived with ourselves or by the courier on the way to the customer.
OcUK does sometimes speed bin CPU's and for this only OEM (tray) CPU's are used which we keep in very large volumes and are no longer made for sale online.
However in the past year or so no speed binning has been done as we found there was little to no demand for it so have ceased doing it.
As a customer if you receive a product that should be in a sealed box but has clearly been opened, you should inform us upon delivery and RMA department will arrange to have DPD collect it and you can be issued a replacement or refund.